Real-World Case Studies and Customer Success Stories with vyn Platform

Vyn AI SmartVideoNotes helped a major UK gas provider speed up new gas connection quotes. The company faced slow project timelines, high costs from wasted site visits, and long customer wait times. W...ith Vyn AI SmartVideoNotes, they cut time to quote by up to 78%. They saved up to 70% of site visits. Surveyors now spend less time on paperwork and more time with customers. The provider saw big cost savings and better customer service.
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Vyn SmartVideoNotes helped Wales & West Utilities digitize new connection requests and customer complaints. The company faced delays and high costs from in-person site surveys. With SmartVideoNotes, ...customers shared site details through guided videos, allowing quotes to be issued quickly without travel. This saved 70% of site visits and over £9,500 in survey costs in one month. Customer satisfaction scores rose from 8.24 to 9.29 in six months.
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Vyntelligence helped United Utilities improve their new connections process. United Utilities wanted to make it easier for customers to explain site status and issues. They used Vyn to let customers ...do guided self-surveys with digital video, reducing the need for appointments. As a result, 100% of customers rated the service as good or excellent. Customer satisfaction increased, and all customers said they would reuse the service. United Utilities also saved 2,500 hours of administrative time.
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Vyntelligence helped Cadent Gas improve safety and compliance in street works. Cadent Gas used Vyn, a video and AI-powered tool, for contractors to record site conditions and safety measures. The sol...ution let management monitor sites remotely and flagged compliance issues in real time. Cadent Gas saw a 68% reduction in non-compliance fines in year 1 and 82% in year 2. They also achieved substantial cost savings and a 20% productivity gain.
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Vyntelligence helped a multinational energy company improve vehicle safety checks. The company wanted a standard process and better data for inspections. Vyntelligence used video inspections and AI t...o spot faults and create audit records. In just 6 weeks, auditors found 5 times more potential safety incidents. The solution made inspections faster and more reliable.
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Vyn SmartVideoNotes helped a multinational energy provider enable digital self-audit for field engineers. The company struggled with paper-based job cards and needed a digital solution to improve eff...iciency. Vyntelligence allowed engineers to record completed jobs with video, making job completion cards digital and easy to review. All engineers were onboarded in 3 weeks, giving the company real-time insights and better workflow. The solution identified upsell opportunities worth over €550,000 from boiler replacement data.
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Vyntelligence helped Northumbrian Water reduce flooding incidents by 90%. The company faced frequent flooding from jetting operations and struggled to identify causes without technical staff on-site.... Using Vyntelligence, they improved identification of external flooding by 12%. They saved £2.1 million in potential penalties and avoided £530,000 in penalties in one year. Customer satisfaction increased with fewer disruptions and incidents.
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Vyntelligence helped a renewable energy multinational do remote quality assurance and quality control for onshore wind construction. The company had trouble scaling audits as projects grew and expert...s were limited. Vyntelligence let field teams do video self-audits, and remote auditors reviewed work quickly. After using Vyntelligence, the company did 100% of site inspections remotely. They saved time, cost, and reduced travel. Vyntelligence was set up in under 4 weeks across many sites.
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