Real-World Case Studies and Customer Success Stories with vyn Platform

Vyn SmartVideoNotes helped a UK utility company keep workers and customers safe during COVID-19. The company used video intelligence to... let consumers report service issues remotely. This reduced the need for field visits by at least a third. The solution improved customer experience and cut costs. The company created safer, remote working conditions for staff and the public.
Show More..

SSE Airtricity used Vyntelligence to speed up green home upgrade quotes. They replaced paper-based surveys with video data capture. This... change cut quote times to just 72 hours. The company stopped 85% of wasted contractor journeys. Contractors now know what equipment is needed before visiting. This improved safety and reduced last-minute cancellations.
Show More..

Vyntelligence SmartVideoNotes helped Wales & West Utilities and United Utilities improve customer experience. Wales & West Utilities achieved 80% same-day... resolution and saved over 2,500 hours of admin time. Customers use guided video to show issues, letting managers act fast. United Utilities saw all customers rate the service as good or excellent. The solution replaced long calls and emails with quick video, speeding up quotes and service.
Show More..

Vyntelligence helped a major UK gas provider speed up new gas connection quotes by up to 78%. The company used... Vyn AI SmartVideoNotes to cut paperwork and reduce surveyor delays. They saved up to 70% of site visits, lowering operational costs. Surveyors spent less time on admin and more time with customers. This led to a better customer experience and faster installs.
Show More..

Wales & West Utilities used Vyn SmartVideoNotes to digitise new connection requests and customer complaints. Before, site surveys took a... long time and delayed service. With Vyn, customers sent guided videos instead of waiting for in-person visits. 70% of site surveys no longer needed a visit, saving over £9,500 in one month. Customer satisfaction scores rose from 8.24 to 9.29 in six months. Quotes could be delivered in just 30 minutes for urgent cases.
Show More..

United Utilities used Vyntelligence to improve their new connections process. Customers completed guided self-surveys with digital video, reducing the need... for appointments. This saved 2,500 hours of admin time. 100% of customers rated the service as good or excellent. All customers said they would reuse the service. Customer satisfaction increased from the first contact.
Show More..

Cadent Gas used Vyntelligence’s video and AI-powered solution to improve safety and compliance in street works. Field contractors recorded short... guided videos to show site conditions and hazards. The AI scanned these videos for compliance and flagged issues instantly. This led to a 68% reduction in non-compliance fines in year one and 82% in year two. Cadent Gas also saw substantial cost savings and a 20% productivity gain from proactive safety alerts.
Show More..

Vyntelligence helped Northumbrian Water cut flooding incidents by 90%. The company used video evidence to identify causes of external flooding.... This led to a £2.1 million saving in potential penalties. Internal flooding incidents dropped, avoiding £530,000 in penalties in one year. Customer satisfaction improved with fewer disruptions.
Show More..

Vyntelligence helped a multinational renewable energy corporation move to 100% remote site inspections. The company used video-based self-audits for onshore... wind construction projects. Remote auditors reviewed work and issued corrective actions without traveling. Vyntelligence was deployed in under 4 weeks across multiple sites. The solution saved time, cost, and reduced carbon miles.
Show More..

Vyntelligence SmartVideoNotes helped a multinational energy provider switch from paper-based job cards to digital self-audits. Engineers used video to record... completed repairs and services, making job tracking faster and easier. All engineers were onboarded in 3 weeks. The company gained real-time field insights and action dashboards. Over €550,000 in upsell opportunities were found from boiler replacement data.
Show More..