VTenext: Product updates, Customer stories, and Insights | 2026 Cuspera

vtenext helped Basilicata Region digitize and automate technical assistance ticketing, GDPR management, and communications. The solution created a centralized, real-time database and improved custome...r and employee satisfaction. Multichannel ticket management unified requests from email, portal, and call center. Automated workflows and device tracking streamlined internal processes. Supplier activity monitoring and SLA tracking increased efficiency in public sector service delivery.
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vtenext CRM helped CAREL INDUSTRIES S.p.A. coordinate its global sales force across 20 branches and 9 production plants. CAREL switched to vtenext Cloud CRM to support business expansion and unify pr...ocesses. The solution enabled lead management, sales offer approvals, and integration with multiple ERPs. Active CRM users grew from 230 in 2017 to about 400 in 2020. The platform's flexibility and scalability improved sales process efficiency and user adoption.
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vtenext helped Banco di Napoli foundation digitize its grant application process. The foundation moved from paper-based, manual workflows to a cloud-based CRM with a dedicated web portal. This allowe...d for centralized records, automatic data checks, and digital archiving. The new system enabled remote work and improved transparency. The project went live in just one month, making daily work faster and more efficient.
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vtenext CRM helped QFORT S.R.L. centralize business unit data and standardize the buying experience across partners and flagship stores. The solution integrated with a contact center, enabled real-ti...me sales and customer journey tracking, and digitized lead management. QFORT improved service quality, decision-making speed, and customer experience. The CRM also allowed targeted campaigns and performance monitoring for partners.
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vtenext CRM helped CAAP Onlus digitize their operations and organize all data in one place. Volunteers now work remotely and manage up to 800 children at once. The CRM automates tasks like receipts a...nd reminders, saving time. CAAP Onlus uses vtenext to connect records for children, godparents, and donations. The system supports fast updates, remote access, and better cooperation among global volunteers.
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vtenext helped Corex S.p.A. digitize sales processes across 82 markets. The company integrated CRM with ERP and business intelligence tools. This improved data access, sped up information sharing, an...d reduced errors. Automated workflows now manage sales, contracts, and complaints. All business areas work in one secure environment.
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