XEBO.ai Overview

XEBO.ai delivers AI-powered solutions for enhancing customer and employee experiences through advanced experience management. Businesses gain actionable insights from feedback, leveraging the platform's capabilities in survey creation and data analysis. XEBO.ai supports over 1 billion data points, ensuring comprehensive feedback collection and analysis. The platform's integration with local data servers and on-premise setups addresses data security concerns, while 24/7 support enhances user satisfaction. XEBO.ai's user-friendly interface simplifies survey design and deployment, enabling companies to gather and analyze feedback efficiently. This tool is particularly beneficial for sectors like telecom, transportation, and banking, where understanding customer and employee experiences is critical.

Use Cases

Customers recommend Engagement Management, Customer Feedback Management, Knowledge Management, as the business use cases that they have been most satisfied with while using XEBO.ai.

Other use cases:

  • Market Research
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Business Priorities

Enhance Customer Relationships is the most popular business priority that customers and associates have achieved using XEBO.ai.

Other priorities:

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XEBO.ai Use-Cases and Business Priorities: Customer Satisfaction Data

XEBO.ai works with different mediums / channels such as E-Mail. Text SMS. Website etc.

XEBO.ai's features include Feedback Surveys. and XEBO.ai support capabilities include AI Powered, 24/7 Support, Chat Support, etc. also XEBO.ai analytics capabilities include Analytics, and Custom Reports.

Survey2Connect and XEBO.ai offer AI-powered experience management solutions. They provide top-tier customer experience, employee experience, and digital research services.

Comprehensive Insights on XEBO.ai Use Cases

What benefits does XEBO.ai offer for Engagement Management?

Case Studies

Insurance

CASE STUDY Bupa Arabia

Bupa Arabia, the largest health insurance company in Saudi Arabia, wanted to improve customer satisfaction by addressing customer pain points quickly. They implemented an Enterprise Feedback Manageme...nt system to replace traditional feedback methods. This allowed them to automate feedback messages within 24 hours and reach dissatisfied customers within 48 hours. As a result, they improved internal operations, increased their Net Promoter Score by 18% from 2017 to 2019, and reached 1 million customers in 2019 with data from over 250,000 surveys.

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Events Services

CASE STUDY MDLBEAST

MDLBEAST used XEBO.ai to improve their event experiences. XEBO.ai provided brand health trackers across regions to assess brand elements. They also conducted post-event surveys to measure attendee sa...tisfaction at events like Soundstorm and the XP Music Conference. This helped MDLBEAST gain strategic insights and benchmarks against competitors.

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Government Administration

CASE STUDY Zakat, Tax and Customs Authority (ZATCA)

ZATCA, a government agency in Saudi Arabia, faced challenges with decentralized customer feedback systems. They partnered with Survey2Connect in 2019 to create a centralized Voice of Customer (VOC) p...rogram. The solution integrated multiple feedback channels, allowing ZATCA to gather and analyze customer feedback efficiently. They implemented omnichannel feedback and created dashboards for real-time performance monitoring. As a result, ZATCA reduced turnaround time to reach dissatisfied customers by 25% and significantly cut operational costs. They expect to send 1.5 to 2 million surveys by the end of 2020.

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Banking

CASE STUDY SAB (Saudi Awwal Bank)

SAB Bank used XEBO.ai to improve customer experiences. They analyzed customer feedback and personalized service interactions. This helped drive satisfaction across all touchpoints. XEBO.ai's platform... enabled a seamless, customer-centric banking journey.

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Hospital & Health Care

CASE STUDY KKT MENA

KKT MENA, a leading orthopedic spine center, used feedback data to improve patient care. They focused on analyzing performance, identifying strengths and areas for growth, and streamlining issue reso...lution. This approach enhanced communication and drove targeted improvement initiatives. As a result, KKT MENA set a new standard in patient-centered care.

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Banking

CASE STUDY Gulf African Bank (GAB)

Gulf African Bank (GAB), Kenya's first fully-fledged Islamic bank, wanted to improve customer experience and operational efficiency. They adopted XEBO.ai to replace manual processes with a real-time ...digital solution. This change helped streamline issue resolution and enhance customer satisfaction. GAB now has deeper insights into service quality and continues to deliver exceptional banking experiences.

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XEBO.ai Features

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FEATURE RATINGS AND REVIEWS
AI Powered

3.75/5 ★

Read Reviews (4)
Analytics

3.97/5 ★

Read Reviews (10)
Custom Reports

3.56/5 ★

Read Reviews (6)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.75/5 ★

Read Reviews (4)
Analytics

3.97/5 ★

Read Reviews (10)
Custom Reports

3.56/5 ★

Read Reviews (6)

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Top Failure Risks for XEBO.ai

XEBO.ai Profile

Company Name

XEBO.ai

Company Website

https://www.xebo.ai/

HQ Location

Gurgaon, Delhi NCR

Employees

NA

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