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Compare Pure Chat vs Customerly

Failure Risk Guidance Security Report ?

Failure Risk for Pure Chat low Failure Risk for Customerly low
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Comparison Summary

For Pure Chat vs Customerly comparison, Our AI algorithm looked at 3408 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Pure Chat and Customerly to solve their respective business needs.

Pros and cons of Pure Chat and Customerly

Pure Chat is more suited to businesses that require Engagement Management with Chat and Helpdesk Management with Chat where as Customerly is focused towards Customer Feedback Management with Chat and Helpdesk Management with Chat .

logo Pure Chat

Focus area

Software Failure Risk

  • low

logo Customerly

Focus area

Customerly is better than Pure Chat for

Software Failure Risk

  • low

About

Pure Chat: 100% Free Live Chat Software for Businesses

customerly.io - Live Chat Software with Knowledgebase and Marketing ...

Age

2012

Financials

SEED

PRIVATE

Business Need

Total Processes
(we found evidences for)

41

54

Total Goals
(we found evidences for)

7

7

Top Processes

Evidences indicate better relative satisfaction

engagement management

Read Reviews (67)

Read Reviews (45)

engaging and following up

Read Reviews (49)

Read Reviews (30)

helpdesk management

Read Reviews (44)

Read Reviews (110)

communication management

Read Reviews (36)

Read Reviews (17)

sending & publishing communications

Read Reviews (33)

Read Reviews (17)

tracking & monitoring communications

Read Reviews (2)

Read Reviews (0)

contact list management

Read Reviews (31)

Read Reviews (30)

tracking contacts

Read Reviews (18)

Read Reviews (0)

creating contact list

Read Reviews (2)

Read Reviews (0)

generation of new leads

Read Reviews (13)

Read Reviews (26)

lifetime value management

Read Reviews (12)

Read Reviews (1)

customer feedback management

Read Reviews (9)

Read Reviews (128)

measuring customer satisfaction

Read Reviews (5)

Read Reviews (28)

sales document management

Read Reviews (7)

Read Reviews (3)

conversion management

Read Reviews (7)

Read Reviews (0)

social media management

Read Reviews (5)

Read Reviews (13)

social media analytics

Read Reviews (5)

Read Reviews (12)

rating and review management

Read Reviews (5)

Read Reviews (1)

subscription management

Read Reviews (3)

Read Reviews (1)

campaign management

Read Reviews (3)

Read Reviews (8)

lead qualification

Read Reviews (2)

Read Reviews (1)

lead qualification: technographic

Read Reviews (2)

Read Reviews (0)

content management

Read Reviews (1)

Read Reviews (2)

relationship management

Read Reviews (1)

Read Reviews (5)

training & onboarding

Read Reviews (1)

Read Reviews (41)

workflow management

Read Reviews (0)

Read Reviews (13)

knowledge management

Read Reviews (0)

Read Reviews (4)

loyalty management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Acquire customers

  • Enhance customer relationships

  • Increase sales & revenue

  • Improve internal communications

  • Enter new markets internationally or locally

  • Improve digital and social presence

  • Improve ROI

  • See 4 more

  • Enhance customer relationships

  • Increase sales & revenue

  • Acquire customers

  • Scale best practices

  • Enter new markets internationally or locally

  • Launch new products

  • Improve internal communications

  • See 4 more

Top Channels

Channels Used

  • chat

  • e-mail

  • website

  • promotions

  • video

  • user generated content

  • blogs

  • newsletter

  • offline

  • social media

  • Facebook

  • phone calls

  • See 9 more

  • chat

  • e-mail

  • website

  • promotions

  • video

  • user generated content

  • blogs

  • newsletter

  • offline

  • social media

  • Facebook

  • phone calls

  • See 9 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

low

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low

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting