Real-World Case Studies and Customer Success Stories with XEBO.ai

MDLBEAST used XEBO.ai to improve their event experiences. XEBO.ai provided brand health trackers across regions to assess brand elements. They also conducted post-event surveys to measure attendee sa...tisfaction at events like Soundstorm and the XP Music Conference. This helped MDLBEAST gain strategic insights and benchmarks against competitors.
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XEBO.ai helped MDLBEAST improve their event experiences. XEBO.ai ran brand health trackers in many regions. They measured both rational and emotional brand factors. XEBO.ai gave MDLBEAST benchmarks a...gainst competitors. They also did post-event CX surveys for big events like Soundstorm and XP Music Conference. This gave MDLBEAST insights into attendee satisfaction and brand health.
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XEBO.ai helped Eagle Hills, a top urban developer, improve how they collect and use feedback from citizens and stakeholders. Eagle Hills used XEBO.ai's Voice of the Customer platform to bring togethe...r feedback from many channels. Real-time sentiment tracking and AI analytics let them respond faster and deliver better service. This built more trust with stakeholders and made every interaction better.
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XEBO.ai helped Dubai Holding Asset Management improve tenant satisfaction. DHAM used XEBO.ai’s VoC platform and real-time sentiment analytics. They unified feedback from all tenant touchpoints. This ...led to faster response times and better insights. Tenant loyalty and operational efficiency increased. DHAM now makes smarter decisions with a single feedback system.
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Bupa Arabia used XEBO.ai's Enterprise Feedback Management system to improve customer experience. They replaced old phone and paper surveys with automated, personalized feedback within 24 hours. The n...ew system let them reach dissatisfied customers in 48 hours and track customer experience across many channels. In 2019, they reached 1 million customers and collected over 250,000 surveys. Bupa Arabia saw an 18% increase in Net Promoter Score from 2017 to 2019 and improved internal operations with open-ended feedback.
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Bupa Arabia, the largest health insurance company in Saudi Arabia, wanted to improve customer satisfaction by addressing customer pain points quickly. They implemented an Enterprise Feedback Manageme...nt system to replace traditional feedback methods. This allowed them to automate feedback messages within 24 hours and reach dissatisfied customers within 48 hours. As a result, they improved internal operations, increased their Net Promoter Score by 18% from 2017 to 2019, and reached 1 million customers in 2019 with data from over 250,000 surveys.
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SAB Bank used XEBO.ai to improve customer experiences. They analyzed customer feedback and personalized service interactions. This helped drive satisfaction across all touchpoints. XEBO.ai's platform... enabled a seamless, customer-centric banking journey.
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XEBO.ai helped SAB (Saudi Awwal Bank) improve customer experience. SAB used XEBO.ai's AI-powered platform to analyze customer feedback. The bank personalized service interactions using the platform. ...This led to higher satisfaction at every customer touchpoint. The case shows how XEBO.ai supports banks in creating seamless, customer-focused journeys.
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Gulf African Bank (GAB), Kenya's first fully-fledged Islamic bank, wanted to improve customer experience and operational efficiency. They adopted XEBO.ai to replace manual processes with a real-time ...digital solution. This change helped streamline issue resolution and enhance customer satisfaction. GAB now has deeper insights into service quality and continues to deliver exceptional banking experiences.
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XEBO.ai helped Gulf African Bank (GAB) improve customer feedback collection and engagement. GAB replaced manual processes with XEBO.ai’s real-time digital solution. This change made issue resolution ...faster and improved customer satisfaction. GAB now gets deeper insights into service quality. Automation and data-driven decisions help GAB deliver better banking experiences.
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HSBC used XEBO.ai to improve customer experience in its branches. The bank faced problems with fragmented feedback and poor visibility into service performance. XEBO.ai provided real-time, automated ...post-transaction surveys and centralized feedback from all channels. The platform linked customer sentiment to staff KPIs and integrated with HSBC’s CRM. This led to faster service recovery, better decision-making, and higher engagement for both customers and employees.
