Squaretalk Matrix vs Amazon Connect: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Squaretalk Matrix medium Failure Risk for Amazon Connect medium

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Comparison Summary

This comparison report of Squaretalk Matrix vs. Amazon Connect is based on a specific set of business needs and context. The comparison uses 1206 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Squaretalk Matrix and Amazon Connect

Squaretalk Matrix, and Amazon Connect belong to a category of solutions that help Contact Center Software. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Squaretalk Matrix covers Helpdesk Management with Phone Calls, Contact List Management with Phone Calls, Engagement Management with E-Mail, Workflow Management, etc.

Amazon Connect focuses on Sales Call Management with Phone Calls, Helpdesk Management with Review Sites, Contact List Management with Review Sites, Engagement Management with Review Sites, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.

Squaretalk Matrix

Focus area

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

medium

Amazon Connect

Focus area

Amazon Connect is better than Squaretalk Matrix for

call transcription

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

medium

About

Flexibility that Powers Communication

Amazon Connect: Simple to use, cloud-based contact center

Age

1994

Financials

PRIVATE

IPO

Business Need

Total Processes
(we found evidences for)

Total Goals
(we found evidences for)

Top Processes

Evidences indicate better relative satisfaction

helpdesk management

Read Reviews (22)

Read Reviews (67)

contact list management

Read Reviews (8)

Read Reviews (32)

creating contact list

Read Reviews (1)

Read Reviews (10)

engagement management

Read Reviews (7)

Read Reviews (26)

engaging and following up

Read Reviews (7)

Read Reviews (12)

workflow management

Read Reviews (6)

Read Reviews (7)

sales call management

call recording

communication management

Read Reviews (4)

Read Reviews (12)

sending & publishing communications

collaboration

lead qualification

lead management

lead analytics

coaching

generation of new leads

Read Reviews (1)

Read Reviews (2)

contract management

Read Reviews (0)

Read Reviews (3)

proposal & quote management

Read Reviews (0)

Read Reviews (3)

sales document management

contract management

proposal & quote management

Read Reviews (0)

Read Reviews (3)

training & onboarding

Read Reviews (0)

Read Reviews (4)

SeealllessActivities

Top Goals

Goals Achieved

Increase sales & revenue
Enter new markets internationally or locally
Improve efficiency

Enhance customer relationships
Launch new products
Scale best practices
Improve internal communications
Acquire customers
Improve consistency
Grow market share
See 4 more

Top Channels

Channels Used

phone calls
review sites
Amazon
offline
point of sale
text SMS
mobile
on premises
omnichannel
events
trade shows
chat
social media
Facebook
video
user generated content
blogs
causes and charity
See 15 more

phone calls
review sites
Amazon
offline
point of sale
text SMS
mobile
on premises
omnichannel
events
trade shows
chat
social media
Facebook
video
user generated content
blogs
causes and charity
See 15 more

Failure Risk Guidance Security Report?

Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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medium

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IT and Other Capabilities

Low
Medium
High

Ease of migration

Read peer / expert warnings.

Data

Data Import

Read peer / expert warnings.

Data Export

Read peer / expert warnings.

Support

24/7 Support

Read peer / expert warnings.

Email Support

Read peer / expert warnings.

Chat Support

Read peer / expert warnings.

Phone Support

Read peer / expert warnings.

Others

AI Powered

Read peer / expert warnings.

Custom Reports

Read peer / expert warnings.

Analytics

Read peer / expert warnings.

Squaretalk Matrix vs Amazon Connect: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Comparison Summary

This comparison report of Squaretalk Matrix vs. Amazon Connect is based on a specific set of business needs and context. The comparison uses 1206 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Squaretalk Matrix and Amazon Connect

Squaretalk Matrix, and Amazon Connect belong to a category of solutions that help Contact Center Software. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Squaretalk Matrix covers Helpdesk Management with Phone Calls, Contact List Management with Phone Calls, Engagement Management with E-Mail, Workflow Management, etc.

Amazon Connect focuses on Sales Call Management with Phone Calls, Helpdesk Management with Review Sites, Contact List Management with Review Sites, Engagement Management with Review Sites, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.

Squaretalk Matrix

Focus area

Software Failure Risk Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

Amazon Connect

Focus area

Amazon Connect is better than Squaretalk Matrix for

Software Failure Risk Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

Business Need

Top Processes

Top Goals

Top Channels

Failure Risk Guidance Security Report?

Compliance Risk

Security & Privacy Risk

Integration Risk

Migration Risk

IT and Other Capabilities

Data

Support

Others

Business Setting

Get a personalised risk report for Squaretalk Matrix

Get a personalised risk report for Amazon Connect

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.