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Compare GetApp vs PeerSpot (formerly IT Central Station)

Comparison Summary

For GetApp vs PeerSpot (formerly IT Central Station) comparison, Our AI algorithm looked at 9254 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using GetApp and PeerSpot (formerly IT Central Station) to solve their respective business needs.

Pros and cons of GetApp and PeerSpot (formerly IT Central Station)

GetApp is more suited to businesses that require Engagement Management and Helpdesk Management with Phone Calls where as PeerSpot (formerly IT Central Station) is focused towards Rating And Review Management and Social Media Management with Social Media .

logo GetApp

Focus area

GetApp is better than PeerSpot (formerly IT Central Station) for

Software Failure Risk

  • low

logo PeerSpot (formerly IT Central Station)

Focus area

Software Failure Risk

  • low

About

getapp.com - custom app recommendations for your business

Buying Intelligence for Enterprise Technology

Financials

IPO

PRIVATE

Business Need

Total Processes
(we found evidences for)

128

54

Total Goals
(we found evidences for)

16

12

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up


helpdesk management


customer feedback management

measuring customer satisfaction

measuring net promoter score



social media management

social media analytics

engaging on social media

scheduling post to social media

managing social media account


customise loyalty program

identify target customers



communication management

sending & publishing communications

tracking & monitoring communications


workflow management


knowledge management


sales call management

call transcription

meeting management


contact list management


rating and review management


sales document management

proposal & quote management

contract management


membership management


campaign management

campaign monitoring


generation of new leads


relationship management




training & onboarding


reputation management


trade show marketing



content management

content publishing

searching for content



conversion management


touchpoint management



products & pricelist management


performance management


billing and invoice management


channel management


competitive intelligence



payment management



segmentation and targeting




lifetime value management


sales review & feedback


lead qualification

lead qualification: technographic



account management





customer case management



promotion management


subscription management



pipeline management


conference call management


social media marketing



opportunity management



sales incentive management



proximity marketing


revenue cycle management


referral management



distribution management



advocacy management



courses & assessment

create learning path



discount management


personalized marketing



Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Improve brand engagement

  • Grow market share

  • Improve internal communications

  • Improve digital and social presence

  • Build brand awareness

  • Manage risk

  • Increase customer life time value

  • Enter new markets internationally or locally

  • Improve ROI

  • Improve efficiency

  • Improve stakeholder relations

  • Scale best practices

  • Establish thought leadership

  • See 13 more
  • Improve ROI

  • Acquire customers

  • Enhance customer relationships

  • Improve stakeholder relations

  • Establish thought leadership

  • Launch new products

  • Grow market share

  • Manage risk

  • Scale best practices

  • Improve efficiency

  • Improve digital and social presence

  • Enter new markets internationally or locally

  • See 9 more

Top Channels

Channels Used

  • social media

  • LinkedIn

  • mobile

  • video

  • mobile app

  • review sites

  • website

  • chat

  • phone calls

  • e-mail

  • text SMS

  • Amazon

  • offline

  • on premises

  • mass media

  • television

  • games

  • print media

  • newspaper

  • point of sale

  • See 17 more
  • social media

  • LinkedIn

  • mobile

  • video

  • mobile app

  • review sites

  • website

  • chat

  • phone calls

  • e-mail

  • text SMS

  • Amazon

  • offline

  • on premises

  • mass media

  • television

  • games

  • print media

  • newspaper

  • point of sale

  • See 17 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

low

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low

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Integration Risk

low

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low

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Migration Risk

low

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low

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Business Setting