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Compare FieldEdge vs ServiceChannel

Failure Risk Guidance Security Report ?

Failure Risk for FieldEdge low Failure Risk for ServiceChannel medium
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Comparison Summary

For FieldEdge vs ServiceChannel comparison, Our AI algorithm looked at 2811 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using FieldEdge and ServiceChannel to solve their respective business needs.

Pros and cons of FieldEdge and ServiceChannel

FieldEdge is more suited to businesses that require Sales Document Management and Helpdesk Management with Phone Calls where as ServiceChannel is focused towards Sales Document Management with E-Mail and Social Media Management with Website .

Both FieldEdge and ServiceChannel are Field Service Management software, peers recommend FieldEdge for helpdesk management where as ServiceChannel is more known for social media analytics and social media management .

logo FieldEdge

Focus area

FieldEdge is better than ServiceChannel for

Software Failure Risk

  • low

logo ServiceChannel

Focus area

ServiceChannel is better than FieldEdge for

Software Failure Risk

  • medium

About

FieldEdge (formerly dESCO)

Facilities Management and Service Automation for amazing customer experiences

Financials

PRIVATE

Business Need

Total Processes
(we found evidences for)

37

44

Total Goals
(we found evidences for)

7

13

Top Processes

Evidences indicate better relative satisfaction

sales document management

Read Reviews (63)

Read Reviews (46)

contract management

Read Reviews (40)

Read Reviews (1)

proposal & quote management

Read Reviews (21)

Read Reviews (45)

helpdesk management

Read Reviews (34)

Read Reviews (9)

contact list management

Read Reviews (25)

Read Reviews (4)

contacts history

Read Reviews (23)

Read Reviews (4)

training & onboarding

Read Reviews (18)

Read Reviews (20)

engagement management

Read Reviews (14)

Read Reviews (18)

engaging and following up

Read Reviews (14)

Read Reviews (18)

customer feedback management

Read Reviews (13)

Read Reviews (8)

measuring customer satisfaction

Read Reviews (2)

Read Reviews (1)

communication management

Read Reviews (12)

Read Reviews (7)

sending & publishing communications

Read Reviews (6)

Read Reviews (1)

tracking & monitoring communications

Read Reviews (5)

Read Reviews (5)

workflow management

Read Reviews (10)

Read Reviews (15)

knowledge management

Read Reviews (7)

Read Reviews (0)

competitive intelligence

Read Reviews (3)

Read Reviews (30)

sales call management

Read Reviews (3)

Read Reviews (1)

rating and review management

Read Reviews (3)

Read Reviews (1)

billing and invoice management

Read Reviews (3)

Read Reviews (13)

generation of new leads

Read Reviews (2)

Read Reviews (1)

courses & assessment

Read Reviews (2)

Read Reviews (1)

track learning progress

Read Reviews (2)

Read Reviews (0)

performance management

Read Reviews (2)

Read Reviews (3)

content management

Read Reviews (2)

Read Reviews (0)

conference call management

Read Reviews (1)

Read Reviews (7)

products & pricelist management

Read Reviews (0)

Read Reviews (8)

social media analytics

Read Reviews (0)

Read Reviews (33)

social media management

Read Reviews (0)

Read Reviews (33)

social media analytics

Read Reviews (0)

Read Reviews (33)

campaign management

Read Reviews (0)

Read Reviews (3)

business development

Read Reviews (0)

Read Reviews (2)

payment management

Read Reviews (0)

Read Reviews (2)

touchpoint management

Read Reviews (0)

Read Reviews (2)

channel management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Acquire customers

  • Enhance customer relationships

  • Increase sales & revenue

  • Enter new markets internationally or locally

  • Improve ROI

  • Improve internal communications

  • Scale best practices

  • See 4 more

  • Improve ROI

  • Scale best practices

  • Acquire customers

  • Enhance customer relationships

  • Manage risk

  • Improve efficiency

  • Increase sales & revenue

  • Improve visibility

  • Improve stakeholder relations

  • Improve consistency

  • Improve internal communications

  • Grow market share

  • Build brand awareness

  • See 10 more

Top Channels

Channels Used

  • phone calls

  • offline

  • e-mail

  • on premises

  • website

  • point of sale

  • mobile

  • user generated content

  • blogs

  • mobile app

  • events

  • trade shows

  • See 9 more

  • phone calls

  • offline

  • e-mail

  • on premises

  • website

  • point of sale

  • mobile

  • user generated content

  • blogs

  • mobile app

  • events

  • trade shows

  • See 9 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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medium

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Migration Risk

low

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting