Comparison Summary
This comparison report of Pega Customer Engagement Suite vs. Target Integration is based on a specific set of business needs and context. The comparison uses 2318 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Pega Customer Engagement Suite and Target Integration
Pega Customer Engagement Suite, and Target Integration belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Pega Customer Engagement Suite covers Engagement Management, Helpdesk Management with Phone Calls, Communication Management with Phone Calls, Workflow Management with Phone Calls, etc.
Target Integration focuses on Helpdesk Management, Engagement Management, Social Media Management, Collaboration with Offline, etc.
"The concept of develop once, use many is a reality for us. And a major contributor to our success has been our ability to leverage the power of Pega's low-code automation platform. " - Andy Ryan
"We discovered improved co-ordination among our individual departments at every step. This is truly quality software that has economically and efficiently contoured our management system, controlling and managing contractor’s and vendor’s records. We... have also benefited a lot by keeping track of our product samples. " - Arun Kumar
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Target Integration
Focus area
Target Integration is better than Pega Customer Engagement Suite for
Software Failure Risk
About
Pega Customer Engagement Suite | Integrates customer analytics and business rules in real time, building deeper connections with customers
Digital solutions to enable efficiency and productivity for your business
Age
2017
Financials
IPO
NA
Business Need
Total Processes
(we found evidences for)
23
73
Total Goals
(we found evidences for)
8
12
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Improve visibility
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Increase customer life time value
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Acquire customers
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Launch new products
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Improve ROI
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Manage risk
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Scale best practices
- See 5 more
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Enhance customer relationships
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Acquire customers
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Increase sales & revenue
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Improve efficiency
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Scale best practices
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Improve ROI
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Manage risk
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Improve visibility
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Improve stakeholder relations
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Grow market share
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Improve brand engagement
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Improve internal communications
- See 9 more
Top Channels
Channels Used
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mobile
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e-mail
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social media
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website
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offline
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chat
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point of sale
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phone calls
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video
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mobile app
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on premises
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user generated content
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blogs
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events
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trade shows
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omnichannel
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Instagram
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Whatsapp
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Twitter
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LinkedIn
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Facebook
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promotions
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causes and charity
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text SMS
- See 21 more
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mobile
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e-mail
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social media
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website
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offline
-
chat
-
point of sale
-
phone calls
-
video
-
mobile app
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on premises
-
user generated content
-
blogs
-
events
-
trade shows
-
omnichannel
-
Instagram
-
Whatsapp
-
Twitter
-
LinkedIn
-
Facebook
-
promotions
-
causes and charity
-
text SMS
- See 21 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
