XEBO.ai Overview

XEBO.ai delivers AI-powered solutions for enhancing customer and employee experiences through advanced experience management. Businesses gain actionable insights from feedback, leveraging the platform's capabilities in survey creation and data analysis. XEBO.ai supports over 1 billion data points, ensuring comprehensive feedback collection and analysis. The platform's integration with local data servers and on-premise setups addresses data security concerns, while 24/7 support enhances user satisfaction. XEBO.ai's user-friendly interface simplifies survey design and deployment, enabling companies to gather and analyze feedback efficiently. This tool is particularly beneficial for sectors like telecom, transportation, and banking, where understanding customer and employee experiences is critical.

Use Cases

Customers recommend Engagement Management, Customer Feedback Management, Knowledge Management, as the business use cases that they have been most satisfied with while using XEBO.ai.

Other use cases:

  • Market Research
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Business Priorities

Enhance Customer Relationships is the most popular business priority that customers and associates have achieved using XEBO.ai.

Other priorities:

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XEBO.ai Use-Cases and Business Priorities: Customer Satisfaction Data

XEBO.ai works with different mediums / channels such as E-Mail. Text SMS. Website etc.

XEBO.ai's features include Feedback Surveys. and XEBO.ai support capabilities include AI Powered, 24/7 Support, Chat Support, etc. also XEBO.ai analytics capabilities include Analytics, and Custom Reports.

Peer review evidence (same sources as the product rating summary)

"...Manage customer experience, engage every customer and generate insights, all through one platform. ..." Customer Experience Management Platform
"...Collect feedback across the customer journey via email and SMS surveys, in-app APIs, websites, social media,..." Customer Experience Management Platform
"...Search our knowledge base, ask the community or submit a ticket. ..." Survey2Connect Private Limited

XEBO.ai, belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Survey2Connect and XEBO.ai offer AI-powered experience management solutions. They provide top-tier customer experience, employee experience, and digital research services.

XEBO.ai Customer wins, Customer success stories, Case studies

How can XEBO.ai optimize your Engagement Management Workflow?

Alinma Bank - Banking - Large

Riyadh, Saudi Arabia

XEBO.ai replaced Medallia for Alinma Bank in under three months. The migration covered 10 channels, including branches, contact centre, and mobile app. XEBO.ai preserved three years of historical dat...a with zero downtime. Alinma Bank saw a 70% increase in customer engagement. The team now fully owns their always-on voice of customer program.

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A leading digital telecommunications provider - Telecommunications - Very Large

XEBO.ai helped a leading digital telecommunications provider improve customer experience. The company wanted to boost satisfaction and understand customer needs across digital and support channels. X...EBO.ai gave them a real-time view of their audience. This helped increase loyalty, reduce churn, and improve CX performance. The provider focused on using AI for better customer insights.

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Global B2B SaaS Company - Information Technology And Services - Large

XEBO.ai helped a global B2B SaaS company improve its Voice of Customer program. The company faced rising ticket volumes and wanted better customer engagement. XEBO.ai streamlined feedback management ...and made responses faster. The solution aimed to boost customer satisfaction and engagement across all touchpoints. The company serves enterprise clients in many regions.

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MODON - Government Administration - Large

XEBO.ai helped MODON, the Saudi Authority for Industrial Cities, unify feedback channels and improve citizen engagement. MODON used real-time sentiment analysis and a centralized VoC platform to redu...ce response times. Service quality improved across all citizen and stakeholder touchpoints. The solution turned scattered feedback into actionable insights for better decisions and stronger connections.

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Leading Telecom Provider - Telecommunications - Very Large

XEBO.ai helped a leading telecom provider improve customer experience. The company wanted to boost satisfaction and understand customer needs across digital and support channels. XEBO.ai gave them a ...real-time view of their audience. This helped increase loyalty, reduce churn, and strengthen CX performance. The provider focused on using AI for better customer insights.

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Global Financial Services - Banking - Very Large

XEBO.ai helped Global Financial Services improve its Voice of Customer program. The company serves millions in retail banking and wealth management. They needed a scalable way to analyze open-ended f...eedback from surveys, contact centers, and digital channels. XEBO.ai enabled smarter customer sentiment analysis and deeper insights. This led to better satisfaction and guided experience improvements.

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XEBO.ai Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.75/5 ★

Read Reviews (4)
Analytics

3.97/5 ★

Read Reviews (10)
Custom Reports

3.56/5 ★

Read Reviews (6)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.75/5 ★

Read Reviews (4)
Analytics

3.97/5 ★

Read Reviews (10)
Custom Reports

3.56/5 ★

Read Reviews (6)

Software Failure Risk Guidance

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Top Failure Risks for XEBO.ai

XEBO.ai Profile

Company Name

XEBO.ai

Company Website

https://www.xebo.ai/

HQ Location

Gurgaon, Delhi NCR

Employees

NA

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