Latest Product Updates and Feature Enhancements in Conversational Marketing
Zoho Office Integrator 2025: An overview of the features we added throughout the year
Zoho's Office Integrator 2025 introduced PDF editing capabilities, enhanced Zoho Writer, Sheet, and Show with new features like password protection and regex functions, and added role-based permissio...ns and flexible payment options. For 2026, Zoho plans to offer personalized forms, dynamic spreadsheets, and integration with Google Cloud and Microsoft Azure.
Zoho's comprehensive e-signature solution now approved by the Israel Tax Authority
Zoho Sign, Zoho's digital signature solution, has been officially approved by the Israel Tax Authority for remote signing. This approval, valid until August 31, 2026, ensures compliance with security... and regulatory standards, allowing tax professionals in Israel to use Zoho Sign for document signing. The solution integrates with Zoho's apps and external platforms, enhancing operational efficiency for financial service providers.
New in Zoho Sheet: Multi-select picklist, web forms, workflows and more
Zoho Sheet introduces new features to enhance data entry and collaboration. Updates include multi-select picklists, web forms for data collection, and workflows for streamlined collaboration. Users c...an now mark spreadsheets as final to prevent changes and receive email notifications for edits. The platform also increases its capacity, supporting up to 10 million cells per spreadsheet.
Announcing SAP Business One integrations in Zoho Flow
Zoho has announced the integration of SAP Business One with Zoho Flow, enabling businesses to automate workflows and connect SAP B1 with other applications. This integration allows users to streamlin...e operations, such as sales order automation and customer onboarding, while maintaining ERP-grade security through Zoho Flow's On-Prem Agent. The integration is available for Zoho Flow Professional plan users and those using Zoho Flow via Zoho One or Zoho Creator 6.
Introducing ZeptoMail's one-click migration for Postmark and SendGrid users
Zoho introduces a one-click migration feature for ZeptoMail, enabling seamless transitions for Postmark and SendGrid users. This feature allows users to migrate domains, email templates, suppression ...lists, and webhooks without manual intervention, ensuring a smooth transition of transactional email data. The process involves a few simple steps and provides a retry option for any migration failures.
Introducing Contractor Payroll for Indian businesses
Zoho has introduced Contractor Payroll for Indian businesses within its Zoho Payroll platform. This new feature allows companies to manage contractors alongside full-time employees, offering seamless... onboarding, compliance automation, and flexible payment options. It integrates with Zoho Books, Zoho People, and Zoho Expense, ensuring unified payroll processing. Available at no extra cost from the Standard Plan, it aims to simplify payroll management for diverse, modern teams.
Zoho Announces Zoho Spend and Zoho Billing Enterprise Edition, Offering Large Businesses Greater Control and Flexibility Over Billing Operations and Company Spend as They Scale - Morningstar
Zoho launched Zoho Spend and Zoho Billing Enterprise Edition, enhancing its Finance and Operations Platform for large businesses. Zoho Spend offers comprehensive spend management, including payroll a...nd AP automation, while Zoho Billing supports complex billing strategies and revenue recognition. Both solutions integrate AI for automation and insights, improving financial decision-making and operational efficiency.
Zoho launches billing and unified spend platform for large enterprises
Zoho has launched Zoho Billing Enterprise Edition and Zoho Spend, expanding its finance product portfolio. The new platforms cater to large enterprises, offering advanced billing and unified spend ma...nagement solutions. Zoho Billing supports various pricing models and regional tax regulations, while Zoho Spend integrates payroll and automates procurement processes to enhance financial visibility and governance.
Zoho Payroll is now available in Canada
Zoho Payroll has expanded its availability to Canada, offering businesses automated payroll processing with compliance to federal and provincial laws. The software supports multiple pay frequencies, ...employee management, and integrates with Zoho Books and Zoho Expense for seamless operations. Features include a self-service portal for employees and compliance with Canadian tax regulations.
Zoho POS is now available for the Kingdom of Saudi Arabia
Zoho has launched its Zoho POS solution in Saudi Arabia, featuring VAT compliance and a fully localized Arabic interface. This cloud-based point-of-sale system helps retailers manage inventory, billi...ng, and customer interactions. It supports multiple languages, integrates with Zoho Books and other platforms, and offers features like loyalty management and dynamic pricing. The service is available for SAR 39 per month.
ManageEngine boosts CloudSpend with multi - portal tools for cost control
ManageEngine has enhanced its CloudSpend platform with a new multi-portal architecture, targeting managed service providers and multi-tenant enterprises. This update introduces features for dedicated... client environments, AI-driven cost-saving recommendations, and automated billing, aimed at improving cloud cost management and compliance. The platform supports major cloud providers and offers a flexible pricing model.
Zoho delivers Zoho One, a newly unified platform greater than the sum ...
Zoho has launched a new version of Zoho One, integrating over 50 applications into a unified platform. This update enhances user experience with a single dashboard for approvals, a new Action Panel, ...and improved dashboards. The platform also introduces Vani for team collaboration and Zia Hubs for AI-driven insights. These changes aim to streamline workflows and improve productivity.
ZoomInfo Unveils AI Builder Catalog For Hiring Efficiency - Nasdaq
ZoomInfo Technologies Inc. has launched the AI Builder Catalog to improve hiring efficiency by enabling recruiters to create comprehensive talent profiles. This tool helps identify top AI talent thro...ugh verified sources and provides a unified view of candidates' work, aiding in unbiased hiring decisions.
Arattai Set for Major Security Boost as Zoho's Sridhar Vembu Confirms ...
Zoho's messaging platform, Arattai, is set to enhance user privacy with a mandatory end-to-end encryption upgrade. Announced by Zoho's co-founder Sridhar Vembu, the update includes a redesigned archi...tecture and improved performance. Initially, the encryption will cover one-to-one conversations, with group chats to follow. The rollout, currently in final testing, aims to strengthen Arattai's position as a secure communication tool.
Freshworks Inc. Introduces Enhanced AI Capabilities in Freshservice for Streamlined IT Management and Improved Employee Experience - Quiver Quantitative
Freshworks Inc. has enhanced its AI-powered IT management platform, Freshservice, with new AI capabilities to improve issue resolution and employee experience. Key features include upgraded Freddy AI... Agents for self-service, proactive integrations for early issue detection, and AI-powered Intelligent Routing for efficient ticket management. Freshservice was recognized as a Strong Performer in The Forrester WaveTM report, highlighting its effectiveness in enterprise service management.
Quiq Advances Contact Center Quality Management with New Agentic AI Analyst
Quiq has launched the Conversation Analyst, an agentic AI solution designed to enhance contact center quality management. This tool analyzes conversations across various platforms, providing real-tim...e insights to improve customer experiences and operational efficiency. It allows organizations to address issues proactively and personalize interactions, thereby boosting customer satisfaction and competitive advantage. The solution is already in use by companies like Spirit Airlines.
TrueDialog Expands HubSpot Capabilities with Enterprise-Ready SMS Messaging Solution
TrueDialog has launched a new SMS integration for HubSpot, enhancing its capabilities with enterprise-grade SMS messaging. This integration allows HubSpot users to send one-to-one and mass SMS messag...es directly within their environment, leveraging features like automatic opt-out handling and high-volume bulk sends. It aims to increase customer engagement with SMS open rates above 95% and response rates up to 45%.
Zoho Notebook Adds Notebook AI, Brings Zia to Note-Taking
Zoho has introduced Notebook AI and integrated its AI assistant, Zia, into Zoho Notebook, enhancing note-taking capabilities with AI-driven features.
Zoho Adds Advanced AI Capabilities to Low-Code Development Platform
Zoho has introduced advanced AI capabilities to its low-code development platform, Zoho Creator, enhancing app creation with 10 new features. These include the AI assistant CoCreator, which uses voic...e and text prompts for app building, and AI-driven component and code generation. The updates aim to speed up app development and democratize access without extra costs, leveraging Zoho's AI assistant, Zia.
Qualified Introduces Agentic Nurture, Powered by Piper, the AI SDR ...
Qualified has launched Agentic Nurture, powered by Piper, an AI SDR agent, to enhance lead conversion. This new feature offers multi-stage capabilities, allowing Piper to manage all marketing funnel ...stages and engage top-of-funnel prospects with personalized content. The solution aims to replace traditional marketing automation platforms with scalable, real-time automation. Agentic Nurture will be generally available in January 2026.
Qualified Introduces Piper for Gong to Maximize Pipeline Generation
Qualified has introduced Piper for Gong, an AI SDR agent integration designed to enhance pipeline generation for joint Qualified and Gong customers. This integration allows Piper to engage buyers imm...ediately upon their arrival from a Gong Engage email, facilitating real-time conversations and booking meetings. Currently in early access, Piper for Gong will be included in all Agentic Marketing Platform plans later this year.
Nook welcomes Inderjit Brar to lead core system integrations in HubSpot - CUInsight
TrueDialog has launched a new SMS integration for HubSpot, enhancing its capabilities with enterprise-grade texting solutions. This integration allows HubSpot users to send SMS messages directly from... the platform, offering features like automated workflows and personalized messaging. The integration aims to improve customer engagement with high open and response rates, supporting marketing, sales, and service functions.
Intelligent agreement management with Zoho Sign's AI features
Zoho Sign has integrated with OpenAI's ChatGPT to enhance contract management. This AI-powered assistant helps users identify obligations, spot missing clauses, and detect potential risks in agreemen...ts. It also extracts metadata, provides document queries, and simplifies legal jargon, making contract handling more efficient and secure.
Introducing learning paths in Zoho Learn
Zoho has introduced "learning paths" in Zoho Learn, enhancing its LMS with structured training programs. This feature allows users to create curated course sequences for goals like onboarding and com...pliance training. It supports unlimited courses per path, mandatory course settings, and automated reminders, fostering efficient and goal-driven learning.
MarketDesign Launches Optimization Engine for HubSpot Users - MarTech Cube
MarketDesign Consulting Inc. has launched the Optimization Engine for HubSpot Users, a service designed to enhance the value of HubSpot investments. It offers strategic guidance, platform cleanup, an...d execution to optimize HubSpot's CRM capabilities. The service includes comprehensive audits and tailored support, ensuring HubSpot aligns with business objectives and delivers measurable results.
Simplify salary disbursals in Zoho Payroll with Payouts by Zoho Payments
Zoho Payments introduces Payouts, a feature enabling direct salary disbursements from Zoho Payroll without external banking portals. This integration simplifies payroll processes, enhances security w...ith OTPs, and offers real-time tracking and reporting. Users can request early access to streamline salary payments efficiently.
Zoho Launches Vani, a Visual Collaboration Platform for Teams
Zoho has launched Vani, a visual collaboration platform designed for small businesses to streamline project management, brainstorming, and communication. Vani offers an "infinite canvas" for seamless... collaboration, integrating AI features and video meetings. It supports various business needs with templates and kits, and is priced affordably with a free plan and a $5 per user Team plan.
Qualified Introduces Piper, the #1 AI SDR Agent for Demandbase - Business Wire
Qualified has unveiled Piper, the first full-funnel AI SDR superagent, enhancing its capabilities to autonomously engage and convert buyers through multi-modal, face-to-face experiences. Piper's new ...features include real-time text, voice, and video interactions, and full-funnel management, making it a game changer for over 500 brands. PiperX will be available as a premium addition in Fall 2025.
Catsy PIM Launches Native HubSpot Integration - EIN News
Catsy has launched a native integration with HubSpot, enhancing CRM workflows for industrial sales teams by providing real-time product intelligence. This integration offers enriched product data, sm...art recommendations, and proactive account management, significantly improving quote accuracy and cross-sell revenue. Early adopters report a 40% increase in quote-to-order conversion rates and a 45% rise in cross-sell revenue.
App Spotlight: Storm AI Landing Pages for Zoho CRM
App Spotlight's Storm AI Landing Pages extension for Zoho CRM allows users to create SEO-optimized landing pages from natural language prompts without coding. This integration streamlines lead manage...ment by syncing form submissions directly to Zoho CRM, enhancing marketing efficiency and lead conversion rates.
Stitch Fix Offers Customers AI-Powered 'Vision' of Outfits | PYMNTS.com
Stitch Fix has launched "Stitch Fix Vision," an AI-powered tool that provides customers with personalized outfit recommendations and visualizations. This tool uses proprietary algorithms and customer... data to offer imagery of users styled in various outfits and settings. It is part of Stitch Fix's broader AI innovation strategy, including the recent AI Style Assistant.
Zoho Arattai: A Powerful Indian Alternative to WhatsApp wit
Zoho Arattai, launched by Zoho Corporation, is emerging as a strong alternative to WhatsApp with its focus on privacy, localization, and business functionalities. Key features include data privacy wi...th Indian servers, seamless integration with Zoho's business tools, built-in payment support, enhanced group chat capabilities, and advanced security measures. Arattai is designed to cater to small and medium businesses, offering customizable business profiles and client management tools.
Introducing Vani by Zoho: The intelligent visual collaboration platform
Zoho has launched Vani, an intelligent visual collaboration platform designed to enhance team collaboration through visualization. Vani offers features like an infinite whiteboard, mind maps, and bui...lt-in video meetings to help teams visualize, collaborate, and execute ideas effectively. It aims to reduce cognitive overload and improve decision-making by turning complex discussions into clear visuals.
Zoovu Launches Enhanced AI Shopping Assistant
Zoovu has launched Zoe, an enhanced AI shopping assistant, to improve ecommerce sales. Zoe integrates into the shopping journey, offering conversational product expertise that boosts buyer confidence... and conversion rates. Successfully deployed by brands like Microsoft, Zoe provides accurate, personalized guidance using Zoovu's AI-ready data approach. Microsoft reported a 25% increase in add-to-cart rates with Zoe.
Arattais Meteoric Rise: Zohos Wall Street-Free Approach Fuels Privacy-First Messaging App
Zoho's Arattai, a privacy-focused messaging app, has rapidly gained popularity in India, with daily sign-ups soaring from 3,000 to 350,000. Launched in 2021, Arattai emphasizes privacy and security, ...offering features like end-to-end encryption. Zoho's founder, Sridhar Vembu, credits the company's Wall Street-free approach for enabling long-term R&D projects like Arattai, which might not thrive under public company pressures.
YU-GI-OH! TCG Announces New Genesys Format
Konami has introduced a new format for the Yu-Gi-Oh! Trading Card Game called Genesys. This format excludes Pendulum and Link Monsters and uses a point system for deck construction, with a standard c...ap of 100 points. Konami plans to support Genesys at upcoming events and potentially expand it to Master Duel. This format aims to simplify gameplay for new players and offer fresh opportunities for casual duelists.
Amplify AI PR Planning Platform | PR Newswire - PR Newswire Canada
Amplify AI PR Planning Platform | PR Newswire - PR Newswire Canada
Gartner's 2025 Magic Quadrant for Contact Center as a Service (CCaaS) Report Released Again, NiCE and Genesys Lead the Way
Gartner released its 2025 Magic Quadrant for Contact Center as a Service (CCaaS), highlighting NiCE and Genesys as leaders. The report evaluates vendors based on platform depth, global implementation..., and customer feedback. AWS, Five9, and Talkdesk also feature as leaders, with notable mentions of their AI capabilities and market adaptability. Content Guru emerged as a challenger, showcasing significant market influence.
