Overview: GoSurvey and LimeSurvey as Customer Feedback Management Category solutions.
GoSurvey and LimeSurvey serve the Customer Feedback Management category with unique strengths. GoSurvey excels in analytics and custom reporting, supported by robust 24/7 customer support. It engages large enterprises and mid-market players. LimeSurvey stands out for its communication management capabilities, with a strong focus on large enterprises in IT services. It provides comprehensive vendor support options, making it a versatile choice for diverse industries.
GoSurvey: GoSurvey is an offline survey app designed for Android, iPad, and iPhone. It is ideal for field researchers, NGOs, and businesses to collect data without internet.
LimeSurvey: LimeSurvey is a free, open-source online survey tool for quickly creating questionnaires, polls, and surveys. It is designed to be easy to use.
GoSurvey and LimeSurvey: Best Use cases based on the customer satisfaction data
Key Capabilities Supported
GoSurvey facilitates feedback collection, social media analytics, and engages through conversational surveys, aligning with users' need for comprehensive feedback channels. read more →
LimeSurvey offers communication management and feedback collection capabilities, addressing users' needs for integrating feedback into broader communication strategies. read more →
Business Goals
GoSurvey focuses on improving customer satisfaction and acquiring customers, which aligns with businesses seeking to enhance their customer service and market presence. read more →
LimeSurvey aims to improve customer satisfaction and acquire new clients, catering to companies focusing on enhancing customer experience and expanding their customer base. read more →
Core Features
GoSurvey's standout features include analytics, custom reports, and data integration, meeting the needs of large-scale operations requiring in-depth data insights. read more →
LimeSurvey highlights its custom reports and data import features that are particularly useful to IT services needing structured data management. read more →
Vendor Support
GoSurvey offers 24/7 support with phone, email, and chat options, catering to businesses needing constant support and guidance. read more →
LimeSurvey provides 24/7 support primarily through direct contact methods, reflecting the need for rapid communication and troubleshooting. read more →
Segments and Industries
GoSurvey is predominantly used by large enterprises and mid-market companies, with a strong presence in food & beverages and research sectors. read more →
LimeSurvey is widely used by large enterprises and IT services, indicating its capability to handle complex service requirements and diverse user bases. read more →
Operational Alignment
GoSurvey fits well into large-scale enterprise workflows, offering solutions that cater to extensive market operations and research tasks. read more →
LimeSurvey integrates smoothly into IT and administrative workflows, supporting operational needs for consistent feedback and data management. read more →
Applying your context and needs changes the comparison
Failure Risk Guidance?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
