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Compare AT&T Contact Center vs VoiceSage

Comparison Summary

For AT&T Contact Center vs VoiceSage comparison, Our AI algorithm looked at 1539 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using AT&T Contact Center and VoiceSage to solve their respective business needs.

Pros and cons of AT&T Contact Center and VoiceSage

AT&T Contact Center is more suited to businesses that require Engagement Management with Omnichannel and Sales Call Management with Phone Calls where as VoiceSage is focused towards Engagement Management and Communication Management with Text SMS .

logo AT&T Contact Center

Focus area

Software Failure Risk

  • medium

logo VoiceSage

Focus area

Software Failure Risk

  • low

About

Contact Center Solutions | AT&T Business

VoiceSage: Business SMS, Voice & Multichannel ...

Financials

IPO

SERIES A

Business Need

Total Processes
(we found evidences for)

31

34

Total Goals
(we found evidences for)

11

11

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up


sales call management


helpdesk management


sales document management

contract management



loyalty management

customise loyalty program


social media management

social media analytics


business development


communication management

sending & publishing communications


contact list management


lifetime value management


relationship management



competitive intelligence


customer feedback management

measuring customer satisfaction



rating and review management


campaign management


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Improve efficiency

  • Acquire customers

  • Improve digital and social presence

  • Launch new products

  • Improve brand engagement

  • Manage risk

  • Increase sales & revenue

  • Improve ROI

  • Establish thought leadership

  • Enter new markets internationally or locally

  • See 8 more
  • Acquire customers

  • Increase sales & revenue

  • Improve ROI

  • Enhance customer relationships

  • Improve internal communications

  • Launch new products

  • Improve brand engagement

  • Build brand awareness

  • Scale best practices

  • Grow market share

  • Increase customer life time value

  • See 8 more

Top Channels

Channels Used

  • text SMS

  • phone calls

  • website

  • mobile

  • user generated content

  • blogs

  • promotions

  • e-mail

  • omnichannel

  • chat

  • Whatsapp

  • mass media

  • radio

  • display advertisement

  • See 11 more
  • text SMS

  • phone calls

  • website

  • mobile

  • user generated content

  • blogs

  • promotions

  • e-mail

  • omnichannel

  • chat

  • Whatsapp

  • mass media

  • radio

  • display advertisement

  • See 11 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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low

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Integration Risk

low

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low

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Migration Risk

medium

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medium

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Business Setting