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Compare Pure Chat vs Livezilla Customer Support

Failure Risk Guidance Security Report ?

Failure Risk for Pure Chat low Failure Risk for Livezilla Customer Support low
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Comparison Summary

For Pure Chat vs Livezilla Customer Support comparison, Our AI algorithm looked at 4552 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Pure Chat and Livezilla Customer Support to solve their respective business needs.

Pros and cons of Pure Chat and Livezilla Customer Support

Pure Chat is more suited to businesses that require Engagement Management with Chat and Helpdesk Management with Chat where as Livezilla Customer Support is focused towards Helpdesk Management with Social Media and Communication Management with Chat .

logo Pure Chat

Focus area

Software Failure Risk

  • low

logo Livezilla Customer Support

Focus area

Livezilla Customer Support is better than Pure Chat for

Software Failure Risk

  • low

About

Pure Chat: 100% Free Live Chat Software for Businesses

LiveZilla Live Chat, Live Support, Ticket System and Customer ...

Age

2012

2009

Financials

SEED

Business Need

Total Processes
(we found evidences for)

41

35

Total Goals
(we found evidences for)

7

9

Top Processes

Evidences indicate better relative satisfaction

engagement management

Read Reviews (67)

Read Reviews (38)

engaging and following up

Read Reviews (49)

Read Reviews (16)

helpdesk management

Read Reviews (44)

Read Reviews (193)

communication management

Read Reviews (36)

Read Reviews (57)

sending & publishing communications

Read Reviews (33)

Read Reviews (15)

tracking & monitoring communications

Read Reviews (2)

Read Reviews (30)

contact list management

Read Reviews (31)

Read Reviews (42)

tracking contacts

Read Reviews (18)

Read Reviews (0)

creating contact list

Read Reviews (2)

Read Reviews (0)

generation of new leads

Read Reviews (13)

Read Reviews (1)

lifetime value management

Read Reviews (12)

Read Reviews (4)

customer feedback management

Read Reviews (9)

Read Reviews (9)

measuring customer satisfaction

Read Reviews (5)

Read Reviews (8)

sales document management

Read Reviews (7)

Read Reviews (19)

proposal & quote management

Read Reviews (1)

Read Reviews (2)

contract management

Read Reviews (1)

Read Reviews (12)

conversion management

Read Reviews (7)

Read Reviews (2)

social media management

Read Reviews (5)

Read Reviews (1)

social media analytics

Read Reviews (5)

Read Reviews (0)

rating and review management

Read Reviews (5)

Read Reviews (1)

subscription management

Read Reviews (3)

Read Reviews (0)

campaign management

Read Reviews (3)

Read Reviews (0)

lead qualification

Read Reviews (2)

Read Reviews (1)

lead qualification: technographic

Read Reviews (2)

Read Reviews (0)

content management

Read Reviews (1)

Read Reviews (12)

content sharing

Read Reviews (1)

Read Reviews (12)

knowledge management

Read Reviews (0)

Read Reviews (6)

workflow management

Read Reviews (0)

Read Reviews (2)

promotion management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Acquire customers

  • Enhance customer relationships

  • Increase sales & revenue

  • Improve internal communications

  • Enter new markets internationally or locally

  • Improve digital and social presence

  • Improve ROI

  • See 4 more

  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Improve internal communications

  • Improve efficiency

  • Launch new products

  • Improve brand engagement

  • Improve digital and social presence

  • Grow market share

  • See 6 more

Top Channels

Channels Used

  • chat

  • website

  • social media

  • e-mail

  • Twitter

  • Facebook

  • offline

  • video

  • on premises

  • point of sale

  • phone calls

  • promotions

  • mobile

  • mobile app

  • See 11 more

  • chat

  • website

  • social media

  • e-mail

  • Twitter

  • Facebook

  • offline

  • video

  • on premises

  • point of sale

  • phone calls

  • promotions

  • mobile

  • mobile app

  • See 11 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

medium

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low

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Integration Risk

low

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low

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Migration Risk

low

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low

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting