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Compare Answerbase vs SmartSupport

Comparison Summary

For Answerbase vs SmartSupport comparison, Our AI algorithm looked at 1064 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Answerbase and SmartSupport to solve their respective business needs.

Pros and cons of Answerbase and SmartSupport

Answerbase is more suited to businesses that require Engagement Management with Website and Knowledge Management with Website where as SmartSupport is focused towards Knowledge Management with User Generated Content and Helpdesk Management with Phone Calls .

logo Answerbase

Focus area

Software Failure Risk

  • low

logo SmartSupport

Focus area

Software Failure Risk

  • low

About

Answerbase: Q&A Community and Support Software

Knowledge Base Software | Safeharbor Knowledge Solutions

Financials

PRIVATE

PRIVATE

Business Need

Total Processes
(we found evidences for)

26

28

Total Goals
(we found evidences for)

7

8

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up


knowledge management


helpdesk management




loyalty management





lifetime value management


generation of new leads



communication management

sending & publishing communications


social media analytics


social media management

social media analytics


workflow management


measuring customer satisfaction


customer feedback management

measuring customer satisfaction


contact list management


Top Goals

Goals Achieved

  • Acquire customers

  • Increase sales & revenue

  • Increase customer life time value

  • Enhance customer relationships

  • Establish thought leadership

  • Improve digital and social presence

  • Enter new markets internationally or locally

  • See 4 more
  • Improve ROI

  • Improve efficiency

  • Acquire customers

  • Improve navigation

  • Enhance customer relationships

  • Improve consistency

  • Scale best practices

  • Improve visibility

  • See 5 more

Top Channels

Channels Used

  • user generated content

  • blogs

  • phone calls

  • website

  • e-mail

  • social media

  • chat

  • mobile

  • See 5 more
  • user generated content

  • blogs

  • phone calls

  • website

  • e-mail

  • social media

  • chat

  • mobile

  • See 5 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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No Data

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Security & Privacy Risk

low

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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medium

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Business Setting