XEBO.ai: Use-Cases, Insights and Reviews | 2025 Cuspera

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AI Powered Experience Management Solution

XEBO.ai Overview

XEBO.ai delivers AI-powered solutions for enhancing customer and employee experiences through advanced experience management. Businesses gain actionable insights from feedback, leveraging the platform's capabilities in survey creation and data analysis. XEBO.ai supports over 1 billion data points, ensuring comprehensive feedback collection and analysis. The platform's integration with local data servers and on-premise setups addresses data security concerns, while 24/7 support enhances user satisfaction. XEBO.ai's user-friendly interface simplifies survey design and deployment, enabling companies to gather and analyze feedback efficiently. This tool is particularly beneficial for sectors like telecom, transportation, and banking, where understanding customer and employee experiences is critical.

Use Cases

Customers recommend Engagement Management, Customer Feedback Management, Knowledge Management, as the business use cases that they have been most satisfied with while using XEBO.ai.

Other use cases:

Market Research

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Business Priorities

Enhance Customer Relationships is the most popular business priority that customers and associates have achieved using XEBO.ai.

Other priorities:

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XEBO.ai Use-Cases and Business Priorities: Customer Satisfaction Data

XEBO.ai works with different mediums / channels such as E-Mail. Text SMS. Website etc.

XEBO.ai's features include Feedback Surveys. and XEBO.ai support capabilities include AI Powered, 24/7 Support, Chat Support, etc. also XEBO.ai analytics capabilities include Analytics, and Custom Reports.

Survey2Connect and XEBO.ai offer AI-powered experience management solutions. They provide top-tier customer experience, employee experience, and digital research services.

Comprehensive Insights on XEBO.ai Use Cases

How does XEBO.ai facilitate Engagement Management?

Case Studies

CASE STUDY A leading Middle Eastern airline

XEBO.ai provided an AI-powered, omni-channel experience management solution for a leading Middle Eastern airline. The airline wanted to capture real-time feedback from travelers and employees at ever...y stage of the journey. XEBO.ai enabled automated feedback at key touchpoints, including booking and lounges, and supported employee surveys. The platform helped the airline improve customer satisfaction, personalize experiences, and boost workforce engagement.

Government Administration

CASE STUDY MODON (the Saudi Authority for Industrial Cities)

XEBO.ai helped MODON unify its customer experience channels. MODON used real-time sentiment analysis and a centralized voice of customer platform. This reduced response times and improved service qua...lity. MODON turned scattered feedback into clear, actionable insights. The new system helped MODON make smarter decisions and build stronger connections with citizens and stakeholders.

Banking

CASE STUDY HSBC

HSBC used XEBO.ai to improve customer experience in its branches. The bank faced problems with fragmented feedback and poor visibility into service performance. XEBO.ai provided real-time, automated ...post-transaction surveys and centralized feedback from all channels. The platform linked customer sentiment to staff KPIs and integrated with HSBC’s CRM. This led to faster service recovery, better decision-making, and higher engagement for both customers and employees.

Real Estate

CASE STUDY Eagle Hills

XEBO.ai helped Eagle Hills, a top urban developer, improve how they collect and use feedback from citizens and stakeholders. Eagle Hills used XEBO.ai's Voice of the Customer platform to bring togethe...r feedback from many channels. Real-time sentiment tracking and AI analytics let them respond faster and deliver better service. This built more trust with stakeholders and made every interaction better.

Real Estate

CASE STUDY Dubai Holding Asset Management

XEBO.ai helped Dubai Holding Asset Management improve tenant satisfaction. DHAM used XEBO.ai’s VoC platform and real-time sentiment analytics. They unified feedback from all tenant touchpoints. This ...led to faster response times and better insights. Tenant loyalty and operational efficiency increased. DHAM now makes smarter decisions with a single feedback system.

Government Administration

CASE STUDY Zakat, Tax and Customs Authority (ZATCA)

Survey2Connect helped ZATCA set up a centralized Voice of Customer platform. ZATCA integrated all feedback channels, including web, SMS, social media, and in-person, into one system. The solution ena...bled real-time dashboards, omnichannel feedback, and closed loop ticketing. ZATCA reduced turnaround time to reach dissatisfied customers by 25%. They expect to send up to 2 million surveys by the end of 2020 and have already collected about 100,000 responses. Operational costs dropped significantly.

More XEBO.ai Customer Stories...

XEBO.ai Features

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FEATURE	RATINGS AND REVIEWS
AI Powered	3.75/5 ★ Read Reviews (4)
Analytics	3.97/5 ★ Read Reviews (10)
Custom Reports	3.56/5 ★ Read Reviews (6)

CAPABILITIES	RATINGS AND REVIEWS
AI Powered	3.75/5 ★ Read Reviews (4)
Analytics	3.97/5 ★ Read Reviews (10)
Custom Reports	3.56/5 ★ Read Reviews (6)

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XEBO.ai Profile

Company Name

XEBO.ai

Company Website

https://www.xebo.ai/

HQ Location

Gurgaon, Delhi NCR

Employees

Social