Latest Product Updates and Feature Enhancements in Auto Dialer
Dialpad Launches Real-Time AI in Japan
Dialpad has launched its real-time AI capabilities in Japan, offering features like Japanese transcription, AI Recaps, and real-time coaching at no cost until April 2026. This launch, in partnership ...with SoftBank, aims to enhance productivity for Japanese enterprises by providing advanced AI tools tailored for business communication.
Enterprise Connect 2026 Adds AWS, Zoom, RingCentral to Keynotes
RingCentral's President and COO, Kira Makagon, will deliver a keynote at Enterprise Connect 2026, focusing on deploying AI-driven voice tools for enterprise communications. The presentation will high...light how RingCentral's AI solutions enhance business operations and customer interactions, emphasizing brand optimization and intelligent automation.
RingCentral launches AI Receptionist in Australia from AUD $62
RingCentral has launched its AI Receptionist, AIR, in Australia, starting at AUD $62 per month. This generative AI solution automates call handling, integrates with CRM systems, and supports multilin...gual capabilities. It aims to enhance customer engagement and productivity, with features like lead capture and analytics. The product is available to both new and existing customers, offering a scalable, cost-effective solution for businesses of all sizes.
Readymode Launches Agentforce AI Chat for 24/7 First-Line Customer Support - MarTech Cube
Readymode has launched Agentforce AI Chat, a new tool designed to provide 24/7 first-line customer support. This AI-driven solution aims to enhance customer engagement by offering continuous assistan...ce and improving response times.
RingCentral launches AI Receptionist (AIR) in Australia
RingCentral has launched its AI Receptionist (AIR) in Australia, offering a generative AI-powered phone agent that enhances customer engagement by answering questions and transferring calls. AIR inte...grates with CRM systems like Salesforce and HubSpot, providing scalable solutions for businesses. The service is available for $62/month, supporting multiple languages and offering features like call analytics and custom greetings.
Readymode Launches Agentforce AI Chat to Deliver 24/7 First-Line Customer Support
Readymode has launched Agentforce, an AI-driven chat solution integrated into its platform to provide 24/7 first-line customer support. This innovation enhances customer experience by offering immedi...ate, in-platform assistance, reducing downtime, and increasing productivity for sales teams. Agentforce handles high volumes efficiently, allowing human support to focus on complex issues, and continuously evolves through real-time feedback.
Readymode iQ Helps Sales Teams Improve Connect Rates Through Smarter Caller ID Management - PR Newswire
Readymode has enhanced its Readymode iQ suite with new features, Autopilot and Managed Remediation, to improve call deliverability and answer rates for sales teams. Autopilot optimizes phone number s...election for better connection success, while Managed Remediation verifies and registers numbers with carriers to enhance caller ID reputation. These innovations aim to boost connect rates and maintain customer trust.
RingCentral Pushes UCaaSCCaaS Convergence with Customer Engagement Bundle
RingCentral has launched a new "Customer Engagement Bundle" for its RingEX platform, emphasizing the convergence of UCaaS and CCaaS. This bundle integrates calling and collaboration tools with custom...er engagement features like advanced queue management and a shared SMS inbox. The initiative aims to provide a "lightweight contact center" experience, catering to organizations that require robust customer engagement without the complexity of full-scale contact centers.
RingCentral Announces New Customer Engagement Bundle for RingEX
RingCentral has launched a new Customer Engagement Bundle for its RingEX platform, integrating unified communications and contact center features. The bundle includes intelligent call queue managemen...t, shared SMS inbox, and real-time analytics, aiming to enhance customer interactions without the complexity of a full-scale contact center. General availability is expected in early 2026.
Voicent Agent Dashboard Software for Outbound and Inbound Dialing
Voicent's Agent Dashboard is a versatile desktop tool integrated into various Voicent applications, enhancing call center operations. It functions as a softphone, campaign manager, and CRM tool, prov...iding real-time call management and productivity insights. The software supports inbound and outbound dialing, offering features like CRM pop-ups and hands-free communication, and is available for free download globally.
RingCentral (RNG) Launches RingWEM to Enhance Workforce Manageme - GuruFocus
RingCentral has launched RingWEM, a new solution enhancing its cloud contact center capabilities. Developed from the acquisition of CommunityWFM, RingWEM aims to improve agent performance, customer s...atisfaction, and operational efficiency through AI-driven insights. This launch strengthens RingCentral's position in the cloud communications space by expanding its product offerings.
RingCentral (RNG) Unveils Comprehensive Agentic Voice AI Suite - GuruFocus
RingCentral has launched a new suite of Agentic Voice AI solutions, including AI Receptionist, AI Virtual Assistant, and AI Conversation Expert. These tools aim to enhance customer interactions by ut...ilizing advanced AI technologies, providing businesses with valuable data insights through RingCentrals global platform. This launch reinforces RingCentral's position in the unified communications as a service (UCaaS) sector.
RingCentral Announces Agentic Voice AI Communications Suite
RingCentral has launched the Agentic Voice AI Communications Suite, featuring AI Receptionist (AIR), AI Virtual Assistant (AVA), and AI Conversation Expert (ACE). These tools enhance business communi...cations by providing lead capture, real-time assistance, and insights from voice data. AIR integrates with CRM systems, AVA offers dynamic workflow assistance, and ACE provides analytics for business insights. The suite is available in select regions, with expanded capabilities expected in early 2026.
RingCentral announces agentic voice AI suite - TipRanks.com
RingCentral has launched an agentic voice AI suite, featuring AI Receptionist, AI Virtual Assistant, and AI Conversation Expert. These tools aim to enhance customer interactions by leveraging voice d...ata, positioning RingCentral as a leader in agentic intelligence. The suite is designed to optimize communication before, during, and after conversations.
RingCentral Grows Revenue And Cash Flow With AI Push - Finimize
RingCentral reported a 5% year-over-year revenue increase to $638.65 million in Q3, driven by its AI tools. The company improved its GAAP operating margin and free cash flow, which surged 23%, allowi...ng for a $117 million share buyback. New AI-powered services, including an AI Receptionist and Virtual Assistant, were launched. Despite strong results, analysts remain cautious.
RingCentral unveils AI-powered workforce management suite RingWEM - TipRanks.com
RingCentral has launched RingWEM, an AI-powered workforce management suite, enhancing its cloud contact center, RingCX. This new solution integrates capabilities from the recent acquisition of Commun...ityWFM, focusing on agent performance, customer satisfaction, and operational efficiencies. It aims to transform business operations by providing AI-driven insights to improve customer experience and employee engagement.
RingCentral Unveils RingWEM - an AI Powered Workforce Engagement Management Suite
RingCentral has launched RingWEM, an AI-powered workforce engagement management suite. This new solution enhances RingCentral's cloud contact center, RingCX, by integrating capabilities from its rece...nt acquisition of CommunityWFM. The suite aims to improve agent performance, customer satisfaction, and operational efficiencies through AI-driven insights.
Dialpad Launches Its Agentic AI Platform, Ending the Chatbot Era and Redefining the Future of Customer Service
Dialpad has launched its Agentic AI Platform, which enables businesses to create autonomous AI agents capable of understanding complex requests and executing tasks across systems. The platform aims t...o enhance customer service by replacing traditional chatbots with agents that can perform actions like scheduling and order management. It integrates seamlessly with existing tools, offering a vendor-neutral foundation for improved customer satisfaction.
Dialpad Launches an Agentic AI Platform, Calling It a 'World First' for ...
Dialpad Launches an Agentic AI Platform, Calling It a 'World First' for ...
Dialpad Makes Its Agentic AI Play - channelfutures.com
Dialpad Makes Its Agentic AI Play - channelfutures.com
Five9, Inc. (FIVN) Launches Five9 Fusion for ServiceNow
Five9, Inc. launched Five9 Fusion for ServiceNow, an AI-powered solution that unifies voice and digital interactions to enhance customer service. The integration with ServiceNow's Customer Service Ma...nagement provides a single platform for businesses, reducing expenses and offering end-to-end visibility. It empowers agents with a unified interface, enabling faster, personalized customer experiences.
YU-GI-OH! TCG Announces New Genesys Format
Konami has introduced a new format for the Yu-Gi-Oh! Trading Card Game called Genesys. This format excludes Pendulum and Link Monsters and uses a point system for deck construction, with a standard c...ap of 100 points. Konami plans to support Genesys at upcoming events and potentially expand it to Master Duel. This format aims to simplify gameplay for new players and offer fresh opportunities for casual duelists.
Talkdesk Commercial & Residential Services Experience Cloud automates ...
Talkdesk introduced the Commercial & Residential Services Experience Cloud, a customer experience automation platform designed for service-based industries like home services and logistics. It automa...tes interactions such as scheduling and billing using AI, enhancing efficiency and customer satisfaction. Companies like Right Time and JK Moving have adopted this solution to modernize operations and improve customer service.
Five9 Launches Five9 Fusion for ServiceNow to Deliver Unified, AI-Powered Customer Service Experiences | Five9
Five9 has launched Five9 Fusion for ServiceNow, an AI-powered integration that unifies voice and digital interactions to enhance customer service experiences. This integration offers real-time transc...ription and unified routing, enabling agents to resolve issues faster and deliver personalized service. The solution is designed to reduce operational costs and improve agent productivity by providing a single interface for managing interactions.
RingCentral Rides on Strong Adoption of AI Receptionist with UK Launch - UC Today
RingCentral has launched its AI Receptionist in the UK, following strong adoption in the US. This AI solution, designed for SMEs, automates call handling, appointment booking, and query resolution, s...upporting English and French. It has achieved rapid growth, with over 3,000 customers by Q2 2025. The technology's success highlights its potential scalability beyond SMEs, addressing universal business communication challenges.
Bank of America, JPMorgan Lead RingCentral's Credit Facility Expansion for ... - ABL Advisor
Bank of America, JPMorgan Lead RingCentral's Credit Facility Expansion for ... - ABL Advisor
Gartner's 2025 Magic Quadrant for Contact Center as a Service (CCaaS) Report Released Again, NiCE and Genesys Lead the Way
Gartner released its 2025 Magic Quadrant for Contact Center as a Service (CCaaS), highlighting NiCE and Genesys as leaders. The report evaluates vendors based on platform depth, global implementation..., and customer feedback. AWS, Five9, and Talkdesk also feature as leaders, with notable mentions of their AI capabilities and market adaptability. Content Guru emerged as a challenger, showcasing significant market influence.
Genesys Unites the Enterprise with Connected CX Workflows for Agentic Orchestration
Genesys announced innovations in Genesys Cloud, introducing Work Automation and Genesys Cloud Associate to enhance customer experience workflows. These tools enable AI-driven orchestration across dep...artments, improving operational efficiency and customer interactions. The new features will be available in Q4 of the fiscal year 2025.
Genesys Launches AI Agents with Greater Autonomy to Drive Enterprise-Wide Customer Experience Orchestration
Genesys has launched advanced AI agents for its Genesys Cloud platform, enhancing capabilities like Copilot and Virtual Agents with features such as Agent2Agent Collaboration and Model Context Protoc...ol. These updates aim to improve customer experience orchestration by providing greater autonomy and contextual awareness. The enhancements are expected to be fully available by the fourth quarter of Genesys's fiscal year.
RingCentral Introduces Native AI Workforce Management for RingCX
RingCentral has introduced a native AI Workforce Management solution for RingCX by acquiring CommunityWFM. This solution leverages AI to optimize contact center staffing, improve real-time scheduling... flexibility, and enhance agent empowerment. It uses machine learning to analyze data for precise forecasting and real-time adherence, ensuring efficient operations and improved customer experiences.
One platform, one vendor: How RingCentral creates a unified contact center to connect agents, experts, and customers
RingCentral has developed a unified contact center platform by integrating its UCaaS (RingEX) and CCaaS (RingCX) solutions. This integration streamlines operations, enhances agent efficiency, and imp...roves customer experiences by reducing tool-switching and simplifying escalations. The platform supports seamless collaboration and customer engagement, leveraging AI and automation to optimize service delivery and reduce costs.
Introducing Genesys Cloud AI Studio: Empowering Businesses with Responsible, Agentic AI for Transformational Customer Experiences | Genesys
Genesys has launched Genesys Cloud AI Studio, a centralized hub for building and managing AI-driven customer engagement. The platform introduces AI Guides, enabling organizations to design and deploy... autonomous virtual agents with no coding required. These agents can handle complex interactions, enhancing customer experiences while maintaining governance and compliance. The new capabilities are expected to be available in Q2 of fiscal year 2026.
RingCentral adds AI with AIR Everywhere - Yahoo Finance
RingCentral has introduced new AI features for its AI Receptionist (AIR), including appointment booking integration with Google Calendar and Microsoft Outlook, and support for multiple languages. The... new standalone version, RingCentral AI Receptionist Everywhere (AIR Everywhere), extends these capabilities to third-party telephony systems, broadening its user base. This marks RingCentral's entry into agentic AI, competing with similar offerings from Salesforce, Microsoft, and Cisco.
RingCentral's AI-Powered AIR Everywhere: A Catalyst for Enterprise Productivity and SaaS Growth
RingCentral's AI-powered AIR Everywhere platform enhances enterprise communication with multilingual AI receptionists, real-time scheduling, and cross-platform integration. It boosts healthcare provi...der revenue by $1.7M and patient intake by 60%. Priced at $59/month, it leads the AI-driven UCaaS market with $50M ARR and a 16.3% CAGR in the cloud contact center sector.
Introducing RingVideo: Our AI-powered video collaboration suite
RingCentral has launched RingVideo, an AI-powered video collaboration suite that integrates meetings, webinars, town halls, and events into a single platform. This suite enhances communication by off...ering features like AI-generated meeting summaries, live transcriptions, and seamless integration with RingEX. It aims to improve efficiency and reduce costs by consolidating various video tools under one vendor, providing scalable and secure collaboration solutions.
New Five9 Research Reveals Human-Centered AI and Smarter Service Design Are Essential to Winning in the Experience Economy | Five9
Five9 released its 2025 Business Leaders Customer Experience Report, highlighting the importance of human-centered AI and smarter service design in customer experience. The report, based on a survey ...of over 400 senior business decision-makers, emphasizes the need for AI that enhances customer trust and the role of empowered agents in handling complex interactions. It also reveals perception gaps between business leaders and customers regarding self-service and wait times.
Dialpad Releases AI-Powered Contact Center Updates
Dialpad Releases AI-Powered Contact Center Updates
Talkdesk expands integration with Epic to deliver artificial intelligence-powered, automated outbound engagement
Talkdesk expands integration with Epic to deliver artificial intelligence-powered, automated outbound engagement
RingCentral brings AIR to every business with RingCentral AIR Everywhere: 24/7 AI Receptionist for any phone system
RingCentral has launched RingCentral AIR Everywhere, a standalone AI Receptionist that integrates with any phone system, offering features like 24/7 call handling, appointment scheduling, and multili...ngual support. This expansion allows businesses to use AI-powered call management without needing a full UCaaS bundle, enhancing accessibility and efficiency for diverse industries globally.
Talkdesk streamlines multi-storefront experiences for retailers and ...
Talkdesk streamlines multi-storefront experiences for retailers and ...
TCN's Advanced Chatbot Solution Elevates Customer Service Beyond Limits
TCN has launched an advanced AI-powered chatbot solution designed to enhance customer service in contact centers. The chatbot offers instant connectivity, automates responses to both common and compl...ex inquiries, and integrates seamlessly with existing tech stacks. This innovation aims to boost agent productivity, streamline communication, and improve customer satisfaction by moving beyond traditional IVR systems.
RingSense Q2 updates: Smarter filters, sharper coaching, and more control
RingCentral's RingSense Q2 updates enhance user control with features like smarter filters, improved coaching tools, and customizable call summaries. New API expansions and global data residency opti...ons are introduced, supporting Spanish and French languages. These updates aim to streamline operations and enhance user experience.
Manual to modern: Discover where you stand with RingCentral??s AI CX Maturity Assessment
RingCentral introduces an AI CX Maturity Assessment to help organizations evaluate their customer experience capabilities. The assessment identifies five stages of AI maturity, from manual processes ...to advanced AI integration, offering strategic recommendations and benchmarking against industry peers. This tool aims to guide businesses in making informed CX investment decisions and accelerating their transformation journey.
TCN Unveils How AI-Powered Solutions Redefine Contact Centre Efficiency - Directors Club News -
TCN has launched new AI-powered tools to enhance contact center efficiency. The AI-driven solutions, integrated into TCN's Operator platform, focus on agent augmentation, automated task completion, a...nd improved reporting. These tools aim to boost operational efficiency, compliance, and customer satisfaction by automating routine tasks and providing real-time insights and guidance for agents.
Talkdesk introduces new multi-storefront capability for retailers - Yahoo Finance
Talkdesk has launched the Multi-Store Commerce Integration, a new feature within its Retail Experience Cloud, allowing retailers to manage customer service across multiple storefronts, including Shop...ify, BigCommerce, and Salesforce Commerce Cloud, from a single platform. This integration enhances customer experience by streamlining agent workflows and providing consistent support, while also simplifying deployment and scalability for retailers.
Convoso Powers Smarter Sales Conversations for Revenue-Focused Teams with Launch of ...
Convoso has launched a free AI-powered sales script generator for outbound sales teams, enhancing call centers' ability to create customized, high-performing scripts quickly. This tool, developed wit...h 9thCO, aims to improve agent performance and increase conversions, aligning with the trend of AI adoption in sales. Convoso continues to innovate with AI tools to support revenue-focused call centers.
Parallel vs. Power vs. Predictive Dialers: A Detailed Comparison
Readymode offers a comprehensive dialing solution that includes parallel, power, and predictive dialers, catering to various business needs. The platform supports multiple dialing modes, enhancing ou...tbound calling efficiency and compliance. Readymode's solutions are designed to boost contact rates and productivity for sales teams, with features like caller ID reputation monitoring and integrated CRM. The company provides flexibility for different team sizes and sales strategies, making it suitable for diverse industries.
Talkdesk expands global network of regional cloud deployments with new UK Regional Cloud - IT Business Net
Talkdesk has launched its UK Regional Cloud, expanding its global network to support data residency and privacy compliance for UK customers. This deployment enhances voice quality and customer experi...ence by hosting the platform closer to users. The initiative is part of Talkdesk's strategy to provide secure, high-performing cloud solutions globally, particularly benefiting regulated industries like banking and healthcare.
Talkdesk expands global network of regional cloud deployments with new UK ... - Yahoo Finance
Talkdesk has launched a new UK Regional Cloud, expanding its global network of regional cloud deployments. This enables UK customers to host the Talkdesk platform locally, ensuring compliance with da...ta residency and privacy requirements. The deployment enhances voice quality and customer experience, particularly benefiting industries like banking, retail, and healthcare. This move aligns with Talkdesk's strategy to support regulated industries with secure, high-performing cloud solutions.
AI-Powered Contact Center as a Service Vendors Battle for Market Share in 2025
Genesys, along with NICE and Amazon Connect, leads the Contact Center as a Service (CCaaS) market in seat count, driven by AI innovations. A recent market report highlights these vendors as top perfo...rmers due to their AI-enhanced platforms, which boost revenue per seat and support scalable CX modernization. The report emphasizes the strategic role of AI in transforming contact centers from cost centers to experience hubs.
Strategic Partnerships and Integrations in Auto Dialer
Five9 Launches Joint Enterprise Customer Experience AI Solution With Google Cloud | Five9
Five9 and Google Cloud have expanded their partnership to launch a joint Enterprise Customer Experience AI solution. This integrated offering combines Five9's AI-Infused Intelligent CX Platform with ...Google Cloud's Gemini Enterprise for Customer Experience and advanced AI services. The solution aims to enhance customer interactions by providing seamless, personalized experiences across various industries. Customers can access Five9 through the Google Cloud Marketplace, benefiting from simplified procurement and billing.
Dialpad and TD SYNNEX Partner to Bring Agentic AI Communications to Global Markets
Dialpad has partnered with TD SYNNEX to expand its global reach, offering AI-powered communications solutions through TD SYNNEX's network. This collaboration enables TD SYNNEX partners to access Dial...pad's unified communications and Agentic AI solutions, enhancing customer interactions with AI-driven insights and automation. The partnership aims to modernize communication stacks and improve global scalability.
TGI Solar Power Group Inc. and Genesys Info X Announce Strategic ...
TGI Solar Power Group Inc. and Genesys Info X have formed a strategic partnership to launch FUSED88.com, an AI and ASI-driven management platform. Genesys Info X will handle technical development, wh...ile TGI Solar leads business operations. The platform offers comprehensive enterprise features and is currently in beta testing.
Dialpad and the Florida Panthers Bring Real-Time AI to its Business Communications - Business Wire
Dialpad partners with the Florida Panthers to integrate real-time AI into the team's business communications, enhancing efficiency and collaboration.
UiPath and Talkdesk join forces to transform customer experience journeys - Directors Club News -
UiPath and Talkdesk have integrated their technologies to enhance customer experience automation. This collaboration combines Talkdesk's AI solutions with UiPath's automation capabilities to streamli...ne processes like prior patient authorization in healthcare. The integration aims to improve efficiency, accuracy, and customer satisfaction by automating complex document processing and reducing call times.
3CLogic Revolutionizes Voice-Enabled Customer Service with ServiceNow
3CLogic and ServiceNow have formed a partnership to enhance voice-enabled customer service using AI. This collaboration integrates 3CLogic's contact center solutions with ServiceNow's AI Voice Agents..., aiming to streamline operations and improve customer experiences. The solution, available in February 2026, will offer features like intelligent call transfers and integrated reporting, enhancing ServiceNow's CRM and IT workflows.
NiCE and IGT Solutions Accelerate AI-First CX Transformation for Global Brands with CXone Mpower - Markets Financial Content
NiCE and IGT Solutions have partnered to enhance AI-driven customer experience (CX) for global brands using NiCE's CXone Mpower platform. This collaboration aims to accelerate the transformation of c...ustomer service operations by integrating advanced AI capabilities.
Kordia becomes managed services partner for Dialpad
Kordia becomes managed services partner for Dialpad
Dialpad and Verint Partner to Resell Enterprise-Grade Workforce Management Integration
Dialpad and Verint Partner to Resell Enterprise-Grade Workforce Management Integration
Convoso Partners with Phonexa to Give Outbound Call Centers New Visibility into Campaign ROI
Convoso and Phonexa have formed a partnership to integrate their platforms, enhancing outbound call centers' ability to link call outcomes with ad spend. This integration provides improved visibility... into campaign ROI and ROAS, enabling real-time performance optimization and better investment validation. The collaboration aims to empower revenue teams with insights for smarter targeting and increased profitability.
3CLogic selected by Astreya to revolutionize IT Managed Services with ...
3CLogic has been selected by Astreya to integrate its Voice AI and contact center solutions with ServiceNow ITSM. This strategic partnership aims to enhance Astreya's service delivery by providing a ...unified customer experience, improving operational efficiency, and enabling real-time transcription and AI-driven insights. The collaboration will empower Astreya's service desk teams and reduce operating costs, with plans to expand these capabilities across additional divisions.
3CLogic selected by Astreya to revolutionize IT
3CLogic has been selected by Astreya to integrate its Voice AI and contact center solutions with ServiceNow ITSM. This strategic partnership aims to enhance Astreya's service delivery by providing a ...modern, conversational alternative to email, improving operational efficiency, and reducing costs. The integration will unify digital channels, automate responses, and optimize agent performance through AI-driven insights.
Talkdesk expands Microsoft partnership with deepened Microsoft Teams ...
Talkdesk has expanded its partnership with Microsoft by enhancing the integration of Talkdesk for Microsoft Teams and making its Customer Experience Automation (CXA) available on the Microsoft Azure ...Marketplace. This collaboration enables organizations to embed Talkdesk's contact center capabilities within Microsoft Teams, enhancing productivity and customer interactions. The availability of Talkdesk CXA on Azure Marketplace allows for faster deployment of AI agents, improving efficiency and customer satisfaction.
ServiceNow and Genesys announce strategic partnership to elevate customer and employee experiences ChannelBuzz.ca
Genesys and ServiceNow have expanded their strategic partnership to enhance customer and employee experiences through AI-powered solutions. The collaboration introduces Agent2Agent orchestration, ena...bling AI agents to autonomously manage tasks across platforms. This partnership integrates Genesys Cloud AI with ServiceNow's AI Platform, offering synchronized workflows and intelligent routing. The unified service model aims to simplify AI adoption and improve operational efficiency, with new capabilities expected by early 2026.
Genesys Expands Partnership with ServiceNow at Xperience 2025
Genesys Expands Partnership with ServiceNow at Xperience 2025
Talkdesk expands app partnership with HubSpot to deliver unified artificial intelligence-powered customer engagement - Yahoo Finance
Talkdesk has expanded its app partnership with HubSpot, enhancing their integration to provide a unified AI-powered customer engagement platform. This collaboration allows sales and service teams to ...access a seamless workspace within HubSpot, improving productivity and customer interactions through AI-driven automation and insights.
Veea and Genesys Impact Launch On-Site AI Safety & Asset Intelligence Platform for MCN
Veea and Genesys Impact have launched an AI-powered safety and asset intelligence platform for MCN Build, enhancing on-site safety and operational efficiency. The platform integrates IoT and AI techn...ologies, providing real-time safety alerts and asset tracking without relying on cloud infrastructure. This deployment aims to improve compliance, reduce risks, and increase asset utilization in construction sites.
Talkdesk and Epic Integrate to Automate Patient Outreach with AI
Talkdesk has integrated its Talkdesk Advanced Dialer with Epic through the Epic Workshop program, automating patient outreach for healthcare organizations. This integration connects Epic workqueues a...nd Cheers outreach campaigns to Talkdesk's AI-powered contact center, enabling automated communication via digital channels and phone calls. It streamlines workflows, reduces manual tasks, and enhances patient engagement and satisfaction.
RingCentral NiCE partner extension to benefit local partners ARN
RingCentral has extended its partnership with NiCE, enhancing support for local partners through larger sales and marketing initiatives. This multi-year agreement focuses on integrating their UCaaS a...nd CCaaS offerings, aiming to improve AI-powered customer experiences. The collaboration emphasizes security, data privacy, and extensive partner training, ensuring effective AI deployment.
AT&T senhances partnership with RingCentral - Advanced Television
AT&T and RingCentral have expanded their partnership by introducing new AI-powered solutions to the AT&T Office@Hand portfolio. The additions include the Office@Hand Contact Center, powered by RingCX..., and the Office@Hand RingSense, a conversational intelligence solution. These tools enhance customer interactions and operational efficiency by integrating RingCentral's AI expertise with AT&T's network capabilities, offering a comprehensive platform for businesses.
EXL and Genesys collaborate to transform customer experiences with AI-driven insights and intelligent orchestration
EXL and Genesys have partnered to enhance customer experiences using AI-driven insights and intelligent orchestration. This collaboration integrates EXL's data and AI capabilities with the Genesys Cl...oud platform, enabling enterprises to leverage real-time customer insights for improved engagement and business outcomes. The joint offering targets industries such as insurance, banking, healthcare, and retail, aiming to boost customer satisfaction and operational efficiency.
Mergers, Acquisitions, and Business Moves in Auto Dialer
RingCentral dials up native workforce management with the acquisition of CommunityWFM
RingCentral has acquired CommunityWFM to enhance its RingCX contact center solution with native workforce management capabilities. This acquisition aims to provide a more integrated customer experien...ce by leveraging AI and data. CommunityWFM will continue to operate independently, maintaining partnerships with other providers, while RingCentral plans to integrate its offerings for a competitive edge in the contact center market.
RingCentral Buys CommunityWFM For AI-Fueled Work Force, Contact Center Operations Capabilities
RingCentral Buys CommunityWFM For AI-Fueled Work Force, Contact Center Operations Capabilities
NiCE to Acquire Cognigy - Advancing the Leading CX AI Platform to ...
NiCE has announced a definitive agreement to acquire Cognigy, a leader in conversational and agentic AI. This acquisition will integrate Cognigy's AI capabilities with NiCE's CXone Mpower platform, e...nhancing AI-first customer service delivery. The transaction, valued at approximately $955 million, is expected to close in Q4 2025, pending regulatory approvals.
Funding News and Financial Performance in Auto Dialer
NiCE Reports 13% Year-Over-Year Cloud Revenue Growth for the Third ...
NiCE reported a 13% year-over-year increase in cloud revenue for Q3 2025, reaching $562.9 million. The company also completed the acquisition of Cognigy, enhancing its AI capabilities. AI ARR grew by... 49% year-over-year. NiCE raised its full-year 2025 revenue guidance, reflecting strong performance in its AI-first strategy and CX AI business.
RingCentral Announces Third Quarter 2025 Financial Results
RingCentral reported its Q3 2025 financial results, showcasing a 5% increase in total revenue to $639 million and a 6% rise in subscriptions revenue to $616 million. The company achieved a GAAP opera...ting margin of 4.8% and a non-GAAP operating margin of 22.8%. RingCentral also highlighted its AI product portfolio expansion and a strengthened partnership with AT&T.
RingCentral to Announce Third Quarter 2025 Financial Results - Business Wire
RingCentral will announce its third-quarter 2025 financial results on November 3, 2025. The announcement will be followed by a conference call to discuss the results.
Genesys International Q1FY26 : PAT up 32 %, revenue 72 . 14 crore , shares close at 589
Genesys International Q1FY26 : PAT up 32 %, revenue 72 . 14 crore , shares close at 589
Leadership and Executive Team Updates in Auto Dialer
Andrew McFarlane Joins Readymode as Chief Operating Officer to Scale Operations Amid Record Growth and Market Expansion
Andrew McFarlane has been appointed as the Chief Operating Officer of Readymode, a cloud-based outbound customer engagement platform. McFarlane will lead operational performance and strategy executio...n to support Readymode's growth and market expansion. With extensive experience in scaling technology companies, he aims to enhance cross-functional collaboration and customer experience.
NiCE Appoints Arun Chandra as Chief Operating Officer to Lead Newly ...
NiCE has appointed Arun Chandra as Chief Operating Officer to lead its newly formed Global Customer Operations division. Chandra, a former executive at Disney, Meta, and HPE, will drive operational e...xcellence and support NiCE's AI-first customer experience strategy. He will report to CEO Scott Russell and join the Executive Leadership Team.
RingCentral appoints Vaibhav Agarwal as CFO - MSN
RingCentral, Inc. (NYSE: RNG), a global leader in AI-powered business communications, today announced that Vaibhav Agarwal has been appointed Chief Financial Officer, effective immediately. Agarwal, ...who has been with RingCentral since 2016, will succeed Abhey Lamba, who will continue to serve as an Executive Advisor through the end of the year.
Five9 Announces Board of Directors Reshuffle
Five9 announced changes to its Board of Directors, with David Welsh resigning and Robert Zollars appointed as the new Lead Independent Director. Jonathan Mariner and Michael Burdiek were also appoint...ed to key roles, while Sudhakar Ramakrishna joined as a Class II director, bringing experience from SolarWinds Corporation.
NiCE Appoints Jeff Comstock as President, CX Product & Technology
NiCE has appointed Jeff Comstock as President of CX Product & Technology, effective October 1, 2025. Comstock, who previously led Microsoft's Customer Experience applications business, will report to... CEO Scott Russell. His extensive experience in AI and enterprise SaaS applications positions him to drive NiCE's innovation and leadership in customer experience.
Genesys Appoints Allen Chiu as Chief Legal Officer | Genesys
Genesys has appointed Allen Chiu as chief legal officer and executive vice president, effective July 1, 2025. Chiu, currently the chief compliance officer and general counsel, will succeed Jim Rene, ...who is retiring after 25 years. Chiu will report to CEO Tony Bates and will focus on compliance, privacy, and global regulatory matters as Genesys scales its AI leadership.
RingCentral Earnings : A Solid Quarter , a New CFO , and a Nice Renewal
RingCentral reported a solid second quarter with a 5% revenue increase to $620 million and a 22.6% non-GAAP operating margin. The company renewed its partnership with Nice and appointed Vaibhav Agarw...al as the new CFO. RingCentral's AI initiatives are expected to reach $100 million in annual recurring revenue by year-end. The company maintained its full-year revenue and operating margin guidance.
Awards, Recognitions, and Industry Achievements in Auto Dialer
RingCentral Named a Leader in the IDC MarketScape for AI-Enabled Contact Center Workforce Engagement Management
RingCentral has been recognized as a Leader in the IDC MarketScape for AI-Enabled Contact Center Workforce Engagement Management. This accolade highlights RingCentral's AI-driven capabilities in work...force engagement, including forecasting, scheduling, and quality management through its RingWEM platform integrated within RingCX. The solution is noted for its adaptability to international operations and hybrid work models, enhancing customer engagement and operational efficiency.
NiCE Named a Leader in IDC MarketScape European Contact Center-as-a-Service Vendor Assessment 2025 - Markets Financial Content
NiCE has been recognized as a Leader in the IDC MarketScape European Contact Center-as-a-Service Vendor Assessment 2025. The recognition highlights NiCE's CX AI platform, CXone Mpower, known for its ...multi-lingual Gen AI-powered omni-channel capabilities and customer journey orchestration. This platform is particularly suited for regulated industries and large organizations seeking secure, AI-driven customer experience solutions.
RingCentral Named a Leader in the 2025 Gartner Magic Quadrant for Unified Communications as a Service Report for Eleventh Year in a Row
RingCentral has been recognized as a Leader in the 2025 Gartner Magic Quadrant for Unified Communications as a Service for the eleventh consecutive year. The company also ranked #1 in two product use... case categories and tied for #1 in another in the Gartner Critical Capabilities for UCaaS report. This recognition highlights RingCentral's commitment to AI-driven innovation and customer success.
Dialpad Named a Visionary in 2025 Gartner® Magic Quadrant for UCaaS
Dialpad has been named a Visionary in the 2025 Gartner Magic Quadrant for UCaaS, highlighting its AI-first approach to unified communications. This recognition underscores Dialpad's innovation in cre...ating an AI-native platform that enhances customer experience and operational efficiency. The company continues to lead with its Agentic AI, supporting over 30,000 customers, including major enterprises like Netflix and T-Mobile.
Genesys Named a "Best-Led Company" by Glassdoor
Genesys has been recognized as one of Glassdoor's Best-Led Companies of 2025, highlighting its strong leadership and commitment to a workplace culture of trust, collaboration, and transparency. This ...accolade is based on employee feedback regarding CEO approval, senior management ratings, and overall leadership sentiment.
Genesys Named a Leader in the 2025 Gartner Magic Quadrant for Contact Center as a Service for 11th Consecutive Year
Genesys Named a Leader in the 2025 Gartner Magic Quadrant for Contact Center as a Service for 11th Consecutive Year
Five9 Named a Leader in the 2025 Gartner® Magic Quadrant for Contact Center as a Service for the Eighth Time
Five9 has been recognized as a Leader in the 2025 Gartner Magic Quadrant for Contact Center as a Service for the eighth consecutive time. This recognition highlights Five9's Intelligent CX Platform, ...which leverages AI to enhance customer experiences. The platform supports large-scale contact centers with advanced AI and speech recognition features, demonstrating Five9's consistent innovation and market leadership.
Genesys Named a Leader in the 2025 Gartner - Business Wire
Genesys has been recognized as a Leader in the 2025 Gartner Magic Quadrant for Contact Center as a Service for the 11th consecutive year. This accolade highlights the strength of the Genesys Cloud pl...atform in delivering AI-powered customer and employee experiences. The recognition underscores Genesys' innovation and its role as a trusted partner for enterprises.
Talkdesk named a Leader in the 2025 Gartner Magic Quadrant for Contact Center as a Service
Talkdesk has been named a Leader in the 2025 Gartner Magic Quadrant for Contact Center as a Service, marking its fifth consecutive year in this position. This recognition is attributed to Talkdesk's ...commitment to AI-powered omnichannel service and recent enhancements to its CX Cloud and Industry Experience Cloud platforms. The company's Customer Experience Automation platform, launched in June 2025, replaces fragmented workflows with intelligent AI agents, improving service delivery across various industries.
NiCE Named a Leader in the 2025 Gartner Magic Quadrant for Contact ...
NiCE has been named a Leader in the 2025 Gartner Magic Quadrant for Contact Center as a Service for the eleventh consecutive year. The company was recognized for its CXone Mpower AI platform, which e...xcels in workflow automation and AI-powered agent assistance. This recognition highlights NiCE's leadership in customer experience technology.
Dialpad Recognized in 2025 Gartner Magic Quadrant for Contact Center as a Service
Dialpad Recognized in 2025 Gartner Magic Quadrant for Contact Center as a Service
Talkdesk named to Forbes Cloud 100 for seventh consecutive year
Talkdesk has been named to the Forbes Cloud 100 list for the seventh consecutive year, recognizing its leadership in customer experience automation. This accolade highlights Talkdesk's innovation in ...using AI to enhance customer service, emphasizing its role in transforming customer journeys through autonomous AI agents.
Opus Research Recognizes Five9 for AI Innovation, Trust, and Scalable CX Delivery | Five9
Five9 has been recognized by Opus Research for its innovative approach to AI in customer experience. The company's Intelligent CX Platform, which integrates Generative AI with CCaaS maturity, was hig...hlighted for its enterprise readiness, governance, and ability to deliver secure, scalable customer interactions. This recognition underscores Five9's role as a trusted partner in AI-driven CX transformation.
Five9 Earns Multiple Metrigy Honors for Driving Business Success and CX Innovation | Five9
Five9 received multiple accolades from Metrigy, being named a MetriStar Top Provider for both Contact Center-as-a-Service (CCaaS) and Workforce Engagement Management (WEM) Suites. The company also ra...nked as a market leader in the 2025 CCaaS MetriRank report. These honors highlight Five9's innovation and ability to deliver measurable business success, with high customer satisfaction and improved agent performance.
PhoneBurner Wins Prestigious 2025 Sammy - Sales and Marketing Technology Award - PRWeb
PhoneBurner has been awarded the 2025 Sammy Sales and Marketing Technology Award by the Business Intelligence Group. Recognized as a Growth Catalyst in Insights and Analysis, PhoneBurner's ARMOR plat...form was praised for its innovative approach to addressing spam flags and declining answer rates. The award highlights PhoneBurner's commitment to quality-first outreach and its impactful solutions in sales and marketing technology.