VTenext Overview

vtenext transforms customer relationship management by digitizing and automating processes from marketing to post-sales. This platform offers a seamless integration of CRM functions, ensuring that businesses can efficiently manage customer interactions throughout the entire lifecycle. A standout feature of vtenext is its ability to automate CRM processes, which reduces manual effort and enhances data accuracy. This capability allows businesses to focus on strategic tasks while maintaining a high level of customer satisfaction. Additionally, vtenext's user-friendly interface and customizable features cater to various industry needs, providing a tailored solution to complex CRM challenges. Experience the benefits of streamlined customer management with a free trial, allowing businesses to explore the platform's capabilities firsthand.

Use Cases

Customers recommend Lead Management, Workflow Management, Proposal & Quote Management, as the business use cases that they have been most satisfied with while using VTenext.

Other use cases:

  • Engagement Management
  • Market Research
  • Cross Selling
  • Measuring Customer Satisfaction
  • Upselling
  • Contact List Management
  • Channel Marketing
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Business Priorities

Increase Sales & Revenue and Improve Internal Communications are the most popular business priorities that customers and associates have achieved using VTenext.

Other priorities:

  • Enter New Markets Internationally Or Locally
  • Grow Market Share
  • Improve Efficiency
  • Improve ROI
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VTenext Use-Cases and Business Priorities: Customer Satisfaction Data

VTenext's features include Personalization, and Ticketing. and VTenext support capabilities include 24/7 Support, AI Powered, Email Support, etc. also VTenext analytics capabilities include Custom Reports, and Analytics.

Reviews

"...vtenext is a unique Open Source CRM + BPM solution for the complete management of leads, contacts and customers...." Peer review

Peer review evidence (same sources as the product rating summary)

"...Lead management...." Case Study: Vetrocar S.p.a. a winning CRM Project
"...In particular, with the support of the partner CRMVillage, work-flows automations were already implemented in the system...." Case Study: Bosch Rexroth how to digitize your processes
"...Simplification of everyday tasks like for instance the use of standard template for offers and quotes...." Case Study: CAREL INDUSTRIES S.p.A.

VTenext, belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

vtenext streamlines customer management by digitizing and automating CRM processes from marketing to post-sales. A free trial is available to explore its features.

VTenext Customer wins, Customer success stories, Case studies

How does VTenext address your Lead Management Challenges?

How does VTenext facilitate Workflow Management?

What solutions does VTenext provide for Proposal & Quote Management?

11 buyers and buying teams have used Cuspera to assess how well VTenext solved their CRM needs. Cuspera uses 134 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.

 

Vetrocar S.p.a. - Automotive - Medium

Italy

Vtenext helped Vetrocar S.p.a. bring all business data into one CRM platform. The company automated sales, claims, lead management, ticketing, purchasing, and HR processes. Before, data was scattered... and often lost. Now, teams save time and access information easily. Ticket tracking and order management are more accurate. Vetrocar can analyze data and manage activities from a single dashboard.

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Regione Basilicata - Government Administration - Large

Basilicata, Italy

vtenext helped Regione Basilicata digitize and automate technical support requests. The platform unified internal and external service channels, managed GDPR compliance, and enabled targeted communic...ations. Staff and citizens now use a single portal for support, tracking, and updates. Automated workflows and centralized data improved productivity and reduced manual work. The project increased citizen satisfaction and streamlined supplier management.

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DeAngelisBus - Transportation/Trucking/Railroad - Small

Matera, Italy

DeAngelisBus used vtenext CRM to replace manual Excel processes. The company needed to organize and automate business activities as it grew. vtenext CRM helped centralize data, automate workflows, an...d improve real-time tracking. Administrative efficiency increased, and customer service improved. The company gained better control and traceability of all activities.

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CAREL INDUSTRIES S.p.A. - Manufacturing - Large

Brugine, Italy

CAREL INDUSTRIES S.p.A. used vtenext CRM to improve sales process coordination across 20 subsidiaries and 9 production plants. The company moved from on-premise to cloud CRM to support global expansi...on and unify sales operations. vtenext enabled segmentation by market, sales channel, and branch, and automated lead management and sales offer approval workflows. Active CRM users grew from 230 to 400 in three years. CAREL saw better communication, faster lead handling, and easier daily tasks for its sales teams.

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ButanGas - Oil & Energy - Medium

Milan, Italy

ButanGas used vtenext CRM to improve customer service and digitize contract management. The company integrated vtenext with its existing business tools, centralizing customer data and automating work...flows. Operators now access full client histories and manage contracts with digital signatures. The CRM automates lead-to-contract processes, reducing manual work and speeding up approvals. ButanGas saw higher customer satisfaction and streamlined internal procedures.

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Bosch Rexroth - Mechanical Or Industrial Engineering - Very Large

Lohr am Main, Germany

Bosch Rexroth used vtenext to manage complex business processes. The platform's flexibility and fast integration helped the team work on a single system. This reduced errors and saved time on every t...ask. vtenext enabled seamless collaboration and process automation. Bosch Rexroth improved efficiency across their operations.

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lightning

Peers used VTenext for lead management and workflow management

VTenext Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.32/5 ★

Read Reviews (25)
Analytics

3.26/5 ★

Read Reviews (2)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.32/5 ★

Read Reviews (25)
Analytics

3.26/5 ★

Read Reviews (2)

Software Failure Risk Guidance

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for VTenext

Top Failure Risks for VTenext

VTENEXT Srl. News

Awards

Scopri tutte le news relative al mondo vtenext!

Vtenext has been recognized as a Top Performer by SourceForge for Winter 2026, highlighting user appreciation and ongoing innovation in their CRM solutions.

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Product

vtenext incontra WhatsApp: con WASB migliora la tua customer experience Webinar Live

vtenext has introduced an integration with WhatsApp via the WA Smart Business (WASB) platform, enabling businesses to manage customer communications directly within the vtenext CRM. This integration streamlines customer engagement, automates workflows, and enhances the overall customer experience by unifying messaging and CRM processes.

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VTENEXT Srl. Profile

Company Name

VTENEXT Srl.

Company Website

https://www.vtenext.com/en/

HQ Location

38 Craven Street WC2N 5NG London United Kingdom

Employees

11-50

Social

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Financials

PRIVATE