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Compare TrustRadius vs GetApp

Comparison Summary

For TrustRadius vs GetApp comparison, Our AI algorithm looked at 9121 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using TrustRadius and GetApp to solve their respective business needs.

Pros and cons of TrustRadius and GetApp

TrustRadius is more suited to businesses that require Rating And Review Management and Collaboration with Video where as GetApp is focused towards Engagement Management and Helpdesk Management with Phone Calls .

logo TrustRadius

Focus area

Software Failure Risk

  • low

logo GetApp

Focus area

GetApp is better than TrustRadius for

Software Failure Risk

  • low

About

TrustRadius | Software Reviews You Can Trust

getapp.com - custom app recommendations for your business

Age

2012

Financials

SERIES C

IPO

Business Need

Total Processes
(we found evidences for)

85

128

Total Goals
(we found evidences for)

16

16

Top Processes

Evidences indicate better relative satisfaction


rating and review management



customer feedback management

measuring customer satisfaction

measuring net promoter score


competitive intelligence


communication management

sending & publishing communications

tracking & monitoring communications


engagement management

engaging and following up



social media management

social media analytics

engaging on social media

scheduling post to social media



lead qualification: technographic


sales document management

proposal & quote management


content management

searching for content


products & pricelist management


account management


generation of new leads




sales call management

call transcription


campaign management


lifetime value management


training & onboarding



helpdesk management


customer case management





performance management


identify target customers




social media marketing



sales review & feedback


conversion management




advocacy management


contact list management

enriching contact list


conference call management






knowledge management




billing and invoice management


relationship management




touchpoint management


channel management


membership management



reputation management


trade show marketing



payment management



segmentation and targeting



promotion management


subscription management


pipeline management


opportunity management


sales incentive management


proximity marketing


revenue cycle management


referral management


distribution management



create learning path


courses & assessment

create learning path



discount management


personalized marketing



Top Goals

Goals Achieved

  • Acquire customers

  • Enhance customer relationships

  • Improve ROI

  • Improve digital and social presence

  • Grow market share

  • Scale best practices

  • Enter new markets internationally or locally

  • Increase sales & revenue

  • Build brand awareness

  • Improve internal communications

  • Improve visibility

  • Establish thought leadership

  • Improve stakeholder relations

  • Improve brand engagement

  • Manage risk

  • Launch new products

  • See 13 more
  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Improve brand engagement

  • Grow market share

  • Improve internal communications

  • Improve digital and social presence

  • Build brand awareness

  • Manage risk

  • Increase customer life time value

  • Enter new markets internationally or locally

  • Improve ROI

  • Improve efficiency

  • Improve stakeholder relations

  • Scale best practices

  • Establish thought leadership

  • See 13 more

Top Channels

Channels Used

  • e-mail

  • phone calls

  • social media

  • mobile

  • website

  • offline

  • promotions

  • chat

  • mobile app

  • text SMS

  • trade shows

  • omnichannel

  • events

  • review sites

  • coupons

  • point of sale

  • on premises

  • causes and charity

  • video

  • user generated content

  • blogs

  • Whatsapp

  • mass media

  • Facebook

  • Tripadvisor

  • channel partners

  • Yellowpages

  • G2crowd

  • print media

  • magazine

  • Yelp

  • Twitter

  • Facebook page

  • Slack

  • See 31 more
  • e-mail

  • phone calls

  • social media

  • mobile

  • website

  • offline

  • promotions

  • chat

  • mobile app

  • text SMS

  • trade shows

  • omnichannel

  • events

  • review sites

  • coupons

  • point of sale

  • on premises

  • causes and charity

  • video

  • user generated content

  • blogs

  • Whatsapp

  • mass media

  • Facebook

  • Tripadvisor

  • channel partners

  • Yellowpages

  • G2crowd

  • print media

  • magazine

  • Yelp

  • Twitter

  • Facebook page

  • Slack

  • See 31 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

low

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low

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Integration Risk

low

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low

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Migration Risk

medium

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low

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Business Setting