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Compare Liveperson LiveEngage vs Freshdesk Messaging

Comparison Summary

For Liveperson LiveEngage vs Freshdesk Messaging comparison, Our AI algorithm looked at 3624 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Liveperson LiveEngage and Freshdesk Messaging to solve their respective business needs.

Pros and cons of Liveperson LiveEngage and Freshdesk Messaging

Liveperson LiveEngage is more suited to businesses that require Engagement Management with Chat and Contact List Management with Chat where as Freshdesk Messaging is focused towards Engagement Management with Chat and Helpdesk Management with Chat .

logo Liveperson LiveEngage

Focus area

Software Failure Risk

  • medium

logo Freshdesk Messaging

Focus area

Freshdesk Messaging is better than Liveperson LiveEngage for

Software Failure Risk

  • low

About

LivePerson: The World's #1 AI-Powered Messaging Platform for ...

Messaging platform that makes chat easy for today's digital customers

Age

1995

2010

Financials

IPO

SERIES H

Business Need

Total Processes
(we found evidences for)

41

73

Total Goals
(we found evidences for)

8

16

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up


contact list management


helpdesk management


customer feedback management

measuring customer satisfaction



communication management

sending & publishing communications


social media management

social media analytics

managing social media account


knowledge management


sales document management

proposal & quote management


generation of new leads


campaign management


lifetime value management



training & onboarding


lead qualification


products & pricelist management



conversion management


content management


workflow management





rating and review management




Top Goals

Goals Achieved

  • Acquire customers

  • Increase sales & revenue

  • Enhance customer relationships

  • Grow market share

  • Scale best practices

  • Improve digital and social presence

  • Enter new markets internationally or locally

  • Launch new products

  • See 5 more
  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Improve internal communications

  • Improve brand engagement

  • Improve ROI

  • Improve efficiency

  • Enter new markets internationally or locally

  • Build brand awareness

  • Grow market share

  • Launch new products

  • Shorten ramp up time

  • Reduce bounce

  • Improve visibility

  • Improve digital and social presence

  • Increase customer life time value

  • See 13 more

Top Channels

Channels Used

  • chat

  • website

  • social media

  • e-mail

  • Whatsapp

  • mobile

  • phone calls

  • user generated content

  • blogs

  • mobile app

  • Facebook

  • offline

  • omnichannel

  • video

  • point of sale

  • promotions

  • games

  • display advertisement

  • Slack

  • See 16 more
  • chat

  • website

  • social media

  • e-mail

  • Whatsapp

  • mobile

  • phone calls

  • user generated content

  • blogs

  • mobile app

  • Facebook

  • offline

  • omnichannel

  • video

  • point of sale

  • promotions

  • games

  • display advertisement

  • Slack

  • See 16 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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low

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Migration Risk

medium

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low

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Business Setting