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Compare Salesforce Chatter vs Google Hangouts

Comparison Summary

This comparison report of Salesforce Chatter vs. Google Hangouts is based on a specific set of business needs and context. The comparison uses 21926 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Salesforce Chatter and Google Hangouts

Salesforce Chatter, Skype, GoTo Meeting, etc., belong to a category of solutions that help Collaboration and Productivity, whereas Google Hangouts, Skype, GoTo Meeting, etc., belong to a category of solutions that help Webinar and Conferencing. Salesforce Chatter, Google Hangouts, Skype, GoTo Meeting, Skype, GoTo Meeting, etc., belong to a category of solutions that help Collaboration and Productivity. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Salesforce Chatter was founded in 1999. It covers Collaboration, Communication Management with E-Mail, Engagement Management, Content Management, etc.

Google Hangouts . Similar to Salesforce Chatter, Google Hangouts focuses on Collaboration with Video, Conference Call Management with Offline, Communication Management with Phone Calls, Sales Call Management with Phone Calls, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your specific needs - such as multi-channel engagement, cadence, analytics, and specific to your industry and context. Get your personalized report today.


logo Salesforce Chatter

Focus area

Salesforce Chatter is better than Google Hangouts for

Software Failure Risk

  • low

logo Google Hangouts

Focus area

Google Hangouts is better than Salesforce Chatter for

Software Failure Risk

  • medium

About

The Enterprise Social Network & Collaboration Software

Web Collaboration software with messaging, video and voice calls for group or individual communications

Age

1999

Financials

IPO

SERIES A

Business Need

Total Processes
(we found evidences for)

78

87

Total Goals
(we found evidences for)

16

18

Top Processes

Evidences indicate better relative satisfaction



communication management

sending & publishing communications

tracking & monitoring communications


engagement management

engaging and following up


content publishing


sales document management

contract management

proposal & quote management


knowledge management


social media management

social media analytics

engaging on social media

scheduling post to social media

managing social media account


contact list management

creating contact list


training & onboarding


workflow management



helpdesk management


customer feedback management

measuring customer satisfaction


campaign management

campaign analytics


conversion management


sales review & feedback


generation of new leads


business development




opportunity management



customer case management


account management


lead qualification

lead qualification: technographic



motivation management


competitive intelligence


follower management




relationship management


loyalty management


conference call management


promotion management




discount management


community building


rating and review management




products & pricelist management


sales call management


calendar management


trade show marketing


social media marketing



personalized marketing


Top Goals

Goals Achieved

  • Improve internal communications

  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Scale best practices

  • Improve stakeholder relations

  • Build brand awareness

  • Improve efficiency

  • Improve brand engagement

  • Launch new products

  • Improve digital and social presence

  • Enter new markets internationally or locally

  • Improve ROI

  • Grow market share

  • Increase average basket value

  • Improve visibility

  • See 13 more
  • Improve internal communications

  • Acquire customers

  • Enhance customer relationships

  • Launch new products

  • Improve digital and social presence

  • Improve stakeholder relations

  • Scale best practices

  • Improve efficiency

  • Enter new markets internationally or locally

  • Improve ROI

  • Establish thought leadership

  • Increase sales & revenue

  • Grow market share

  • Improve brand engagement

  • Build brand awareness

  • Improve consistency

  • Shorten ramp up time

  • Improve navigation

  • See 15 more

Top Channels

Channels Used

  • offline

  • video

  • phone calls

  • trade shows

  • events

  • chat

  • e-mail

  • text SMS

  • mobile

  • Skype

  • social media

  • on premises

  • website

  • mobile app

  • Slack

  • point of sale

  • Whatsapp

  • Facebook

  • promotions

  • user generated content

  • blogs

  • games

  • LinkedIn

  • support groups

  • mass media

  • print media

  • magazine

  • review sites

  • out of home

  • brochure

  • Twitter

  • Amazon

  • causes and charity

  • movies

  • Instagram

  • television

  • Pinterest

  • newsletter

  • display advertisement

  • See 36 more
  • offline

  • video

  • phone calls

  • trade shows

  • events

  • chat

  • e-mail

  • text SMS

  • mobile

  • Skype

  • social media

  • on premises

  • website

  • mobile app

  • Slack

  • point of sale

  • Whatsapp

  • Facebook

  • promotions

  • user generated content

  • blogs

  • games

  • LinkedIn

  • support groups

  • mass media

  • print media

  • magazine

  • review sites

  • out of home

  • brochure

  • Twitter

  • Amazon

  • causes and charity

  • movies

  • Instagram

  • television

  • Pinterest

  • newsletter

  • display advertisement

  • See 36 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

low

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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medium

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Business Setting