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Compare LogMeIn Rescue vs DeskXpand

Failure Risk Guidance Security Report ?

Failure Risk for LogMeIn Rescue low Failure Risk for DeskXpand medium
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Comparison Summary

For LogMeIn Rescue vs DeskXpand comparison, Our AI algorithm looked at 1894 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using LogMeIn Rescue and DeskXpand to solve their respective business needs.

Pros and cons of LogMeIn Rescue and DeskXpand

LogMeIn Rescue is more suited to businesses that require Helpdesk Management and Collaboration where as DeskXpand is focused towards Helpdesk Management and Customer Feedback Management .

logo LogMeIn Rescue

Focus area

LogMeIn Rescue is better than DeskXpand for

Software Failure Risk

  • low

logo DeskXpand

Focus area

Software Failure Risk

  • medium

About

LogMeIn Remote Access | Secure Remote Desktop Software

Helpdesk management software is just the perfect ticketing tool

Age

2003

Financials

IPO

PRIVATE

Business Need

Total Processes
(we found evidences for)

33

21

Total Goals
(we found evidences for)

5

5

Top Processes

Evidences indicate better relative satisfaction

helpdesk management

Read Reviews (106)

Read Reviews (78)

collaboration

Read Reviews (48)

Read Reviews (10)

engagement management

Read Reviews (9)

Read Reviews (6)

engaging and following up

Read Reviews (4)

Read Reviews (2)

conference call management

Read Reviews (5)

Read Reviews (0)

customer feedback management

Read Reviews (4)

Read Reviews (19)

measuring customer satisfaction

Read Reviews (2)

Read Reviews (9)

generation of new leads

Read Reviews (3)

Read Reviews (0)

contact list management

Read Reviews (3)

Read Reviews (0)

content management

Read Reviews (3)

Read Reviews (0)

content sharing

Read Reviews (2)

Read Reviews (0)

workflow management

Read Reviews (2)

Read Reviews (10)

lifetime value management

Read Reviews (2)

Read Reviews (0)

rating and review management

Read Reviews (1)

Read Reviews (3)

sales document management

Read Reviews (1)

Read Reviews (3)

communication management

Read Reviews (0)

Read Reviews (3)

sending & publishing communications

Read Reviews (0)

Read Reviews (2)

knowledge management

Read Reviews (0)

Read Reviews (16)

social media analytics

Read Reviews (0)

Read Reviews (4)

social media management

Read Reviews (0)

Read Reviews (4)

social media analytics

Read Reviews (0)

Read Reviews (4)

touchpoint management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Improve visibility

  • Improve ROI

  • Improve internal communications

  • See 2 more

  • Acquire customers

  • Enhance customer relationships

  • Build brand awareness

  • Improve visibility

  • Improve digital and social presence

  • See 2 more

Top Channels

Channels Used

  • website

  • e-mail

  • omnichannel

  • phone calls

  • offline

  • point of sale

  • See 3 more

  • website

  • e-mail

  • omnichannel

  • phone calls

  • offline

  • point of sale

  • See 3 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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No Data

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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medium

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Migration Risk

low

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No Data

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting