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Compare Brilliant Directories vs Salesforce Community Cloud

Comparison Summary

For Brilliant Directories vs Salesforce Community Cloud comparison, Our AI algorithm looked at 3078 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Brilliant Directories and Salesforce Community Cloud to solve their respective business needs.

Pros and cons of Brilliant Directories and Salesforce Community Cloud

Brilliant Directories is more suited to businesses that require Business Development with Website and Training & Onboarding with Video where as Salesforce Community Cloud is focused towards Engagement Management with User Generated Content and Collaboration with Mobile .

logo Brilliant Directories

Focus area

Brilliant Directories is better than Salesforce Community Cloud for

Software Failure Risk

  • low

logo Salesforce Community Cloud

Focus area

Software Failure Risk

  • low

About

Website Directory Software, Themes & Templates

Online Community Software - Salesforce.com

Age

2009

1999

Financials

PRIVATE

IPO

Business Need

Total Processes
(we found evidences for)

62

50

Total Goals
(we found evidences for)

8

11

Top Processes

Evidences indicate better relative satisfaction


business development


training & onboarding



engagement management

engaging and following up


helpdesk management


communication management

sending & publishing communications



generation of new leads


lifetime value management


contact list management


content management

content publishing

searching for content


sales document management

contract management

proposal & quote management



campaign management


social media management

scheduling post to social media


workflow management



subscription management


conference call management


knowledge management


lead qualification

lead qualification: technographic


rating and review management



referral management



competitive intelligence



customer feedback management

measuring customer satisfaction



relationship management


community building


loyalty management


customer case management


conversion management



opportunity management





Top Goals

Goals Achieved

  • Acquire customers

  • Increase sales & revenue

  • Improve digital and social presence

  • Build brand awareness

  • Enhance customer relationships

  • Enter new markets internationally or locally

  • Scale best practices

  • Improve brand engagement

  • See 5 more
  • Acquire customers

  • Enhance customer relationships

  • Improve internal communications

  • Improve stakeholder relations

  • Scale best practices

  • Build brand awareness

  • Increase sales & revenue

  • Improve brand engagement

  • Improve efficiency

  • Enter new markets internationally or locally

  • Launch new products

  • See 8 more

Top Channels

Channels Used

  • mobile

  • website

  • blogs

  • user generated content

  • video

  • e-mail

  • phone calls

  • mobile app

  • chat

  • offline

  • on premises

  • social media

  • display advertisement

  • Twitter

  • channel partners

  • point of sale

  • See 13 more
  • mobile

  • website

  • blogs

  • user generated content

  • video

  • e-mail

  • phone calls

  • mobile app

  • chat

  • offline

  • on premises

  • social media

  • display advertisement

  • Twitter

  • channel partners

  • point of sale

  • See 13 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

low

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low

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Business Setting