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Compare Giva vs DeskXpand

Failure Risk Guidance Security Report ?

Failure Risk for Giva low Failure Risk for DeskXpand medium
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Comparison Summary

For Giva vs DeskXpand comparison, Our AI algorithm looked at 1320 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Giva and DeskXpand to solve their respective business needs.

Pros and cons of Giva and DeskXpand

Giva is more suited to businesses that require Helpdesk Management with Mobile and Customer Feedback Management with Mobile where as DeskXpand is focused towards Helpdesk Management and Customer Feedback Management .

logo Giva

Focus area

Giva is better than DeskXpand for

Software Failure Risk

  • low

logo DeskXpand

Focus area

Software Failure Risk

  • medium

About

Cloud Customer Service Software | Giva

Helpdesk management software is just the perfect ticketing tool

Financials

PRIVATE

PRIVATE

Business Need

Total Processes
(we found evidences for)

25

21

Total Goals
(we found evidences for)

5

5

Top Processes

Evidences indicate better relative satisfaction

helpdesk management

Read Reviews (76)

Read Reviews (78)

customer feedback management

Read Reviews (65)

Read Reviews (19)

measuring customer satisfaction

Read Reviews (58)

Read Reviews (9)

workflow management

Read Reviews (12)

Read Reviews (10)

knowledge management

Read Reviews (10)

Read Reviews (16)

sales document management

Read Reviews (7)

Read Reviews (3)

contract management

Read Reviews (6)

Read Reviews (1)

products & pricelist management

Read Reviews (6)

Read Reviews (0)

social media management

Read Reviews (4)

Read Reviews (4)

social media analytics

Read Reviews (4)

Read Reviews (4)

contact list management

Read Reviews (3)

Read Reviews (0)

competitive intelligence

Read Reviews (3)

Read Reviews (0)

engagement management

Read Reviews (3)

Read Reviews (6)

engaging and following up

Read Reviews (2)

Read Reviews (2)

rating and review management

Read Reviews (2)

Read Reviews (3)

sending & publishing communications

Read Reviews (0)

Read Reviews (2)

communication management

Read Reviews (0)

Read Reviews (3)

sending & publishing communications

Read Reviews (0)

Read Reviews (2)

touchpoint management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Improve ROI

  • Acquire customers

  • Increase sales & revenue

  • Enhance customer relationships

  • Scale best practices

  • See 2 more

  • Acquire customers

  • Enhance customer relationships

  • Build brand awareness

  • Improve visibility

  • Improve digital and social presence

  • See 2 more

Top Channels

Channels Used

  • website

  • e-mail

  • omnichannel

  • phone calls

  • offline

  • point of sale

  • See 3 more

  • website

  • e-mail

  • omnichannel

  • phone calls

  • offline

  • point of sale

  • See 3 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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No Data

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Security & Privacy Risk

low

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medium

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Integration Risk

low

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medium

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Migration Risk

low

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No Data

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting