cuspera logo CUSPERA

Compare inSided vs SmartSupport

Comparison Summary

For inSided vs SmartSupport comparison, Our AI algorithm looked at 2011 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using inSided and SmartSupport to solve their respective business needs.

Pros and cons of inSided and SmartSupport

inSided is more suited to businesses that require Engagement Management and Helpdesk Management with Phone Calls where as SmartSupport is focused towards Knowledge Management with User Generated Content and Helpdesk Management with Phone Calls .

logo inSided

Focus area

inSided is better than SmartSupport for

Software Failure Risk

  • medium

logo SmartSupport

Focus area

Software Failure Risk

  • low

About

All-in-one customer success engagement platform

Knowledge Base Software | Safeharbor Knowledge Solutions

Age

2011

Financials

SERIES E

PRIVATE

Business Need

Total Processes
(we found evidences for)

46

28

Total Goals
(we found evidences for)

11

8

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up


helpdesk management


knowledge management

creating knowledge base


training & onboarding


searching for content


customer feedback management

measuring customer satisfaction


contact list management


community building


workflow management


products & pricelist management


communication management

sending & publishing communications


competitive intelligence


rating and review management





lifetime value management


loyalty management


social media management

social media analytics


follower management


Top Goals

Goals Achieved

  • Acquire customers

  • Enhance customer relationships

  • Scale best practices

  • Improve digital and social presence

  • Improve ROI

  • Improve internal communications

  • Launch new products

  • Build brand awareness

  • Manage risk

  • Increase customer life time value

  • Grow market share

  • See 8 more
  • Improve ROI

  • Improve efficiency

  • Acquire customers

  • Improve navigation

  • Enhance customer relationships

  • Improve consistency

  • Scale best practices

  • Improve visibility

  • See 5 more

Top Channels

Channels Used

  • user generated content

  • blogs

  • phone calls

  • website

  • e-mail

  • social media

  • chat

  • mobile

  • See 5 more
  • user generated content

  • blogs

  • phone calls

  • website

  • e-mail

  • social media

  • chat

  • mobile

  • See 5 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

{{{rsh_C_1}}}

No Data

{{{rsh_C_1}}}

Security & Privacy Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Integration Risk

medium

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Migration Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Business Setting