Overview: Glance Guided CX and PeoplePulse as Collaboration and Productivity Category solutions.
Glance Visual Engagement Platform and PeoplePulse each offer unique strengths in the Collaboration and Productivity space. Glance focuses on customer engagement and ROI with features like custom reports and 24/7 support. PeoplePulse excels in customer feedback management and includes analytics and training. Glance appeals to a broad user base, while PeoplePulse is tailored more for mid-market and internet industries. Support types reflect their operational complexity.
Glance Guided CX: Glance provides powerful CX solutions including Cobrowsing, Screen Share, Mobile App Share, and Video. Human-to-human guidance is delivered in a digital environment.
PeoplePulse: PeoplePulse is Australian-built online survey software aiding organizations in decision-making. It offers fantastic online reporting features.
Glance Guided CX and PeoplePulse: Best Use cases based on the customer satisfaction data
Key Capabilities Supported
The Glance Visual Engagement Platform primarily supports engagement management, helping businesses with customer follow-ups and collaboration needs. read more →
PeoplePulse emphasizes customer feedback management, engaging customers in real-time, and supports measuring customer satisfaction effectively. read more →
Business Goals
With the Glance Visual Engagement Platform, businesses can enhance customer relationships and improve ROI effectively. read more →
PeoplePulse focuses on enhancing customer relationships and scaling best practices, helping users stand out in competitive landscapes. read more →
Core Features
The Glance Visual Engagement Platform offers custom reports and integrations with a strong emphasis on security and privacy. read more →
PeoplePulse offers extensive analytics and custom report features, along with training and onboarding to ensure smooth adoption. read more →
Vendor Support
Glance Visual Engagement Platform users can benefit from 24/7 support, as well as phone and email assistance. read more →
PeoplePulse provides round-the-clock support combined with extensive training and onboarding assistance. read more →
Segments and Industries
The Glance Visual Engagement Platform serves a diverse audience with undefined segments and industry applicability. read more →
PeoplePulse caters to mid-market segments, primarily in the internet industry. read more →
Operational Alignment
Glance Visual Engagement Platform is versatile for various operational workflows, utilizing mobile and content channels effectively. read more →
PeoplePulse aligns with businesses that rely heavily on customer feedback, operating across phone calls and promotions. read more →
Applying your context and needs changes the comparison
Failure Risk Guidance?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Glance Guided CX in Action: Unique Use Cases
How does Glance Guided CX facilitate Engagement Management?
How can Glance Guided CX optimize your Collaboration Workflow?
What benefits does Glance Guided CX offer for Helpdesk Management?
Why is Glance Guided CX the best choice for Contact List Management?
PeoplePulse in Action: Unique Use Cases
How can PeoplePulse enhance your Customer Feedback Management process?
How efficiently Does PeoplePulse manage your Training & Onboarding?
What Are the key features of PeoplePulse for Competitive Intelligence?
News
Latest Glance Guided CX News
Glance Cobrowse for Microsoft Dynamics 365 Contact Center now available in Microsoft AppSource - Morningstar
Glance Cobrowse for Microsoft Dynamics 365 Contact Center is now available in Microsoft AppSource. This integration enables contact center agents to visually engage with customers in real time, enhancing digital customer experience within the Dynamics 365 platform. The solution streamlines support workflows and improves customer satisfaction by allowing seamless cobrowsing directly from the Microsoft environment.
