Zoho Commerce Overview

Zoho Commerce lets users build online stores and manage orders. A 14-day free trial is offered to explore all features.

This is a summary of the comprehensive capabilities and benefits of Zoho Commerce based on over 53 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.

Zoho Commerce, belong to a category of solutions that help E-Commerce Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Do you need to check if Zoho Commerce is right for your needs? Our Cuspera AI engine can evaluate how Zoho Commerce fits your specific business needs, industry, and context. Get your personalized assessment report today.

Zoho Commerce supports business activities such as:

  • Generation Of New Leads
  • Engagement Management
  • Social Media Analytics
  • Workflow Management
  • Payment Management

Zoho Commerce can help you with many business goals, such as Build Brand Awareness. It can help manage these activities if you use Website E-Mail Video etc. for these needs.

Zoho Commerce was founded in 1996.

Reviews

"...Zoho Commerce contains all the tools you need to build a website, accept orders, track inventory, process payments, manage shipping, market your brand, and analyze your data...." Peer review

Zoho Commerce Reviews

100 buyers and buying teams have used Cuspera to assess how well Zoho Commerce solved their E-Commerce Platform needs. Cuspera uses 53 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific E-Commerce Platform needs.

Business Priorities

Build Brand Awareness is the most popular business priority peers achieved using Zoho Commerce.

Other priorities:

See all business priorities See less business priorities

Use Cases

Peers recommend Generation Of New Leads , Engagement Management , Social Media Analytics , as the business use cases that they have been most satisfied while using Zoho Commerce.

See all use cases

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Generation Of New Leads with Website, E-Mail and Video

4.42/5 ★

Read Reviews (4)

"Zoho Analytics helped Sparex fix data problems from 18 subsidiaries. Before, teams used different systems and had conflicting data. Meetings stalled because no one trusted the numbers. With Zoho Analytics, Sparex now syncs 15 million rows of data daily. Teams get custom dashboards and can make their own reports. Report requests dropped from 1-2 per hour to 1-2 per week. One insight from Zoho Analytics led to $1.4 million in extra sales by repricing slow-moving stock." https://www.zoho.com/analytics/customers/sparex.html
Engagement Management with Offline and Point Of Sale

3.99/5 ★

Read Reviews (2)

"...But Zoho aims to surpass existing solutions by offering the ability to not only do online commerce, but also tie it to CRM and accounting for a full picture of customer interactions...." Zoho Wows Zoholics with eCommerce, Marketing Automation and Business Process Solutions
engaging and following up

3.27/5 ★

Read Reviews (1)

"...your online store Everything you need to engage with your customers...."
Social Media Analytics with Offline and Point Of Sale

3.81/5 ★

Read Reviews (2)

"...Make informed decisions using your store's reports and analytics...." Create Your Own Online Store - Zoho Commerce
PEER EXPERIENCES
Generation Of New Leads with Website, E-Mail and Video

4.42/5 ★

Read Reviews (4)

"Zoho Analytics helped Sparex fix data problems from 18 subsidiaries. Before, teams used different systems and had conflicting data. Meetings stalled because no one trusted the numbers. With Zoho Analytics, Sparex now syncs 15 million rows of data daily. Teams get custom dashboards and can make their own reports. Report requests dropped from 1-2 per hour to 1-2 per week. One insight from Zoho Analytics led to $1.4 million in extra sales by repricing slow-moving stock." https://www.zoho.com/analytics/customers/sparex.html
Engagement Management with Offline and Point Of Sale

3.99/5 ★

Read Reviews (2)

"...But Zoho aims to surpass existing solutions by offering the ability to not only do online commerce, but also tie it to CRM and accounting for a full picture of customer interactions...." Zoho Wows Zoholics with eCommerce, Marketing Automation and Business Process Solutions
engaging and following up

3.99/5 ★

Read Reviews (1)

Social Media Analytics with Offline and Point Of Sale

3.81/5 ★

Read Reviews (2)

"...Make informed decisions using your store's reports and analytics...." Create Your Own Online Store - Zoho Commerce

Case Studies

COMPANY CASE STUDIES
Zoho Commerce case study

SERGAS
CASE STUDY SERGAS

Zoho Connect helped SERGAS, a leader in the gas industry, solve problems with scattered communication and poor task management. The company used Zoho Connect to create a single platform for all teams. This made it easier to share updates, assign tasks, and work together. Teams in customer service, ...operations, and sales now communicate better and finish work faster. SERGAS recommends Zoho Connect for any business that wants to improve teamwork.

Read More
Zoho Commerce case study

Taobé Consulting
CASE STUDY Taobé Consulting

Zoho Webinar helped Taobé Consulting improve client communication and boost productivity. The company used interactive Q&A, webinar recordings, and registration insights to engage more clients. They saw a 30% increase in webinar registrations and a 40% rise in productivity. The platform made it eas...ier to reach more clients and cut costs. Taobé Consulting became more visible and trusted in their industry.

Read More
Zoho Commerce case study

Mistras Group
CASE STUDY Mistras Group

Zoho CRM helped Mistras Group move from scattered records to a unified sales system. Before, salespeople used Rolodexes and spreadsheets, causing duplicate data and missed targets. With Zoho CRM, they now track leads, contracts, and operations in one place. Custom modules and workflow rules improve...d data accuracy and reporting. The team can now spot high-value clients and make better business decisions.

Read More

Based on peer insights

Cuspera recommends Zoho Commerce for

Use Cases Generation Of New Leads , Engagement Management , Social Media Analytics
Medium Website, E-Mail, Video
Business Priority Build Brand Awareness

IT and Other Capabilities

for Zoho Commerce

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

3.65/5 ★

Read Reviews (2)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

3.65/5 ★

Read Reviews (2)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

2.50/5 ★

Read Reviews (2)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

2.50/5 ★

Read Reviews (2)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.19/5 ★

Read Reviews (1)
Custom Reports

4.33/5 ★

Read Reviews (9)
Analytics

3.93/5 ★

Read Reviews (3)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.19/5 ★

Read Reviews (1)
Custom Reports

4.33/5 ★

Read Reviews (9)
Analytics

3.93/5 ★

Read Reviews (3)

Software Failure Risk Guidance

?

for Zoho Commerce

Top Failure Risks for Zoho Commerce

Vendor Profile Details

Company Name

Zoho Corporation Pvt. Ltd

Company Website

https://www.zoho.com/

Year Founded

1996

HQ Location

4141 Hacienda Drive, Pleasanton, California 94588, USA

Employees

1001-5000

Social

Facebook Linkedin Twitter

Financials

PRIVATE