Waitwhile Waitlist: Manage your line from anywhere....
Transportation/Trucking/Railroad Case Studies and Success Stories with Waitwhile Waitlist
CASE STUDY Gojek
Waitwhile helps Gojek manage driver appointments and walk-ins at its Singapore office. Gojek uses Waitwhile for online appointment booking, virtual waitlists, and 2-way messaging to reduce no-shows. ...The platform provides AI-powered wait time estimates and analytics for staffing and performance. Gojek reports a no-show rate of less than 0.001%. The Driver Care team uses Waitwhile data to improve efficiency and track employee productivity.
Waitwhile helps Louis Vuitton manage customer check-ins and queues in stores worldwide. Louis Vuitton needed a better way to handle long lines and high customer expectations as their retail traffic g...rew. They started using Waitwhile in 2017 to create a consistent, luxury check-in experience across all locations. The platform let them manage waitlists, send customer messages, and control store capacity, especially during the pandemic. Louis Vuitton now serves over 2 million customers and uses Waitwhile in 331 stores, improving both efficiency and customer satisfaction.
Waitwhile helped Best Buy Canada manage queues and curbside pickup at over 160 stores. During the COVID-19 pandemic, Best Buy needed a safe, scalable solution for new regulations. Waitwhile enabled v...irtual waitlists and real-time notifications for customers. Over 17 million customers used the system, saving more than 440,000 days. Customer feedback showed high satisfaction with the new experience.
Waitwhile helped Tribeca Film Festival manage lines for the Virtual Arcade and immersive exhibits. Before Waitwhile, guests waited hours in long lines. With Waitwhile, each exhibit had its own digita...l queue. Guests joined lines by kiosk or phone and got real-time updates by SMS. Wait times dropped by up to 50%. Customer satisfaction increased by 50%. The festival improved guest flow and learned from real-time event data.
Waitwhile helped SUMMIT One Vanderbilt manage guest flow for its four-level art experience in New York. The team needed a virtual queue system to avoid long wait times and low satisfaction. Waitwhile... replaced a more expensive, hard-to-use system. The platform was easy to set up and train staff on. Guests check in with QR codes or with help from staff using tablets. Waitwhile sends notifications to guests when it is their turn. Over 2 million visitors have used the system since opening, with up to 6,000 guests per day.
Waitwhile helped Penn Engineering Online manage TA support for up to 22 courses each semester. The challenge was complex virtual office hours and lack of queue visibility for students and TAs. Waitwh...ile provided flexible queues, real-time notifications, and bookable appointments. Students could see their place in line and get alerts. TAs managed queues more easily. The team used SSO and bulk import for fast onboarding. Students reported greater satisfaction with the new system.
CASE STUDY Oklahoma State University- Oklahoma City
Waitwhile helped Oklahoma State University- Oklahoma City manage student services with appointment scheduling and queue management. Before Waitwhile, the school used a manual system that was slow and... hard to use. After switching to Waitwhile, they saw a 99.9% student satisfaction rate and a 50% drop in no-shows. The support team at Waitwhile was fast and helpful. The solution was also cost-effective and easy to use with their other systems.
Government Administration Case Studies and Success Stories with Waitwhile Waitlist
CASE STUDY U.S. Air Force
Waitwhile helped the U.S. Air Force at Lakenheath base manage appointment scheduling for 10,000 personnel. Before Waitwhile, customers faced long waits of up to 45 minutes for services like ID and re...gistration. The team used Waitwhile’s queue management and 2-way messaging to let people join lines from their phones and get real-time updates. Staff and customers quickly adapted to the new system. Frustration dropped, and people could use their wait time more freely. Staff now analyze wait times and optimize operations using Waitwhile’s analytics.
Waitwhile helped SKAPS Industries digitize and streamline their shipment and delivery coordination. Before 2021, SKAPS used paper forms for truck driver check-ins at 14 manufacturing facilities. With... Waitwhile, drivers now check in electronically using kiosks or QR codes and receive estimated wait times by SMS. Plant managers use Waitwhile’s 2-way messaging to confirm details and coordinate pickups and deliveries. This solution replaced manual processes, making operations faster and more efficient for SKAPS Industries.
Hospital & Health Care Case Studies and Success Stories with Waitwhile Waitlist
CASE STUDY Hartford HealthCare
Waitwhile helps Hartford HealthCare improve communication with patients' families during surgeries. The Connecticut Orthopaedic Institute uses Waitwhile to send automated updates to loved ones throug...hout the surgical process. This reduces stress and worry for families and patients. The solution brings key efficiencies for operating room staff. Hartford HealthCare reports 99% customer satisfaction and an 8-year partnership with Waitwhile.
Waitwhile helped Applebee’s, operated by Apple American Group, manage guest waitlists across 441 locations. The challenge was handling crowds and wait times after reopening during the pandemic. Staff... struggled with paper lists and guests waited outside in bad weather. Waitwhile’s virtual queue system let guests wait in their cars and receive automatic notifications. Staff used tablets to manage the queue, making the process easy and efficient. The solution improved guest experience and saved staff time at every location.
