Verint Unified VoC Platform Overview

Verint Unified VoC enables listening, analyzing, and acting on cross-channel customer insights. It is a fully connected solution for speech, text, and operational data.

Use Cases

Customers recommend Knowledge Management, Customer Feedback Management, Engagement Management, as the business use cases that they have been most satisfied with while using Verint Unified VoC Platform.

Other use cases:

  • Social Media Analytics
  • Engaging On Social Media
  • Scheduling Post To Social Media
  • Competitive Intelligence
  • Performance Management
  • Customise Loyalty Program
  • Content Publishing
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Business Priorities

Enhance Customer Relationships and Improve Efficiency are the most popular business priorities that customers and associates have achieved using Verint Unified VoC Platform.

Other priorities:

  • Increase Sales & Revenue
  • Acquire Customers
See all business priorities See less business priorities

Verint Unified VoC Platform Use-Cases and Business Priorities: Customer Satisfaction Data

Verint Unified VoC Platform works with different mediums / channels such as E-Mail. Chat. Omnichannel etc.

Reviews

"Verint [Survey Management] is a powerful means of collecting, analyzing, and acting on customer feedback across all channels. This real-time customer feedback provides our clients with credible, trustworthy, and actionable insights into their produc...ts, organizations, and customers." - Ruan van Niekerk

Verint Unified VoC Platform, belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Verint Unified VoC Platform

Top Industries

  • Financial Services
  • Information Technology and Services
  • Marketing and Advertising

Popular in

  • Large Enterprise
  • Enterprise
  • Small Business

Verint Unified VoC Platform is popular in Financial Services, Information Technology And Services, and Marketing And Advertising and is widely used by Large Enterprise, Enterprise, and Small Business.

Verint Unified VoC Platform Customer wins, Customer success stories, Case studies

What Are the key features of Verint Unified VoC Platform for Customer Feedback Management?

What benefits does Verint Unified VoC Platform offer for Engagement Management?

11 buyers and buying teams have used Cuspera to assess how well Verint Unified VoC Platform solved their Help Desk needs. Cuspera uses 119 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

CUSTOMERS TESTIMONIALS
Verint Unified VoC Platform testimonial

Ruan van Niekerk

Senior Systems Engineer

Consulta
Verint [Survey Management] is a powerful means of collecting, analyzing, and acting on customer feedback across all channels. This real-time customer feedback provides our clients with credible, trustworthy, and actionable insights into their products, organizations, and customers. Testimonial By Ruan van Niekerk
Verint Unified VoC Platform testimonial

Mohammed AlDossary

SVP, Head of Customer Experience

Riyad Bank
The program is particularly valuable in our affluent ‘gold’ and ‘diamond’ customer segments. We can immediately understand the sentiment of this important group of customers and take action on the insights. Moreover, we can identify the performance of the associated customer relationship managers, ...adding training where necessary or rewarding managers showing exceptional performance.

Testimonial By Mohammed AlDossary
Verint Unified VoC Platform testimonial

GNC
GNC is a big company with many moving parts, but we’re all seeing the same feedback data, so we can coordinate and respond as one. Our customers have noticed, and we have clear evidence that the changes we made have had a positive impact on sales. Testimonial By GNC
CUSTOMERS TESTIMONIALS
Verint Unified VoC Platform testimonial

Ruan van Niekerk

Senior Systems Engineer

Consulta
Verint [Survey Management] is a powerful means of collecting, analyzing, and acting on customer feedback across all channels. This real-time customer feedback provides our clients with credible, trustworthy, and actionable insights into their products, organizations, and customers. Testimonial By Ruan van Niekerk
Verint Unified VoC Platform testimonial

Mohammed AlDossary

SVP, Head of Customer Experience

Riyad Bank
The program is particularly valuable in our affluent ‘gold’ and ‘diamond’ customer segments. We can immediately understand the sentiment of this important group of customers and take action on the insights. Moreover, we can identify the performance of the associated customer relationship managers, ...adding training where necessary or rewarding managers showing exceptional performance.

Testimonial By Mohammed AlDossary
Verint Unified VoC Platform testimonial

GNC
GNC is a big company with many moving parts, but we’re all seeing the same feedback data, so we can coordinate and respond as one. Our customers have noticed, and we have clear evidence that the changes we made have had a positive impact on sales. Testimonial By GNC
 

Verint AI Transforms Volaris Airlines: 70% Cost Reduction, 3X Call Volume, Zero Added Staff - Stock Titan

Verint's AI-powered bots have enabled Volaris Airlines to achieve a 70% reduction in customer service costs and handle three times the call volume without increasing staff. The implementation of Veri...nt bots has also increased Volaris's customer satisfaction by 30% and facilitated sales through digital channels, enhancing customer experience and generating additional revenue.