Qualified Unveils PiperX, the Worlds First AI SDR Superagent
Qualified has launched PiperX, an advanced AI SDR superagent designed to manage the entire marketing funnel autonomously. PiperX introduces multi-stage management, multi-agent infrastructure, and mul...ti-modal interactions, enabling real-time, personalized buyer engagement across channels. This innovation aims to enhance pipeline generation by replacing outdated marketing systems. PiperX will be available to Qualified customers in fall 2025.
Zoho unveils AI-Powered next-gen scanning solution Zoho Scanner
Zoho has launched an advanced version of Zoho Scanner, an AI-powered application that enhances document management with features like automatic edge detection, image quality enhancement, and OCR with... multi-language support. It includes AI-based auto-tagging, translation in 22+ languages, and cross-platform sync, integrating with Zoho's ecosystem for a seamless user experience.
Zoho Commerce Rolls Out New Features to Power Small Business Growth
Zoho Commerce has introduced new features aimed at enhancing small business ecommerce operations. These updates include loyalty points, cart recovery, omnichannel selling, and digital downloads, desi...gned to streamline sales and reduce operational burdens. The platform's integration with Zoho Books ensures seamless accounting, while built-in SEO tools help businesses improve visibility without extra costs. These enhancements aim to provide enterprise-level capabilities to small businesses.
Zoho Contracts Brings AI and CRM Integration to Simplify Small Business ...
Zoho Contracts has introduced AI and CRM integration to streamline contract management for small businesses. The platform now includes AI assistance using ChatGPT for contract insights and risk asses...sment, alongside deeper integration with Zoho CRM for seamless contract generation. These updates aim to reduce legal complexities and improve efficiency, offering features like pre-approved templates and multi-region support.
Genesys Launches AI Agents with Greater Autonomy to Drive Enterprise-Wide Customer Experience Orchestration
Genesys has launched advanced AI agents for its Genesys Cloud platform, enhancing capabilities like Copilot and Virtual Agents with features such as Agent2Agent Collaboration and Model Context Protoc...ol. These updates aim to improve customer experience orchestration by providing greater autonomy and contextual awareness. The enhancements are expected to be fully available by the fourth quarter of Genesys's fiscal year.
Zoho launches AI-powered scanner app with enhanced features
Zoho has launched Zoho Scanner 2.0, an AI-powered scanning app offering features like automatic edge detection, image enhancement, and text extraction. It supports 22 languages, including Hindi and T...amil, and allows cross-platform document management. The app aims to enhance document management for businesses and individuals with AI-based auto-tagging and categorization.
Zoho Scanner app gets AI-powered auto-tagging, translation features
Zoho has updated its Scanner app with AI-powered auto-tagging, categorization, and translation features for over 22 languages. These enhancements improve document management by automatically organizi...ng files and enabling seamless syncing across devices, enhancing productivity and accessibility.
Genesys Unites the Enterprise with Connected CX Workflows for Agentic Orchestration
Genesys announced innovations in Genesys Cloud, introducing Work Automation and Genesys Cloud Associate to enhance customer experience workflows. These tools enable AI-driven orchestration across dep...artments, improving operational efficiency and customer interactions. The new features will be available in Q4 of the fiscal year 2025.
HubSpot Launches Loop Marketing to Empower Marketers in AI Era
HubSpot has launched Loop Marketing, a new approach designed to help businesses adapt to the AI-driven market landscape. This method includes four stagesExpress, Tailor, Amplify, and Evolvethat lever...age AI and human collaboration to enhance marketing strategies. Loop Marketing aims to provide small businesses with a competitive edge by enabling faster campaign launches, personalized experiences, and reduced acquisition costs.
Zoho Commerce adds WhatsApp Sales, B2B Tools, and Cart Recovery
Zoho Commerce has introduced new features, including WhatsApp Sales, B2B tools, and cart recovery, to enhance its e-commerce platform. These updates aim to streamline operations for small businesses ...by integrating digital and physical sales, improving social selling, and enhancing cart-abandonment tracking. The platform now offers seamless integration with Zoho's finance tools, supporting faster setups and reducing errors in order management.
HubSpot launches Loop Marketing to tackle AI-driven 'zero-click' search ...
HubSpot has launched Loop Marketing, a new framework to help businesses adapt to AI-driven 'zero-click' searches. This approach, unveiled at INBOUND 2025, includes four stagesExpress, Tailor, Amplify..., and Evolvedesigned to enhance customer engagement and conversion rates. HubSpot also introduced over 200 AI-powered product updates to support marketing, sales, and service teams, emphasizing AI's role in improving business outcomes.
Zoho Contracts Adds AI and CRM Links to Speed Small-Biz Deals
Zoho enhances its contract lifecycle management platform, Zoho Contracts, with AI and CRM integrations to streamline small business operations. The updates include an AI assistant for drafting and ri...sk assessment, deeper integration with Zoho CRM for seamless contract generation, and expanded e-signature capabilities via Zoho Sign. These features aim to reduce errors, speed up contract cycles, and improve visibility, benefiting small businesses by consolidating contract management processes.