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ADAA, a government agency in Saudi Arabia, aimed to enhance the Hajj pilgrimage experience. They used Survey2Connect to gather feedback from pilgrims. This feedback helped ADAA improve services from ...flight booking to departure. Real-time data collection provided insights for better future pilgrimages.
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Survey2Connect helped ADAA improve the Hajj pilgrimage experience. ADAA used the feedback collection suite to gather real-time feedback from pilgrims. The solution offered omnichannel data collection... and real-time monitoring. ADAA gained valuable insights to enhance future pilgrimages. The focus was on making the journey smooth from arrival to departure. ADAA worked to ensure every pilgrim had the best experience.
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ZATCA, a government agency in Saudi Arabia, faced challenges with decentralized customer feedback systems. They partnered with Survey2Connect in 2019 to create a centralized Voice of Customer (VOC) p...rogram. The solution integrated multiple feedback channels, allowing ZATCA to gather and analyze customer feedback efficiently. They implemented omnichannel feedback and created dashboards for real-time performance monitoring. As a result, ZATCA reduced turnaround time to reach dissatisfied customers by 25% and significantly cut operational costs. They expect to send 1.5 to 2 million surveys by the end of 2020.
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XEBO.ai helped MODON unify its customer experience channels. MODON used real-time sentiment analysis and a centralized voice of customer platform. This reduced response times and improved service qua...lity. MODON turned scattered feedback into clear, actionable insights. The new system helped MODON make smarter decisions and build stronger connections with citizens and stakeholders.
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Survey2Connect helped ZATCA set up a centralized Voice of Customer platform. ZATCA integrated all feedback channels, including web, SMS, social media, and in-person, into one system. The solution ena...bled real-time dashboards, omnichannel feedback, and closed loop ticketing. ZATCA reduced turnaround time to reach dissatisfied customers by 25%. They expect to send up to 2 million surveys by the end of 2020 and have already collected about 100,000 responses. Operational costs dropped significantly.
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XEBO.ai helped Beiersdorf get fast consumer insights. The platform let Beiersdorf use custom surveys and target the right people. Real-time data and multilingual reports made it easy to analyze feedb...ack. Beiersdorf could make decisions quickly with these tools. The solution improved how Beiersdorf understood its customers.
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XEBO.ai helped American Mission Hospital improve patient experience. The hospital wanted to boost satisfaction for both outpatients and inpatients. XEBO.ai provided tools to collect real-time patient... feedback. This gave the hospital better insights into patient needs. The hospital used these insights to make changes and improve care quality. Patient satisfaction increased and set a new standard for healthcare excellence.
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American Mission Hospital (AMH) wanted to improve patient satisfaction in both outpatient and inpatient departments. They used XEBO.ai's solutions to gather real-time patient feedback and gain insigh...ts. This helped them make improvements and enhance the quality of care. AMH successfully elevated patient satisfaction and set a new standard in healthcare excellence.
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KKT MENA, a leading orthopedic spine center, used feedback data to improve patient care. They focused on analyzing performance, identifying strengths and areas for growth, and streamlining issue reso...lution. This approach enhanced communication and drove targeted improvement initiatives. As a result, KKT MENA set a new standard in patient-centered care.
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XEBO.ai helped KKT MENA, a leading orthopedic spine center, use feedback data to improve patient care. KKT MENA focused on analyzing performance and finding areas to grow. They made it easier to solv...e issues and improved communication. The center used data to drive targeted improvements. This set a new standard for patient-centered care.
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XEBO.ai provided an AI-powered, omni-channel experience management solution for a leading Middle Eastern airline. The airline wanted to capture real-time feedback from travelers and employees at ever...y stage of the journey. XEBO.ai enabled automated feedback at key touchpoints, including booking and lounges, and supported employee surveys. The platform helped the airline improve customer satisfaction, personalize experiences, and boost workforce engagement.
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Beiersdorf used XEBO.ai to gather consumer insights. XEBO.ai provided customizable surveys and precise audience targeting. This helped Beiersdorf collect high-quality feedback from specific demograph...ics. The platform's real-time data collection and multilingual reporting tools streamlined analysis. Beiersdorf made informed decisions quickly and efficiently.
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