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Compare Freshdesk Customer Success vs SuccessCOACHING

Comparison Summary

For Freshdesk Customer Success vs SuccessCOACHING comparison, Our AI algorithm looked at 1472 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Freshdesk Customer Success and SuccessCOACHING to solve their respective business needs.

Pros and cons of Freshdesk Customer Success and SuccessCOACHING

Freshdesk Customer Success is more suited to businesses that require Workflow Management and Engagement Management where as SuccessCOACHING is focused towards Engagement Management and Training & Onboarding .

logo Freshdesk Customer Success

Focus area

Freshdesk Customer Success is better than SuccessCOACHING for

Software Failure Risk

  • medium

logo SuccessCOACHING

Focus area

Software Failure Risk

  • medium

About

Customer Success Software to strengthen customer relationships

Customer Success training for CSMs to reduce churn, and drive more renewals

Age

2010

Financials

SERIES H

NA

Business Need

Total Processes
(we found evidences for)

39

40

Total Goals
(we found evidences for)

13

8

Top Processes

Evidences indicate better relative satisfaction


workflow management


engagement management

engaging and following up



training & onboarding


lifetime value management


customer feedback management

measuring net promoter score


communication management

sending & publishing communications


helpdesk management



contact list management


sales document management

contract management




social media management

social media analytics


competitive intelligence


products & pricelist management


customer case management


rating and review management


campaign management


generation of new leads


sales call management


renewal management


account management


advocacy management




relationship management


knowledge management


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Increase customer life time value

  • Increase sales & revenue

  • Manage risk

  • Scale best practices

  • Improve consistency

  • Improve efficiency

  • Improve ROI

  • Launch new products

  • Establish thought leadership

  • Enter new markets internationally or locally

  • Improve navigation

  • See 10 more
  • Enhance customer relationships

  • Scale best practices

  • Acquire customers

  • Establish thought leadership

  • Manage risk

  • Increase customer life time value

  • Launch new products

  • Grow market share

  • See 5 more

Top Channels

Channels Used

  • phone calls

  • e-mail

  • promotions

  • video

  • offline

  • events

  • trade shows

  • user generated content

  • blogs

  • chat

  • Slack

  • website

  • point of sale

  • See 10 more
  • phone calls

  • e-mail

  • promotions

  • video

  • offline

  • events

  • trade shows

  • user generated content

  • blogs

  • chat

  • Slack

  • website

  • point of sale

  • See 10 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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medium

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Migration Risk

medium

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medium

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Business Setting