Qualified Launches Piper AI SDR Superagent for HubSpot Marketing Hub
Qualified has launched Piper, an AI SDR superagent, for HubSpot Marketing Hub. Piper automates lead conversion, enhancing efficiency and scalability for HubSpot users. It autonomously engages leads, ...schedules meetings, and personalizes interactions, maximizing marketing investments. Piper is available on Qualifieds Agentic Marketing Platform plans.
Zoho Adds New AI Tools to Bigin by Zoho CRM and Zoho Contracts
Zoho has introduced AI-powered updates to its Bigin by Zoho CRM and Zoho Contracts, enhancing capabilities for small and medium businesses. Bigin now includes features like Shopify integration, socia...l media lead capture, and AI-assisted tools for mobile apps. Zoho Contracts adds AI-driven contract management tools, improving compliance and efficiency. These updates aim to boost SMB productivity and growth.
HubSpot Introduces the Loop: A New Playbook for Growth in the AI Era
HubSpot has introduced "The Loop," a new marketing playbook designed for the AI era. This approach adapts traditional inbound marketing to meet customers across various platforms using AI for persona...lized messaging. The Loop includes stages like Express, Tailor, Amplify, and Evolve, leveraging AI tools such as Breeze Assistant and HubSpot Connectors to optimize marketing strategies and improve customer engagement.
HubSpot Launches Data Hub, AI Agents in 200+ Product Updates | HUBS ...
HubSpot introduced over 200 product updates at INBOUND 2025, including the new Data Hub, Breeze Agents, and AI-powered CPQ in Commerce Hub. These updates aim to enhance hybrid human-AI teams by integ...rating structured and unstructured data, improving CRM capabilities, and embedding AI across marketing, sales, and service workflows. The new tools are designed to streamline data management, personalize customer interactions, and accelerate business growth.
HubSpot Bets Big That Hybrid AI-Human Teams Are The Future
HubSpot announced over 200 product updates at its INBOUND 2025 event, emphasizing a hybrid AI-human team model. The company introduced the "Loop" strategy, transforming traditional marketing funnels ...into iterative AI-centric processes. New features include the Data Hub, Breeze Agents, and Breeze Marketplace, aiming to integrate AI deeply into daily workflows, enhancing decision-making and efficiency. HubSpot positions itself distinctively against competitors by embedding AI as a core component rather than an add-on.
Strategic Partnerships and Integrations in Conversational Marketing
TGI Solar Power Group Inc. and Genesys Info X Announce Strategic ...
TGI Solar Power Group Inc. and Genesys Info X have formed a strategic partnership to launch FUSED88.com, an AI and ASI-driven management platform. Genesys Info X will handle technical development, wh...ile TGI Solar leads business operations. The platform offers comprehensive enterprise features and is currently in beta testing.
Deloitte India and Zoho forge a strategic alliance to drive digital transformation
Deloitte India and Zoho have formed a strategic alliance to enhance digital transformation for mid-market and enterprise firms in India. This collaboration will leverage Zoho's cloud-based solutions ...and Deloitte's industry expertise to deliver tailored, high-impact solutions across sectors like healthcare, NBFCs, and eCommerce. The alliance aims to streamline operations, boost productivity, and drive growth through joint go-to-market strategies and industry-specific solutions.
Ascend Technologies Joins HubSpot's Partner Ecosystem to Advance CRM, Automation ...
Ascend Technologies has joined HubSpot's Solutions Partner Program, enhancing its CRM, automation, and AI-driven strategies. This partnership allows Ascend to offer HubSpot's customer platform, inclu...ding marketing, sales, and service tools, to its clients, aiming to improve customer engagement and growth. Ascend, with its extensive CRM expertise, will leverage HubSpot's platform to help clients align technology with their business strategies.
MapmyIndia, Zoho Integrate Mapping Intelligence Into Zoho CRM - ciol.com
Zoho and MapmyIndia have integrated mapping intelligence into Zoho CRM. This collaboration enhances Zoho CRM's capabilities by incorporating advanced mapping features, allowing users to visualize and... analyze geographic data within the CRM platform.
MapmyIndia announces partnership with Zoho CRM - Capital Market
MapmyIndia has partnered with Zoho CRM to enhance its customer relationship management capabilities. This collaboration aims to integrate MapmyIndia's mapping solutions with Zoho's CRM platform, offe...ring improved location-based services for businesses.
MapmyIndia and Zoho integrate location intelligence tools into Zoho CRM
Zoho and MapmyIndia have integrated MapmyIndia's location-based tools into Zoho CRM. This collaboration allows Zoho CRM users to access features like Address Capture and Nearby Lead Finder within the... CRM, enhancing sales operations with location intelligence. The integration aims to support Indian businesses by combining business and spatial intelligence, and is now available to Zoho CRM users across India.
Mercedes - Benz India and Zoho launches SKYLine, bespoke and decentralized Dealer Management System, redefining customer experience by offering a state - of - art seamless and integrated customer journey
Mercedes-Benz India and Zoho have launched SKYLine, a bespoke Dealer Management System built on Zoho CRM, designed to enhance customer experience through a decentralized architecture. This system int...egrates real-time analytics, automation, and AI-driven insights, offering a seamless customer journey across Mercedes-Benz's dealership network in India. The collaboration highlights Zoho's technological prowess and commitment to innovative solutions.
Zoho Corporation to Leverage NVIDIA NeMo to Build LLMs
Zoho Corporation is leveraging NVIDIA's AI platform, including NeMo, to develop and deploy large language models (LLMs) for its SaaS applications. This collaboration aims to enhance AI capabilities f...or Zoho's 700,000+ customers, focusing on business-specific use cases and privacy compliance. Zoho's investment in NVIDIA's technology has resulted in significant improvements in throughput and latency.
HubSpot Partners Meticulosity and Scitecs Launch Meticulosity Global to Expand ... - EIN Presswire
HubSpot partners Meticulosity and Scitecs have launched Meticulosity Global, a new entity aimed at expanding HubSpot's impact across EMEA and APAC regions. This collaboration enhances their ability t...o serve enterprise clients with cross-regional teams, combining local expertise with global reach. The venture supports HubSpot's upmarket expansion and strengthens its position as a leading global CRM platform.
ZoomInfo and Markaaz Partner to Redefine Global Business Growth and Risk Management ...
ZoomInfo and Markaaz have formed a strategic partnership to launch an AI-powered platform that integrates sales intelligence with credit and risk data. This collaboration aims to streamline business ...growth and risk management by providing a unified data solution that enhances customer onboarding and compliance processes. The platform will be available in January 2026, offering enterprises a comprehensive view of business relationships.
Manychat Launches First-Ever Follow to DM Feature, Turning Every New Instagram ...
Manychat is rolling out Follow to DM, a Meta-approved automation that sends a direct message the instant someone follows your Instagram account. After a flood of demand from creators and businesses, ...Manychat introduced the feature to solve one of social media's biggest conversion black holes: the dead-end follow
Zoho and Axis Bank: Bringing connected banking to modern businesses
Zoho and Axis Bank have launched a connected banking solution, integrating Axis Bank accounts with Zoho Finance apps like Books, Inventory, Expense, and Payroll. This integration streamlines financia...l management by automating data flow, enabling direct vendor payments, simplifying reconciliation, and ensuring timely payroll processing. The service is initially available in Zoho Books, with plans to expand to other Zoho apps.
SeedLegals Chooses K3C to lead their Startup Marketplace alongside HubSpot - Yahoo Finance
SeedLegals has partnered with K3C to enhance its Startup Marketplace, alongside HubSpot. K3C, a Go To Market software provider, joins as the first sales and CRM services partner. This collaboration a...ims to provide startups with advanced sales strategies and CRM solutions, leveraging K3C's LeanGTM platform and HubSpot's CRM capabilities to support growth in the European startup ecosystem.
Dell-Nvidia platform helps Zoho in 'accelerating' AI solutions delivery
Zoho is leveraging the Dell AI Factory with Nvidia to enhance its AI capabilities, focusing on multimodal LLMs and agentic AI tools. This collaboration ensures compliance with India's data sovereignt...y rules and provides Zoho with a secure, scalable AI infrastructure. The Dell AI Factory expedites the development and deployment of advanced AI models, supporting Zoho's proprietary solutions like the Zia large language model.
TRooInbound Is Now Officially a HubSpot Platinum Solutions Partner
TRooInbound has advanced to a HubSpot Platinum Solutions Partner, marking one of India's fastest transitions from Gold to Platinum in HubSpot's partner ecosystem. This achievement underscores TRooInb...ound's commitment to helping businesses adopt HubSpot through modern Revenue Operations and CRM strategies. The agency offers a range of services, including CRM setup, AI-driven RevOps, and personalized content solutions.
ServiceNow and Genesys announce strategic partnership to elevate customer and employee experiences ChannelBuzz.ca
Genesys and ServiceNow have expanded their strategic partnership to enhance customer and employee experiences through AI-powered solutions. The collaboration introduces Agent2Agent orchestration, ena...bling AI agents to autonomously manage tasks across platforms. This partnership integrates Genesys Cloud AI with ServiceNow's AI Platform, offering synchronized workflows and intelligent routing. The unified service model aims to simplify AI adoption and improve operational efficiency, with new capabilities expected by early 2026.
Cuuma and Giosg Collaborate to Enhance Customer Service Solutions
Giosg and Cuuma have partnered to integrate Giosg's AI-powered customer engagement technology with Cuuma's omnichannel service platform. This collaboration aims to enhance digital customer experience...s by providing intelligent, real-time interactions and seamless service across various industries. The partnership enables efficient customer service by combining technologies, as demonstrated in a project with Scandinavian Outdoor.
Genesys Expands Partnership with ServiceNow at Xperience 2025
Genesys Expands Partnership with ServiceNow at Xperience 2025
Qualified Introduces Piper for HubSpot: The #1 AI SDR Superagent for HubSpot Marketing Hub
Qualified has introduced Piper for HubSpot, an AI SDR agent integrated with HubSpot Marketing Hub. This tool allows HubSpot users to automate lead conversion, enhancing marketing efficiency and maxim...izing their HubSpot investment. Piper autonomously engages leads across various channels, offering real-time conversations and personalized interactions to boost pipeline and revenue growth.
Mergers, Acquisitions, and Business Moves in Conversational Marketing
Freshworks (NASDAQ: FRSH) to acquire FireHydrant, unifying AI-native ServiceOps - Stock Titan
Freshworks has signed a definitive agreement to acquire FireHydrant, an AI-powered incident management platform. This acquisition aims to integrate FireHydrant's IT Operations Management with Freshse...rvice's IT Service Management, creating an AI-native ServiceOps solution. The unified platform is designed to enhance incident response and IT resilience. The acquisition is expected to close in Freshworks' first fiscal quarter of 2026.
Clari and Salesloft Complete Merger and Appoint Steve Cox as CEO to ...
Clari and Salesloft have merged to form a new entity focused on building a Predictive Revenue System. This merger aims to unify data and AI workflows to enhance revenue predictability. Steve Cox has ...been appointed CEO to lead this initiative, which includes doubling R&D investment to drive AI innovation. The merger promises comprehensive revenue orchestration and AI-driven growth for global customers.
Bird boosts its stake to 5.39% as CM.com rejects 165.8M 'unsolicited ...
Bird increased its stake in CM.com to 5.39% after offering 5.16 per share in an all-cash bid, valuing CM.com at 165.8M. CM.com's board rejected the bid, citing insufficient long-term value. Despite t...he rejection, Bird continues to hold a significant share, reflecting its interest in CM.com's technology platform.
Verint Systems Getting Taken Private, As AI-Driven CX Automation Proves Valuable
Calabrio, a Thoma Bravo portfolio company, will acquire Verint Systems Inc. for $2 billion in an all-cash transaction. The deal, approved by Verint's board, offers shareholders $20.50 per share, an 1...8% premium. Verint will become a wholly owned subsidiary of Calabrio, enhancing its position in the CX Automation market. The merger is expected to close by the end of Verint's fiscal year, subject to customary conditions and shareholder approval.
Triller Parent Acquires Fite And Amplify.ai, Installs Mahi De Silva As New CEO - IMDb
TrillerNet has acquired Amplify.ai, a customer engagement platform, as part of its acquisition strategy. Amplify.ai's co-founder and CEO, Mahi de Silva, will become the new CEO of TrillerNet, succeed...ing Mike Lu, who will focus on investor relations. This acquisition is part of TrillerNet's $250 million investment in expanding its capabilities.
HubSpot Acquires Dashworks to Supercharge AI-Driven Workplace Search
HubSpot has acquired Dashworks to enhance its AI-driven workplace search capabilities, integrating Dashworks' technology into HubSpot's Breeze product line. This acquisition aims to streamline inform...ation retrieval for small businesses, allowing faster access to data across various applications. The Dashworks team will join HubSpots AI product group, enhancing search and contextual gathering capabilities.
Funding News and Financial Performance in Conversational Marketing
Freshworks to Announce Fourth Quarter and Full Year 2025 Financial Results on February 10, 2026 - Yahoo Finance
Freshworks Inc. will announce its financial results for Q4 and full year 2025 on February 10, 2026. A live webcast will follow the announcement to discuss the results and business highlights.
Freshworks reports 15% rise in revenue, losses down 81% for Q3
Freshworks reported a 15% increase in revenue to $215.1 million for Q3, with losses reduced by 81% to $7.5 million. The company also announced that its Freshservice for Business Teams is now availabl...e as a standalone product, which has doubled its ARR to over $35 million. Freshworks projects 12-13% revenue growth for Q4.
Sales intelligence firm ZoomInfo Q3 revenue beats estimates on upmarket momentum
ZoomInfo Technologies reported Q3 2025 revenue of $318 million, surpassing FactSet estimates of $303.8 million. This performance is attributed to strong upmarket momentum. The company also posted an ...adjusted EPS of $0.28, exceeding expectations of $0.26. ZoomInfo provided guidance for Q4, anticipating revenue between $307 million and $310 million and adjusted EPS between $0.27 and $0.29.
HubSpot to Announce Third Quarter 2025 Financial Results on November 5, 2025 - 01net
HubSpot will announce its third quarter 2025 financial results on November 5, 2025, after U.S. markets close. A conference call will follow at 4:30 p.m. ET to discuss the results and business outlook.
ZoomInfo to Report Third Quarter Financial Results on November 3, 2025 - GuruFocus
ZoomInfo will announce its third-quarter 2025 financial results on November 3, 2025, after U.S. markets close. A conference call and webcast will follow at 4:30 p.m. ET.
Leadership and Executive Team Updates in Conversational Marketing
Freshworks Appoints Kady Srinivasan as Chief Marketing Officer - GlobeNewswire
Freshworks has appointed Kady Srinivasan as Chief Marketing Officer. With over 15 years of experience in marketing transformations at SaaS companies, Srinivasan will lead Freshworks' global marketing... strategy. She aims to enhance the brand and drive growth by focusing on AI-assisted solutions. Srinivasan previously held leadership roles at You.com and Lightspeed Commerce.