Read on →
 

BT Group Elevates Customer Experience and Grows Revenue in Sales Contact Centers With Verint Bots - Business Wire

BT Group expanded its deployment of Verints AI-powered botsincluding the Coaching Bot, Wrap Up Bot, and CX/EX Scoring Botfrom 450 to 4,500 sales contact center agents. These Verint solutions improved... upsell and cross-sell rates, accelerated agent onboarding, and reduced customer churn, enhancing both customer and employee experience across BT Groups U.K. operations.

Read on →

Comerica - Banking

Comerica, a 168-year-old bank, wanted to improve its digital banking experience. They faced challenges with evolving customer expectations and fragmented feedback. Comerica partnered with Verint Pred...ictive Experience to gather better data. This helped them make informed decisions and improve customer satisfaction. They increased mobile banking satisfaction by 5 points and improved overall satisfaction.

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Connex - Information Technology And Services

Connex is a systems integrator with over 600 employees in North America. They partner with Verint to implement customer engagement solutions. Connex helps clients improve efficiency in call centers a...nd other areas. They provide ROI studies showing a 20% average improvement. Connex offers 24/7 support and conducts Proof of Concepts to demonstrate value.

Read on →

Qualfon - Marketing And Advertising

Verint Workforce Management and MyVerint App helped Qualfon improve employee and customer experience. Qualfon used these tools to increase CX automation and boost efficiency. The company saw greater ...agent capacity and better customer service. Flexible schedules for agents led to an almost 2% drop in no-call, no-shows. Real time analysts spent 17% less time on daily busy work.

Read on →

A financial services company - Financial Services

Verint Intelligent Virtual Assistant (IVA) helped a leading financial services company improve customer service. The company used Verint IVA to automate 22 million interactions each year. It saved $1...8 million by containing 80% of customer interactions in digital channels. The IVA supports hundreds of unique end user groups, helping both customers and internal associates. The company branded its IVA and improved service with language tuning and conversation analysis.

Read on →
lightning

Peers used Verint Unified VoC Platform for knowledge management and customer feedback management

Verint Unified VoC Platform Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.50/5 ★

Read Reviews (4)
Analytics

4.39/5 ★

Read Reviews (25)
Custom Reports

3.27/5 ★

Read Reviews (16)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.50/5 ★

Read Reviews (4)
Analytics

4.39/5 ★

Read Reviews (25)
Custom Reports

3.27/5 ★

Read Reviews (16)

Software Failure Risk Guidance

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for Verint Unified VoC Platform

Top Failure Risks for Verint Unified VoC Platform

Verint Systems, Inc News

M&A

Verint Systems Getting Taken Private, As AI-Driven CX Automation Proves Valuable

Calabrio, a Thoma Bravo portfolio company, will acquire Verint Systems Inc. for $2 billion in an all-cash transaction. The deal, approved by Verint's board, offers shareholders $20.50 per share, an 18% premium. Verint will become a wholly owned subsidiary of Calabrio, enhancing its position in the CX Automation market. The merger is expected to close by the end of Verint's fiscal year, subject to customary conditions and shareholder approval.

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Financial

Verint Announces Q2 Results | FinancialContent

Verint announced its Q2 financial results, reporting a 21% year-over-year increase in AI Annual Recurring Revenue (ARR) and a total revenue of $208 million. The company also highlighted its pending acquisition by Thoma Bravo for $2 billion, which is expected to close by the end of the fiscal year. This acquisition aims to bolster Verint's leadership in CX Automation.

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M&A

Thoma Bravo Acquires Verint to Join Forces with Calabrio to Create an ...

Thoma Bravo has entered a definitive agreement to acquire Verint Systems, Inc. for $2 billion. Post-acquisition, Verint will merge with Calabrio, forming a leading provider of AI-driven customer experience automation solutions. The combined entity aims to enhance customer interactions and drive business outcomes across diverse markets.

Read more →
Product

Verint Systems: Pioneering AI-Driven CX Automation with Scalable ...

Verint Systems is leading AI-driven customer experience automation with a 25% YoY growth in SaaS bookings, driven by AI-powered bots. The company achieved $356M in AI-driven ARR by Q4 2025, with a hybrid cloud platform and top ISG ranking in knowledge management. Verint's strategic roadmap includes GenAI integration and expansion into journey mapping, positioning it as a leader in the $24B CX automation market.

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Verint Systems, Inc Profile

Company Name

Verint Systems, Inc

Company Website

https://www.verint.com/

HQ Location

175 Broadhollow Rd., Suite 100 Melville, NY 11747 USA

Employees

1001-5000

Social

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Financials

IPO