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Compare Genesys Live Chat vs Haptik

Comparison Summary

For Genesys Live Chat vs Haptik comparison, Our AI algorithm looked at 3083 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Genesys Live Chat and Haptik to solve their respective business needs.

Pros and cons of Genesys Live Chat and Haptik

Genesys Live Chat is more suited to businesses that require Engagement Management with Chat and Helpdesk Management with Phone Calls where as Haptik is focused towards Engagement Management with Chat and Customer Feedback Management with Chat .

logo Genesys Live Chat

Focus area

Software Failure Risk

  • medium

logo Haptik

Focus area

Haptik is better than Genesys Live Chat for

Software Failure Risk

  • low

About

Engage and convert prospects with web messaging

Virtual Assistant Platform enhancing customer experience and ROI

Age

1990

Financials

PRIVATE

SERIES B

Business Need

Total Processes
(we found evidences for)

40

49

Total Goals
(we found evidences for)

12

18

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up


helpdesk management


communication management

sending & publishing communications

tracking & monitoring communications


contact list management


knowledge management


customer feedback management

measuring customer satisfaction

measuring net promoter score


content management



workflow management


competitive intelligence


social media management

engaging on social media

social media analytics


training & onboarding


generation of new leads


lifetime value management




products & pricelist management


lead qualification

lead qualification: technographic


rating and review management



loyalty management

identify target customers


conversion management




sales call management


promotion management





Top Goals

Goals Achieved

  • Acquire customers

  • Enhance customer relationships

  • Improve internal communications

  • Increase sales & revenue

  • Build brand awareness

  • Scale best practices

  • Enter new markets internationally or locally

  • Improve efficiency

  • Improve ROI

  • Manage risk

  • Establish thought leadership

  • Launch new products

  • See 9 more
  • Enhance customer relationships

  • Improve ROI

  • Acquire customers

  • Increase sales & revenue

  • Build brand awareness

  • Enter new markets internationally or locally

  • Grow market share

  • Improve efficiency

  • Increase average basket value

  • Improve visibility

  • Launch new products

  • Manage risk

  • Improve consistency

  • Scale best practices

  • Reduce bounce

  • Increase customer life time value

  • Improve internal communications

  • Improve stakeholder relations

  • See 15 more

Top Channels

Channels Used

  • chat

  • phone calls

  • social media

  • Whatsapp

  • website

  • e-mail

  • Instagram

  • Facebook

  • promotions

  • user generated content

  • omnichannel

  • offline

  • point of sale

  • blogs

  • games

  • mobile

  • mobile app

  • trade shows

  • See 15 more
  • chat

  • phone calls

  • social media

  • Whatsapp

  • website

  • e-mail

  • Instagram

  • Facebook

  • promotions

  • user generated content

  • omnichannel

  • offline

  • point of sale

  • blogs

  • games

  • mobile

  • mobile app

  • trade shows

  • See 15 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

medium

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low

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Integration Risk

low

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low

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Migration Risk

medium

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low

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Business Setting