Compare Retently vs CSS Customer Experience Analytics

Failure Risk Guidance Security Report ?

Failure Risk for Retently low Failure Risk for CSS Customer Experience Analytics medium

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Comparison Summary

For Retently vs CSS Customer Experience Analytics comparison, Our AI algorithm looked at 1818 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Retently and CSS Customer Experience Analytics to solve their respective business needs.

Pros and cons of Retently and CSS Customer Experience Analytics

Retently is more suited to businesses that require Customer Feedback Management with Promotions and Social Media Management where as CSS Customer Experience Analytics is focused towards Helpdesk Management with Phone Calls and Lead Analytics .

Both Retently and CSS Customer Experience Analytics are Customer Experience Management software, peers recommend Retently for social media analytics and social media management where as CSS Customer Experience Analytics is more known for lead analytics and helpdesk management .

Retently

Focus area

Retently is better than CSS Customer Experience Analytics for

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

CSS Customer Experience Analytics

Focus area

CSS Customer Experience Analytics is better than Retently for

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

medium

Retently

4.7

CSS Customer Experience Analytics

4.0

AI Powered

About

Platform to Improve Customer Satisfaction with Net Promoter Score

Customer Experience Analytics, CX Analytics and Solutions ...

Financials

PRIVATE

M&A

Business Need

Total Processes
(we found evidences for)

Total Goals
(we found evidences for)

Top Processes

Evidences indicate better relative satisfaction

customer feedback management

Read Reviews (285)

Read Reviews (19)

measuring net promoter score

Read Reviews (91)

Read Reviews (4)

measuring customer satisfaction

Read Reviews (71)

Read Reviews (12)

engagement management

Read Reviews (28)

Read Reviews (22)

engaging and following up

Read Reviews (23)

Read Reviews (12)

communication management

Read Reviews (18)

Read Reviews (2)

sending & publishing communications

Read Reviews (16)

Read Reviews (0)

workflow management

Read Reviews (13)

Read Reviews (1)

referral management

Read Reviews (7)

Read Reviews (0)

contact list management

Read Reviews (5)

Read Reviews (0)

creating contact list

Read Reviews (2)

Read Reviews (0)

playbook creation

Read Reviews (4)

Read Reviews (0)

loyalty management

Read Reviews (3)

Read Reviews (0)

customise loyalty program

lead scoring

campaign management

lead engagement

competitive intelligence

Read Reviews (1)

Read Reviews (9)

generation of new leads

Read Reviews (1)

Read Reviews (2)

helpdesk management

lead analytics

funnel analysis

call transcription

Read Reviews (0)

Read Reviews (11)

sales call management

call transcription

cross selling

SeealllessActivities

Top Goals

Goals Achieved

Enhance customer relationships
Acquire customers
Improve internal communications
Increase sales & revenue
Enter new markets internationally or locally
Build brand awareness
See 3 more

Enhance customer relationships
Acquire customers
Increase sales & revenue
Build brand awareness
Improve efficiency
Improve ROI
Manage risk
Improve digital and social presence
See 5 more

Top Channels

Channels Used

phone calls
social media
chat
user generated content
blogs
promotions
website
review sites
See 5 more

phone calls
social media
chat
user generated content
blogs
promotions
website
review sites
See 5 more

Failure Risk Guidance Security Report?

Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

No Data

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medium

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Integration Risk

low

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medium

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Migration Risk

medium

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medium

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IT and Other Capabilities

Low
Medium
High

Ease of migration

Read peer / expert warnings.

Data

Data Import

Read peer / expert warnings.

Data Export

Read peer / expert warnings.

Support

24/7 Support

Read peer / expert warnings.

Email Support

Read peer / expert warnings.

Chat Support

Read peer / expert warnings.

Phone Support

Read peer / expert warnings.

Others

AI Powered

Read peer / expert warnings.

Custom Reports

Read peer / expert warnings.

Analytics

Read peer / expert warnings.

Compare Retently vs CSS Customer Experience Analytics

Failure Risk Guidance Security Report ?

Comparison Summary

For Retently vs CSS Customer Experience Analytics comparison, Our AI algorithm looked at 1818 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Retently and CSS Customer Experience Analytics to solve their respective business needs.

Pros and cons of Retently and CSS Customer Experience Analytics

Retently is more suited to businesses that require Customer Feedback Management with Promotions and Social Media Management where as CSS Customer Experience Analytics is focused towards Helpdesk Management with Phone Calls and Lead Analytics .

Both Retently and CSS Customer Experience Analytics are Customer Experience Management software, peers recommend Retently for social media analytics and social media management where as CSS Customer Experience Analytics is more known for lead analytics and helpdesk management .

Retently

Focus area

Retently is better than CSS Customer Experience Analytics for

Software Failure Risk Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

CSS Customer Experience Analytics

Focus area

CSS Customer Experience Analytics is better than Retently for

Software Failure Risk Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

Business Need

Top Processes

Top Goals

Top Channels

Failure Risk Guidance Security Report?

Compliance Risk

Security & Privacy Risk

Integration Risk

Migration Risk

IT and Other Capabilities

Data

Support

Others

Business Setting

Get a personalised risk report for Retently

Get a personalised risk report for CSS Customer Experience Analytics

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.