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Compare Customerly vs Tidio live chat

Comparison Summary

For Customerly vs Tidio live chat comparison, Our AI algorithm looked at 2561 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Customerly and Tidio live chat to solve their respective business needs.

Pros and cons of Customerly and Tidio live chat

Customerly is more suited to businesses that require Customer Feedback Management with Chat and Helpdesk Management with Chat where as Tidio live chat is focused towards Helpdesk Management with Website and Engagement Management with Website .

logo Customerly

Focus area

Customerly is better than Tidio live chat for

Software Failure Risk

  • low

logo Tidio live chat

Focus area

Software Failure Risk

  • low

About

customerly.io - Live Chat Software with Knowledgebase and Marketing ...

Tidio Live Chat | Free Livechat Solution

Financials

PRIVATE

SERIES B

Business Need

Total Processes
(we found evidences for)

54

42

Total Goals
(we found evidences for)

7

9

Top Processes

Evidences indicate better relative satisfaction


customer feedback management

measuring net promoter score

measuring customer satisfaction



engagement management

engaging and following up


training & onboarding


contact list management


generation of new leads



communication management

sending & publishing communications


social media management

social media analytics


workflow management




campaign management

campaign analytics


relationship management


knowledge management




sales document management



loyalty management


content management



conversion management


referral management


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Increase sales & revenue

  • Acquire customers

  • Scale best practices

  • Enter new markets internationally or locally

  • Launch new products

  • Improve internal communications

  • See 4 more
  • Increase sales & revenue

  • Enhance customer relationships

  • Acquire customers

  • Improve internal communications

  • Build brand awareness

  • Enter new markets internationally or locally

  • Grow market share

  • Improve brand engagement

  • Improve ROI

  • See 6 more

Top Channels

Channels Used

  • chat

  • e-mail

  • website

  • offline

  • social media

  • point of sale

  • phone calls

  • Facebook

  • LinkedIn

  • promotions

  • mobile

  • user generated content

  • blogs

  • Whatsapp

  • See 11 more
  • chat

  • e-mail

  • website

  • offline

  • social media

  • point of sale

  • phone calls

  • Facebook

  • LinkedIn

  • promotions

  • mobile

  • user generated content

  • blogs

  • Whatsapp

  • See 11 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

low

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low

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Business Setting