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Compare Vanilla Forums vs Salesforce Community Cloud

Comparison Summary

For Vanilla Forums vs Salesforce Community Cloud comparison, Our AI algorithm looked at 1981 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Vanilla Forums and Salesforce Community Cloud to solve their respective business needs.

Pros and cons of Vanilla Forums and Salesforce Community Cloud

Vanilla Forums is more suited to businesses that require Engagement Management with User Generated Content and Helpdesk Management with Social Media where as Salesforce Community Cloud is focused towards Engagement Management with User Generated Content and Collaboration with Mobile .

logo Vanilla Forums

Focus area

Vanilla Forums is better than Salesforce Community Cloud for

Software Failure Risk

  • low

logo Salesforce Community Cloud

Focus area

Software Failure Risk

  • low

About

Engage with Community - Vanilla Forums

Online Community Software - Salesforce.com

Age

1999

Financials

SERIES A

IPO

Business Need

Total Processes
(we found evidences for)

39

50

Total Goals
(we found evidences for)

11

11

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up


helpdesk management


communication management

sending & publishing communications


sales document management

contract management

proposal & quote management


knowledge management



training & onboarding


social media management

social media analytics

engaging on social media



customer feedback management

measuring customer satisfaction


content management

content publishing


lifetime value management



social media marketing


conversion management


lead qualification

lead qualification: technographic



workflow management


products & pricelist management


relationship management


contact list management


customer case management



loyalty management



opportunity management


competitive intelligence


rating and review management





Top Goals

Goals Achieved

  • Acquire customers

  • Enhance customer relationships

  • Scale best practices

  • Increase sales & revenue

  • Improve stakeholder relations

  • Improve brand engagement

  • Build brand awareness

  • Improve internal communications

  • Improve ROI

  • Grow market share

  • Improve digital and social presence

  • See 8 more
  • Acquire customers

  • Enhance customer relationships

  • Improve internal communications

  • Improve stakeholder relations

  • Scale best practices

  • Build brand awareness

  • Increase sales & revenue

  • Improve brand engagement

  • Improve efficiency

  • Enter new markets internationally or locally

  • Launch new products

  • See 8 more

Top Channels

Channels Used

  • mobile

  • website

  • blogs

  • user generated content

  • video

  • e-mail

  • phone calls

  • mobile app

  • chat

  • offline

  • on premises

  • social media

  • display advertisement

  • Twitter

  • channel partners

  • point of sale

  • See 13 more
  • mobile

  • website

  • blogs

  • user generated content

  • video

  • e-mail

  • phone calls

  • mobile app

  • chat

  • offline

  • on premises

  • social media

  • display advertisement

  • Twitter

  • channel partners

  • point of sale

  • See 13 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

low

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low

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Business Setting