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Compare Livezilla Customer Support vs Clickdesk

Comparison Summary

For Livezilla Customer Support vs Clickdesk comparison, Our AI algorithm looked at 3262 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Livezilla Customer Support and Clickdesk to solve their respective business needs.

Pros and cons of Livezilla Customer Support and Clickdesk

Livezilla Customer Support is more suited to businesses that require Helpdesk Management with Social Media and Communication Management with Chat where as Clickdesk is focused towards Helpdesk Management with Chat and Engagement Management with Chat .

Both Livezilla Customer Support and Clickdesk are Live Chat software, peers recommend Livezilla Customer Support for tracking & monitoring communications where as Clickdesk is more known for helpdesk management .

logo Livezilla Customer Support

Focus area

Livezilla Customer Support is better than Clickdesk for

Software Failure Risk

  • low

logo Clickdesk

Focus area

Clickdesk is better than Livezilla Customer Support for

Software Failure Risk

  • low

About

LiveZilla Live Chat, Live Support, Ticket System and Customer ...

ClickDesk: Live Chat | Live Support Software

Age

2009

Financials

PRIVATE

Business Need

Total Processes
(we found evidences for)

35

24

Total Goals
(we found evidences for)

9

5

Top Processes

Evidences indicate better relative satisfaction



communication management

tracking & monitoring communications

sending & publishing communications


contact list management


engagement management

engaging and following up


sales document management

contract management

proposal & quote management


content management


customer feedback management

measuring customer satisfaction



knowledge management



lifetime value management





workflow management


conversion management


promotion management


rating and review management


generation of new leads


social media management


relationship management


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Improve internal communications

  • Improve efficiency

  • Launch new products

  • Improve brand engagement

  • Improve digital and social presence

  • Grow market share

  • See 6 more
  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Improve efficiency

  • Improve stakeholder relations

  • See 2 more

Top Channels

Channels Used

  • chat

  • social media

  • mobile

  • mobile app

  • offline

  • phone calls

  • video

  • e-mail

  • website

  • point of sale

  • on premises

  • See 8 more
  • chat

  • social media

  • mobile

  • mobile app

  • offline

  • phone calls

  • video

  • e-mail

  • website

  • point of sale

  • on premises

  • See 8 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

low

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medium

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Integration Risk

low

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low

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Migration Risk

low

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low

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Business Setting