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Compare Tenfold vs CSS Customer Experience Analytics

Failure Risk Guidance Security Report ?

Failure Risk for Tenfold low Failure Risk for CSS Customer Experience Analytics medium
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Comparison Summary

For Tenfold vs CSS Customer Experience Analytics comparison, Our AI algorithm looked at 4064 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Tenfold and CSS Customer Experience Analytics to solve their respective business needs.

Pros and cons of Tenfold and CSS Customer Experience Analytics

Tenfold is more suited to businesses that require Engagement Management with Phone Calls and Communication Management with Phone Calls where as CSS Customer Experience Analytics is focused towards Helpdesk Management with Phone Calls and Lead Analytics .

Both Tenfold and CSS Customer Experience Analytics are Customer Experience Management software, peers recommend Tenfold for coaching and telemarketing where as CSS Customer Experience Analytics is more known for lead analytics .

logo Tenfold

Focus area

Tenfold is better than CSS Customer Experience Analytics for

Software Failure Risk

  • low

logo CSS Customer Experience Analytics

Focus area

CSS Customer Experience Analytics is better than Tenfold for

Software Failure Risk

  • medium

About

Tenfold - The Customer Experience Cloud‚

Customer Experience Analytics, CX Analytics and Solutions ...

Age

2015

Financials

SERIES C

M&A

Business Need

Total Processes
(we found evidences for)

62

37

Total Goals
(we found evidences for)

13

8

Top Processes

Evidences indicate better relative satisfaction

engagement management

Read Reviews (222)

Read Reviews (22)

engaging and following up

Read Reviews (127)

Read Reviews (12)

communication management

Read Reviews (150)

Read Reviews (2)

tracking & monitoring communications

Read Reviews (148)

Read Reviews (2)

sales call management

Read Reviews (102)

Read Reviews (13)

call recording

Read Reviews (55)

Read Reviews (0)

call analytics

Read Reviews (21)

Read Reviews (0)

helpdesk management

Read Reviews (79)

Read Reviews (33)

workflow management

Read Reviews (75)

Read Reviews (1)

contact list management

Read Reviews (56)

Read Reviews (0)

contacts history

Read Reviews (27)

Read Reviews (0)

tracking contacts

Read Reviews (4)

Read Reviews (0)

generation of new leads

Read Reviews (31)

Read Reviews (2)

customer feedback management

Read Reviews (12)

Read Reviews (19)

measuring customer satisfaction

Read Reviews (8)

Read Reviews (12)

account management

Read Reviews (9)

Read Reviews (0)

training & onboarding

Read Reviews (8)

Read Reviews (0)

pipeline management

Read Reviews (7)

Read Reviews (0)

social media management

Read Reviews (6)

Read Reviews (2)

social media analytics

Read Reviews (6)

Read Reviews (0)

monitoring social media

Read Reviews (1)

Read Reviews (2)

conference call management

Read Reviews (5)

Read Reviews (0)

conversion management

Read Reviews (4)

Read Reviews (0)

follower management

Read Reviews (3)

Read Reviews (0)

content management

Read Reviews (3)

Read Reviews (0)

rating and review management

Read Reviews (3)

Read Reviews (0)

business development

Read Reviews (2)

Read Reviews (0)

lifetime value management

Read Reviews (2)

Read Reviews (0)

social media marketing

Read Reviews (2)

Read Reviews (0)

motivation management

Read Reviews (2)

Read Reviews (0)

products & pricelist management

Read Reviews (2)

Read Reviews (0)

talk track creation

Read Reviews (2)

Read Reviews (0)

campaign management

Read Reviews (2)

Read Reviews (6)

loyalty management

Read Reviews (2)

Read Reviews (0)

identify target customers

Read Reviews (2)

Read Reviews (0)

sales review & feedback

Read Reviews (2)

Read Reviews (0)

competitive intelligence

Read Reviews (2)

Read Reviews (9)

SeealllessActivities

Top Goals

Goals Achieved

  • Increase sales & revenue

  • Acquire customers

  • Improve ROI

  • Enhance customer relationships

  • Improve efficiency

  • Improve consistency

  • Improve visibility

  • Scale best practices

  • Establish thought leadership

  • Improve stakeholder relations

  • Grow market share

  • Improve digital and social presence

  • Enter new markets internationally or locally

  • See 10 more

  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Build brand awareness

  • Improve efficiency

  • Improve ROI

  • Manage risk

  • Improve digital and social presence

  • See 5 more

Top Channels

Channels Used

  • phone calls

  • social media

  • chat

  • user generated content

  • blogs

  • promotions

  • website

  • review sites

  • See 5 more

  • phone calls

  • social media

  • chat

  • user generated content

  • blogs

  • promotions

  • website

  • review sites

  • See 5 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

low

{{{rsh_C_1}}}

medium

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Integration Risk

low

{{{rsh_C_1}}}

medium

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Migration Risk

medium

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting