Real-World Case Studies and Customer Success Stories with XEBO.ai

XEBO. ai replaced Medallia for Alinma Bank in under three months. The migration covered 10 channels, including branches, contact centre,...and mobile app. XEBO.ai preserved three years of historical data with zero downtime. Alinma Bank saw a 70% increase in customer engagement. The team now fully owns their always-on voice of customer program.
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XEBO. ai helped HSBC unify customer experience across all branches. HSBC faced fragmented feedback and poor visibility into service quality....XEBO.ai delivered real-time feedback, automated surveys, and centralized insights. The platform linked customer sentiment to staff KPIs and integrated with HSBC’s CRM. HSBC improved service recovery, decision-making, and engagement for both customers and employees.
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XEBO. ai helped Global Financial Services improve its Voice of Customer program. The company serves millions in retail banking and...wealth management. They needed a scalable way to analyze open-ended feedback from surveys, contact centers, and digital channels. XEBO.ai enabled smarter customer sentiment analysis and deeper insights. This led to better satisfaction and guided experience improvements.
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XEBO. ai helped HSBC unify customer experience across all branches. HSBC faced fragmented feedback and poor visibility into service performance....XEBO.ai provided real-time feedback, automated surveys, and centralized data from every channel. The platform linked customer sentiment to staff KPIs and integrated with HSBC’s CRM. This led to faster service recovery, better decisions, and higher engagement for both customers and employees.
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XEBO. ai helped a global financial services provider improve its Voice of Customer program. The company serves millions in retail...banking and wealth management. They faced challenges with large volumes of open-ended feedback from surveys, contact centers, and digital channels. XEBO.ai provided a scalable AI solution to analyze customer sentiment and uncover insights. This helped the company enhance customer satisfaction and guide experience improvements.
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XEBO. ai helped HSBC unify customer experience across all branches. HSBC faced fragmented feedback and poor visibility into service. XEBO.ai...delivered real-time, automated post-transaction surveys and centralized feedback. The platform linked customer sentiment to staff KPIs and integrated with HSBC’s CRM. HSBC improved service recovery, decision-making, and engagement for both customers and employees.
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XEBO. ai helped SAB (Saudi Awwal Bank) improve customer experience in banking. SAB used XEBO.ai's AI-powered platform to analyze customer...feedback. They personalized service interactions and increased satisfaction at every touchpoint. The solution focused on customer experience management and digital feedback analysis. SAB aimed to create a seamless, customer-centric banking journey.
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XEBO. ai helped Gulf African Bank (GAB) in Kenya move from manual feedback collection to a real-time digital solution. GAB...used XEBO.ai to improve customer engagement and streamline issue resolution. The bank now gets deeper insights into service quality. Automation and data-driven decisions increased customer satisfaction. GAB continues to deliver better banking experiences with XEBO.ai.
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HSBC used XEBO. ai to improve customer experience in its branches. The bank faced problems with fragmented feedback and poor...visibility into service performance. XEBO.ai provided real-time, automated post-transaction surveys and centralized feedback from all channels. The platform linked customer sentiment to staff KPIs and integrated with HSBC’s CRM. This led to faster service recovery, better decision-making, and higher engagement for both customers and employees.
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SAB Bank used XEBO. ai to improve customer experiences. They analyzed customer feedback and personalized service interactions. This helped drive...satisfaction across all touchpoints. XEBO.ai's platform enabled a seamless, customer-centric banking journey.
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Gulf African Bank (GAB), Kenya's first fully-fledged Islamic bank, wanted to improve customer experience and operational efficiency. They adopted XEBO.ai... to replace manual processes with a real-time digital solution. This change helped streamline issue resolution and enhance customer satisfaction. GAB now has deeper insights into service quality and continues to deliver exceptional banking experiences.
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XEBO. ai helped Eagle Hills, a top urban developer, unify feedback channels with a Voice of the Customer platform. The...solution used AI-powered analytics and real-time sentiment tracking. Eagle Hills improved response times and service delivery. Stakeholder trust grew stronger. Community engagement became more effective and feedback turned into actionable insights.
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XEBO. ai helped Dubai Holding Asset Management centralize tenant feedback using its intelligent VoC platform. DHAM unified feedback from residential,...retail, and office assets. This led to faster response times and more actionable insights. Tenant loyalty and operational efficiency improved. Real-time sentiment analytics powered smarter decisions for property management.
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XEBO. ai helped Dubai Holding Asset Management centralize tenant feedback and streamline operations. The intelligent VoC platform unified feedback from...residential, retail, and office assets. Real-time sentiment analytics enabled faster response times and more actionable insights. DHAM saw a boost in tenant loyalty and operational efficiency. The solution improved customer experience across Dubai’s property landscape.
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XEBO. ai helped Eagle Hills, a leading urban developer, unify feedback channels with its Voice of the Customer platform. Eagle...Hills used real-time sentiment tracking and AI analytics to improve response times and service delivery. The solution built deeper trust with stakeholders and made feedback actionable. Community engagement and urban service feedback became more efficient and precise.
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XEBO. ai helped Dubai Holding Asset Management centralize tenant feedback. The intelligent VoC platform unified data from residential, retail, and...office assets. This led to faster response times and more actionable insights. Tenant loyalty and operational efficiency improved. Real-time sentiment analytics powered smarter decisions for property management.
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XEBO. ai helped Eagle Hills, a top urban developer, improve community engagement. Eagle Hills unified feedback channels with the Voice...of the Customer platform. Real-time sentiment tracking and AI analytics led to faster response times. Service delivery improved and stakeholder trust grew. Eagle Hills turned scattered feedback into actionable insights for better experience management.
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XEBO. ai helped Dubai Holding Asset Management improve tenant satisfaction. DHAM used XEBO.ai’s VoC platform and real-time sentiment analytics. They...unified feedback from all tenant touchpoints. This led to faster response times and better insights. Tenant loyalty and operational efficiency increased. DHAM now makes smarter decisions with a single feedback system.
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XEBO. ai helped Eagle Hills, a top urban developer, improve how they collect and use feedback from citizens and stakeholders....Eagle Hills used XEBO.ai's Voice of the Customer platform to bring together feedback from many channels. Real-time sentiment tracking and AI analytics let them respond faster and deliver better service. This built more trust with stakeholders and made every interaction better.
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XEBO. ai helped MODON, the Saudi Authority for Industrial Cities, unify feedback channels and improve citizen engagement. MODON used real-time...sentiment analysis and a centralized VoC platform to reduce response times. Service quality improved across all citizen and stakeholder touchpoints. The solution turned scattered feedback into actionable insights for better decisions and stronger connections.
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XEBO. ai helped MODON, the Saudi Authority for Industrial Cities, unify fragmented feedback channels. MODON used real-time sentiment analysis and...a centralized voice of customer platform. This reduced response times and improved service quality at every touchpoint. MODON turned scattered feedback into clear, actionable insights. The new CX approach led to smarter decisions and stronger stakeholder connections.
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Survey2Connect helped ZATCA set up a centralized Voice of Customer platform. ZATCA integrated all feedback channels, including SMS, email, IVR,... and social media, into one system. They created real-time dashboards and reduced turnaround time to reach dissatisfied customers by 25%. ZATCA expects to send up to 2 million surveys by the end of 2020. The solution also cut operational costs and improved employee experience.
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Survey2Connect helped ADAA improve the Hajj pilgrimage experience. ADAA used the feedback collection suite to gather real-time feedback from pilgrims.... The omnichannel data collection gave ADAA valuable insights. This helped them make the pilgrimage smoother and more memorable. ADAA worked to ensure every pilgrim had the best experience. The solution supported better service from arrival to departure.
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XEBO. ai helped MODON, the Saudi Authority for Industrial Cities, unify feedback from citizens and stakeholders. MODON used real-time sentiment...analysis and a centralized voice of customer platform. This reduced response times and improved service quality at every touchpoint. MODON turned scattered feedback into clear insights for better decisions and stronger connections. The case highlights customer experience management and digital transformation in government services.
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XEBO. ai helped MODON unify its customer experience channels. MODON used real-time sentiment analysis and a centralized voice of customer...platform. This reduced response times and improved service quality. MODON turned scattered feedback into clear, actionable insights. The new system helped MODON make smarter decisions and build stronger connections with citizens and stakeholders.
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Survey2Connect helped ZATCA centralize its Voice of Customer program. ZATCA integrated all feedback channels into one on-premise platform. The solution... enabled omnichannel feedback, real-time dashboards, and closed loop ticketing. ZATCA reduced turnaround time to reach dissatisfied customers by 25%. They expect to send up to 2 million surveys by end of 2020. Operational costs dropped and employee engagement improved.
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ADAA, a government agency in Saudi Arabia, aimed to enhance the Hajj pilgrimage experience. They used Survey2Connect to gather feedback... from pilgrims. This feedback helped ADAA improve services from flight booking to departure. Real-time data collection provided insights for better future pilgrimages.
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XEBO. ai helped a leading digital telecommunications provider improve customer experience. The company wanted to boost satisfaction and understand customer...needs across digital and support channels. XEBO.ai gave them a real-time view of their audience. This helped increase loyalty, reduce churn, and improve CX performance. The provider focused on using AI for better customer insights.
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XEBO. ai helped Virgin Mobile modernize its customer experience operations. Virgin Mobile faced fragmented feedback systems and limited real-time visibility....XEBO.ai provided centralized feedback collection and multilingual engagement. The platform integrated with Virgin’s internal systems. Virgin Mobile improved customer satisfaction and accelerated issue resolution. Teams gained actionable insights across every touchpoint.
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XEBO. ai helped a leading telecom provider improve customer experience. The company wanted to boost satisfaction and understand customer needs...across digital and support channels. XEBO.ai gave them a real-time view of their audience. This helped increase loyalty, reduce churn, and strengthen CX performance. The provider focused on using AI for better customer insights.
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XEBO. ai helped a leading digital telecommunications provider improve customer experience. The company wanted to boost satisfaction and understand customer...needs across digital and support channels. XEBO.ai gave them a real-time view of their audience. This helped increase loyalty, reduce churn, and strengthen CX performance. The solution focused on omnichannel insights and customer journey mapping.
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Virgin Mobile used XEBO. ai to improve its customer experience operations. The company had fragmented feedback systems and limited real-time...visibility. XEBO.ai helped Virgin Mobile collect feedback in one place and engage with customers in multiple languages. The platform integrated with Virgin’s internal systems. This change made customer service faster and more proactive. Teams now have better insights and customers are more satisfied.
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XEBO. ai helped Virgin Mobile modernize its customer experience operations. Virgin Mobile had fragmented feedback systems and limited real-time visibility....XEBO.ai provided centralized feedback collection and multilingual engagement. The platform integrated with Virgin’s internal systems. Virgin Mobile improved customer satisfaction and accelerated issue resolution. Teams now use real-time insights to enhance every customer touchpoint.
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XEBO. ai helped a leading telecom provider improve customer experience. The company wanted to boost satisfaction and understand customer needs...across digital and support channels. XEBO.ai gave them a real-time view of their audience. This helped increase loyalty and reduce churn. The telecom provider strengthened its CX performance using XEBO.ai's platform.
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XEBO. ai helped American Mission Hospital improve patient experience. The hospital wanted to raise patient satisfaction in both outpatient and...inpatient care. XEBO.ai provided real-time patient feedback tools and insights. This let the hospital make fast improvements and deliver better care. Patient satisfaction increased and the hospital set a new standard for healthcare quality.
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XEBO. ai helped KKT MENA, a leading spine treatment center, use feedback data to improve patient care. KKT MENA focused...on performance analysis, finding strengths and areas to improve, and making problem-solving easier. They also improved communication and drove targeted improvement projects. This set a new standard for patient-centered healthcare using data-driven decisions.
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KKT MENA, a leading orthopedic spine center, used feedback data to improve patient care. They focused on analyzing performance, identifying... strengths and areas for growth, and streamlining issue resolution. This approach enhanced communication and drove targeted improvement initiatives. As a result, KKT MENA set a new standard in patient-centered care.
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American Mission Hospital (AMH) wanted to improve patient satisfaction in both outpatient and inpatient departments. They used XEBO.ai's solutions to... gather real-time patient feedback and gain insights. This helped them make improvements and enhance the quality of care. AMH successfully elevated patient satisfaction and set a new standard in healthcare excellence.
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THIQAH used XEBO. ai to modernize its licensing platforms for government agencies. The company wanted to unify fragmented processes and...boost transparency. XEBO.ai provided a data-driven solution for the B2B2C model. This improved the end-to-end licensing experience for agencies, intermediaries, and citizens. THIQAH aimed to increase satisfaction and efficiency with this digital transformation.
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XEBO. ai helped a global B2B SaaS company improve its Voice of Customer program. The company faced rising ticket volumes...and wanted better customer engagement. XEBO.ai streamlined feedback management and made responses faster. The solution aimed to boost customer satisfaction and engagement across all touchpoints. The company serves enterprise clients in many regions.
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XEBO. ai helped THIQAH, a Saudi digital transformation provider, modernize its licensing platforms. THIQAH wanted to unify fragmented processes and...boost transparency for government agencies. XEBO.ai delivered a data-driven solution to improve the end-to-end licensing experience. This enhanced satisfaction for agencies, intermediaries, and citizens. The project supported THIQAH's B2B2C model and Vision 2030 goals.
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XEBO. ai helped THIQAH, a Saudi digital transformation provider, modernize its licensing platforms. THIQAH connects government agencies, intermediaries, and citizens...in a B2B2C model. The company wanted to fix fragmented processes and improve transparency and satisfaction. XEBO.ai delivered a unified, data-driven solution to enhance the end-to-end licensing experience.
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XEBO. ai delivered an AI-powered, omni-channel experience management solution for a leading Middle Eastern airline. The platform captured real-time feedback...at every stage of the travel journey and from employees. Automated surveys gathered insights from booking to lounges and supported workforce engagement. XEBO.ai streamlined data collection and provided actionable insights. The airline improved customer satisfaction and personalized experiences.
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XEBO. ai provided an AI-powered, omni-channel experience management solution for a leading Middle Eastern airline. The airline wanted real-time feedback...across the travel journey and workforce. XEBO.ai enabled automated feedback at key touchpoints, from booking to lounges, and for different traveler types. The platform also supported employee feedback with exit and culture surveys. This helped the airline improve customer satisfaction, personalize experiences, and boost employee engagement.
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XEBO. ai delivered an AI-powered, omni-channel experience management solution for a leading Middle Eastern airline. The airline used the platform...to collect real-time feedback at every stage of the travel journey and from employees. Automated feedback covered booking, lounges, and different traveler types. Employee feedback included exit and culture surveys. XEBO.ai helped the airline improve customer satisfaction, personalize experiences, and boost workforce engagement.
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XEBO. ai helped OneAssist improve its customer feedback process. OneAssist had low response rates and static surveys. XEBO.ai redesigned surveys...and made feedback collection work across many channels. Real-time dashboards gave OneAssist better insights. The new system increased participation and helped OneAssist understand customers better.
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Bupa Arabia used XEBO. ai's Enterprise Feedback Management system to improve customer experience. They replaced manual feedback with automated, personalized...messages and a closed-loop system. In 2019, they reached 1 million customers and collected data from 250,000 surveys. Net Promoter Score rose by 18% from 2017 to 2019. They achieved a 48-hour turnaround for customer redressal and improved internal operations.
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Bupa Arabia, the largest health insurance company in Saudi Arabia, wanted to improve customer satisfaction by addressing customer pain points quickly. They implemented an... Enterprise Feedback Management system to replace traditional feedback methods. This allowed them to automate feedback messages within 24 hours and reach dissatisfied customers within 48 hours. As a result, they improved internal operations, increased their Net Promoter Score by 18% from 2017 to 2019, and reached 1 million customers in 2019 with data from over 250,000 surveys.
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XEBO. ai helped OneAssist improve its customer feedback process. OneAssist had low survey response rates and siloed systems. XEBO.ai redesigned...surveys and made feedback collection easier across channels. Real-time dashboards gave OneAssist better insights. The new system increased participation and improved service delivery.
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XEBO. ai provided an AI-powered, omni-channel experience management solution for a leading Middle Eastern airline. The airline wanted to capture...real-time feedback from travelers and employees at every stage of the journey. XEBO.ai enabled automated feedback at key touchpoints, including booking and lounges, and supported employee surveys. The platform helped the airline improve customer satisfaction, personalize experiences, and boost workforce engagement.
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Beiersdorf used XEBO. ai to gather consumer insights. XEBO.ai provided customizable surveys and precise audience targeting. This helped Beiersdorf collect...high-quality feedback from specific demographics. The platform's real-time data collection and multilingual reporting tools streamlined analysis. Beiersdorf made informed decisions quickly and efficiently.
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