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Compare Intercom vs Drift

Comparison Summary

This comparison report of Intercom vs. Drift is based on a specific set of business needs and context. The comparison uses 30523 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Intercom and Drift

Intercom, Qualified, Conversica, etc., belong to a category of solutions that help Live Chat, whereas Drift, Qualified, Conversica, etc., belong to a category of solutions that help Conversational Marketing. Intercom, Drift, Qualified, Conversica, Qualified, Conversica, etc., belong to a category of solutions that help Live Chat. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Intercom . It covers Engagement Management with Chat, Helpdesk Management with Chat, Training & Onboarding, Communication Management with E-Mail, etc.

Drift was established in null. Similar to Intercom, Drift focuses on Engagement Management with Website, Playbook Creation with Website, Generation Of New Leads with Website, Account Management, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your specific needs - such as multi-channel engagement, cadence, analytics, and specific to your industry and context. Get your personalized report today.


logo Intercom

Focus area

Intercom is better than Drift for

Software Failure Risk

  • medium

logo Drift

Focus area

Drift is better than Intercom for

Software Failure Risk

  • medium

About

Complete customer communications platform with bots, apps, product tours, and more

Revenue Acceleration Platform for personalized customer experiences

Age

2014

Financials

SERIES D

SERIES C

Business Need

Total Processes
(we found evidences for)

127

108

Total Goals
(we found evidences for)

18

17

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up

engaging with scheduling & cadence



training & onboarding


communication management

sending & publishing communications

tracking & monitoring communications


knowledge management

creating knowledge base


customer feedback management

measuring customer satisfaction

measuring net promoter score


contact list management

creating contact list



conversion management


generation of new leads



campaign monitoring

campaign analytics


products & pricelist management



content publishing

searching for content



social media management

social media analytics

engaging on social media

managing social media account



lead qualification: technographic

lead qualification: behavioural

lead qualification: demographic


relationship management



lifetime value management


rating and review management


identify target customers

customise loyalty program



segmentation and targeting



sales call management


sales document management

contract management

proposal & quote management



channel management





touchpoint management


customer case management




sales review & feedback



revenue cycle management


follower management


outbound marketing




usage based segmentation


personalized marketing


business development





subscription management






conference call management




competitive intelligence


community building


pipeline management



trade show marketing


performance management



promotion management




advocacy management


international marketing


relationship marketing







category management


community marketing


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Launch new products

  • Improve internal communications

  • Scale best practices

  • Improve ROI

  • Enter new markets internationally or locally

  • Establish thought leadership

  • Build brand awareness

  • Grow market share

  • Improve efficiency

  • Reduce bounce

  • Improve digital and social presence

  • Improve consistency

  • Improve brand engagement

  • Increase customer life time value

  • Improve navigation

  • See 15 more
  • Acquire customers

  • Increase sales & revenue

  • Enhance customer relationships

  • Improve ROI

  • Grow market share

  • Build brand awareness

  • Enter new markets internationally or locally

  • Scale best practices

  • Launch new products

  • Establish thought leadership

  • Improve brand engagement

  • Improve internal communications

  • Improve digital and social presence

  • Increase customer life time value

  • Improve stakeholder relations

  • Improve efficiency

  • Improve navigation

  • See 14 more

Top Channels

Channels Used

  • website

  • chat

  • e-mail

  • phone calls

  • social media

  • user generated content

  • blogs

  • video

  • offline

  • mobile

  • LinkedIn

  • trade shows

  • Facebook

  • events

  • mobile app

  • games

  • promotions

  • review sites

  • Amazon

  • on premises

  • newsletter

  • Slack

  • text SMS

  • display advertisement

  • point of sale

  • Facebook page

  • omnichannel

  • out of home

  • brochure

  • mass media

  • television

  • Twitter

  • movies

  • Instagram

  • Glassdoor

  • See 32 more
  • website

  • chat

  • e-mail

  • phone calls

  • social media

  • user generated content

  • blogs

  • video

  • offline

  • mobile

  • LinkedIn

  • trade shows

  • Facebook

  • events

  • mobile app

  • games

  • promotions

  • review sites

  • Amazon

  • on premises

  • newsletter

  • Slack

  • text SMS

  • display advertisement

  • point of sale

  • Facebook page

  • omnichannel

  • out of home

  • brochure

  • mass media

  • television

  • Twitter

  • movies

  • Instagram

  • Glassdoor

  • See 32 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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medium

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Migration Risk

medium

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low

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Business Setting