HubSpot Expands Board and Reports Strong Q3 2025 Results - The Globe and Mail
HubSpot expanded its board by appointing Clara Shih as a Class III director and reported a 21% increase in Q3 2025 revenue to $809.5 million. The company emphasized its AI strategy and customer expan...sion as key growth drivers.
HubSpot appoints Megan Hughes as JAPAC Managing Director to drive ... - adobo Magazine
HubSpot has appointed Megan Hughes as Managing Director & Vice President of Sales for the JAPAC region. With over 25 years in the tech sector, Hughes will drive HubSpot's growth strategy across key m...arkets like Japan, Australia, and India. Her leadership aims to enhance HubSpot's AI-powered platform to help 28,000 businesses in the region scale and improve customer interactions.
Quiq Appoints Channel Veteran Karen Bowman to Drive Technology Solutions Distributor Ecosystem Expansion
Quiq appointed Karen Bowman as Senior Director of Channel Development to expand its technology solutions distributor ecosystem. This move emphasizes Quiq's focus on partner-led growth and scaling its... AI-powered customer experience solutions. Bowman, with extensive experience from companies like Microsoft and Cisco, will enhance Quiq's channel strategy and support its growth in AI agents for customer engagement.
Quiq Appoints Channel Veteran Karen Bowman to Drive Technology Solutions Distributor Ecosystem Expansion - PR Newswire
Quiq has appointed Karen Bowman as Senior Director of Channel Development to expand its technology solutions distributor ecosystem. With extensive experience from companies like Microsoft and Cisco, ...Bowman will enhance Quiq's partner ecosystem and drive growth in AI-powered customer experience solutions. This strategic move underscores Quiq's commitment to leveraging channels for scalable business growth.
We're not chasing the AI hype: Zoho CEO Mani Vembu
Zoho CEO Mani Vembu discusses the company's strategic focus on developing its proprietary AI model, Zia LLM, optimized for specific business use cases. Under his leadership, Zoho is emphasizing platf...orm-driven growth and enterprise adoption, with a strong commitment to privacy and cost-efficiency. The company is also expanding into larger enterprises and specific verticals, leveraging its low-code platform for quick adaptation to market changes.
Girish Mathrubootham to exit Freshworks by December
Girish Mathrubootham, co-founder of Freshworks, will step down as Executive Chairman by December 1, 2025, to focus on Together Fund. Freshworks has appointed Roxanne Austin as the new Chairperson of ...the Board. Mathrubootham's departure is not due to any disagreements with the company.
Awards, Recognitions, and Industry Achievements in Conversational Marketing
Four years strong: Zoho Assist wins Customers Choice 2025 in the Remote Desktop Category
Zoho Assist has been awarded the Customers Choice 2025 in the Remote Desktop category on Gartner Peer Insights for the fourth consecutive year. This recognition is based on user feedback from IT prof...essionals and customer support teams. Zoho Assist is praised for its simplicity, security, and scalability, with recent enhancements including automation and advanced auditing features to support hybrid work environments.
Genesys Named a "Best-Led Company" by Glassdoor
Genesys has been recognized as one of Glassdoor's Best-Led Companies of 2025, highlighting its strong leadership and commitment to a workplace culture of trust, collaboration, and transparency. This ...accolade is based on employee feedback regarding CEO approval, senior management ratings, and overall leadership sentiment.
Genesys Named a Leader in the 2025 Gartner - Business Wire
Genesys has been recognized as a Leader in the 2025 Gartner Magic Quadrant for Contact Center as a Service for the 11th consecutive year. This accolade highlights the strength of the Genesys Cloud pl...atform in delivering AI-powered customer and employee experiences. The recognition underscores Genesys' innovation and its role as a trusted partner for enterprises.
Genesys Named a Leader in the 2025 Gartner Magic Quadrant for Contact Center as a Service for 11th Consecutive Year
Genesys Named a Leader in the 2025 Gartner Magic Quadrant for Contact Center as a Service for 11th Consecutive Year
Corporate News and Organizational Updates in Conversational Marketing
Zoho opens its first UAE datacentres to boost cloud adoption
Zoho has launched its first datacentres in the UAE, located in Dubai and Abu Dhabi, to enhance cloud adoption and support data sovereignty. These facilities will host over 100 cloud-based solutions, ...including Zoho's business applications and ManageEngine's IT management tools. This move aligns with the UAE's digital strategy and aims to facilitate cloud migration in regulated sectors by offering local data storage and processing.
T - Mobile whips out a stealth tactic to make customers pay more
T-Mobile will increase its late payment fee from $7 to $10 starting November 1, 2025. This change coincides with Srini Gopalan taking over as CEO. The fee hike has sparked criticism from customers wh...o see it as targeting vulnerable individuals. T-Mobile also plans to make its mobile app central for services like upgrades by January 2026.
Salesloft platform integration restored after probe reveals monthslong GitHub account compromise
Salesloft's platform integration with Salesforce has been restored following a supply chain attack linked to a compromised GitHub account. The attack, conducted by UNC6395, targeted Salesforce instan...ces using compromised OAuth tokens. Drift remains disabled as a precaution. The breach affected several security companies, including Palo Alto Networks and Cloudflare.