VisionFlow - CRM: Use Cases, Capabilities & Competitors

Name: VisionFlow
Brand: VisionFlow
Rating: 4.4 (480 reviews)

4.44 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

(480)

VisionFlow: Powerful software for Customer Support, Project Management, ITSM, CRM

VisionFlow Overview

VisionFlow integrates multiple business functions into a singular platform, offering a unique feature set that includes case management, CRM, project management, service management, and product development. This comprehensive suite allows businesses to select and tailor modules according to their specific needs, ensuring seamless integration across operations. VisionFlow's standout capability is its flexibility, providing unlimited possibilities for customization to fit diverse organizational requirements. With an emphasis on automating processes, the platform supports efficient workflow management, enhancing productivity. The system is easy to set up, making it accessible for businesses looking to streamline their operations without complex implementation.

Use Cases

Customers recommend Helpdesk Management, Knowledge Management, Products & Pricelist Management, as the business use cases that they have been most satisfied with while using VisionFlow.

Other use cases:

Workflow Management
Communication Management
Contract Management
Engagement Management
Proposal & Quote Management
Contact List Management
Customer Case Management

See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Improve Internal Communications are the most popular business priorities that customers and associates have achieved using VisionFlow.

Other priorities:

Acquire Customers
Scale Best Practices
Improve Efficiency
Improve Visibility

See all business priorities See less business priorities

VisionFlow Use-Cases and Business Priorities: Customer Satisfaction Data

VisionFlow works with different mediums / channels such as User Generated Content. Blogs. E-Mail etc.

VisionFlow's features include Dashboard, Personalization, Ticketing, etc. and VisionFlow support capabilities include Phone Support, 24/7 Support, Email Support, etc. also VisionFlow analytics capabilities include Custom Reports, and Analytics.

Reviews

"VisionFlow is perfect for us. It’s easy to work in, quick to get started with and is good to work on." - Martin Epel

Peer review evidence (same sources as the product rating summary)

"...Very easy to use, Great functionality that includes Project Management, HelpDesk with an external Support Center Module, Issue Tracking, Document management...." Peer review by Kalle J., IT Manager

"...It also includes Knowledge base and Discussion forum functionality, but we are not using that...." Peer review by Kalle J., IT Manager

"...It covers all key areas such as project management, product and release planning, test management configuration management and more...." Peer review by Jack L, Sr. Software Engineer

VisionFlow, belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

VisionFlow is a versatile software for Customer Support, Project Management, ITSM, and CRM. It can be customized from a simple set-up to advanced configurations.

Popular Business Setting

for VisionFlow

Top Industries

Telecommunications
Media Production
Consumer Services

Popular in

Small Business
Large Enterprise
Mid Market

VisionFlow is popular in Telecommunications, Media Production, and Consumer Services and is widely used by Small Business, Large Enterprise, and Mid Market.

VisionFlow Customer wins, Customer success stories, Case studies

How does VisionFlow facilitate Helpdesk Management?

What solutions does VisionFlow provide for Knowledge Management?

How can VisionFlow optimize your Products & Pricelist Management Workflow?

How does VisionFlow facilitate Workflow Management?

How can VisionFlow enhance your Communication Management process?

11 buyers and buying teams have used Cuspera to assess how well VisionFlow solved their CRM needs. Cuspera uses 480 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.

CUSTOMERS	TESTIMONIALS
Martin Epel System manager Aleris	VisionFlow is perfect for us. It’s easy to work in, quick to get started with and is good to work on. Testimonial By Martin Epel
Erik Sandstrom Senior System Specialist Polystar	The traceability of VisionFlow is very good, we get a clear and detailed picture of how customer flows are linked from quotation to delivery project and development Testimonial By Erik Sandstrom
Robert Gehring Manager of member, publishing and customer service STIM	VisionFlow meets our requirements and more. The traceability is super good, we can follow all our cases regardless of owner and status. The idea is that the entire STIM will work in VisionFlow to gather everything in one and the same system. We work more with virtual teams now, which has streamline...d our way of working. It is not more difficult than a regular mail account. These are just a few extra things to keep in mind so that we can get what we want out of the system. Testimonial By Robert Gehring

CUSTOMERS	TESTIMONIALS
Martin Epel System manager Aleris	VisionFlow is perfect for us. It’s easy to work in, quick to get started with and is good to work on. Testimonial By Martin Epel
Erik Sandstrom Senior System Specialist Polystar	The traceability of VisionFlow is very good, we get a clear and detailed picture of how customer flows are linked from quotation to delivery project and development Testimonial By Erik Sandstrom
Robert Gehring Manager of member, publishing and customer service STIM	VisionFlow meets our requirements and more. The traceability is super good, we can follow all our cases regardless of owner and status. The idea is that the entire STIM will work in VisionFlow to gather everything in one and the same system. We work more with virtual teams now, which has streamline...d our way of working. It is not more difficult than a regular mail account. These are just a few extra things to keep in mind so that we can get what we want out of the system. Testimonial By Robert Gehring

HSB Brf Viggbygärdet - Real Estate - Small

VisionFlow helped HSB Brf Viggbygärdet bring all issues and projects into one shared workspace. The team moved from scattered lists and emails to a clear, user-friendly platform. VisionFlow's flexibi...lity let them customize workflows and views for daily tasks and big projects. The system improved team overview, responsibility, and process safety. Fast customer support and easy adjustments made VisionFlow a long-term solution for their property management needs.

Karlskoga Municipality - Government Administration - Large

VisionFlow helped Karlskoga Municipality unify case management across 49 workspaces and 290 users. The platform connects the service center with all departments, giving a clear overview from first co...ntact to resolution. Teams now avoid double work and track every case's full history. Collaboration improved, response times are faster, and service quality is higher. Visionera's responsive support and flexible system enable ongoing growth and adaptation.

Nordic Level Group - Security And Safety Services

VisionFlow helps Nordic Level Group manage sensitive order data securely. The company needed a GDPR-compliant case management system with Swedish data storage. VisionFlow provided a flexible order po...rtal that fits their workflow and reduces admin work. Nordic Level Group values the high security and ability to customize features. The solution gives them better control, overview, and efficiency in their operations.

STIM - Entertainment - Medium

VisionFlow helped STIM modernize its support operations. STIM needed better traceability and transparency as music industry data grew. VisionFlow gave them a single system for case management and col...laboration. Departments now share information and work together more easily. STIM can track every case and extract insights for better decisions. The new system improved response times and transparency for members and clients.

Hedemora Energi - Utilities

VisionFlow helped Hedemora Energi make their case management more efficient. The company used VisionFlow to streamline internal processes and improve control. The system allowed multiple handlers to ...work on the same case at once. Hedemora Energi values the flexibility and strong support from Visionera. They now have better structure and faster processes.

Elisa Polystar - Telecommunications - Large

VisionFlow helped Elisa Polystar unify complex customer workflows across multiple business areas. The company replaced a cumbersome support system with VisionFlow, gaining structure, traceability, an...d financial control. All quotations, projects, and support cases are now managed in one system, improving transparency and decision-making. The Customer Access Portal lets clients log and track cases directly. Elisa Polystar now enjoys reliable financial control and a clear view of customer journeys.

Peers used VisionFlow for helpdesk management and knowledge management

VisionFlow Features

Low
Medium
High

FEATURE	RATINGS AND REVIEWS
Custom Reports	3.79/5 ★ Read Reviews (59)
Analytics	2.96/5 ★ Read Reviews (1)

CAPABILITIES	RATINGS AND REVIEWS
Custom Reports	3.79/5 ★ Read Reviews (59)
Analytics	2.96/5 ★ Read Reviews (1)

Software Failure Risk Guidance

for VisionFlow

Overall Risk Meter

Low Medium High

Top Failure Risks for VisionFlow

Visionera AB Profile

Company Name

Visionera AB

Company Website

https://visionflow.com/

HQ Location

Vegagatan 3, Visionera AB, Stockholm, Stockholm 11329, SE

Employees

1-10

Social

Financials