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Verint Unified VoC Platform: Use-Cases, Insights and Reviews | 2025 Cuspera

Name: Verint Unified VoC Platform
Brand: Verint Unified VoC Platform
Rating: 4.04 (119 reviews)

4.04 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

Voice of the Customer | Verint Systems

Verint Unified VoC Platform Overview

Verint Unified VoC enables listening, analyzing, and acting on cross-channel customer insights. It is a fully connected solution for speech, text, and operational data.

Use Cases

Customers recommend Knowledge Management, Customer Feedback Management, Engagement Management, as the business use cases that they have been most satisfied with while using Verint Unified VoC Platform.

Other use cases:

Social Media Analytics
Engaging On Social Media
Scheduling Post To Social Media
Competitive Intelligence
Performance Management
Customise Loyalty Program
Content Publishing

See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Improve Efficiency are the most popular business priorities that customers and associates have achieved using Verint Unified VoC Platform.

Other priorities:

Increase Sales & Revenue
Acquire Customers

See all business priorities See less business priorities

Verint Unified VoC Platform Use-Cases and Business Priorities: Customer Satisfaction Data

Verint Unified VoC Platform works with different mediums / channels such as E-Mail. Chat. Omnichannel etc.

Reviews

"Verint [Survey Management] is a powerful means of collecting, analyzing, and acting on customer feedback across all channels. This real-time customer feedback provides our clients with credible, trustworthy, and actionable insights into their produc...ts, organizations, and customers." - Ruan van Niekerk

Verint Unified VoC Platform, belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Verint Unified VoC Platform

Top Industries

Financial Services
Information Technology and Services
Marketing and Advertising

Popular in

Large Enterprise
Enterprise
Small Business

Verint Unified VoC Platform is popular in Financial Services, Information Technology And Services, and Marketing And Advertising and is widely used by Large Enterprise, Enterprise, and Small Business.

Comprehensive Insights on Verint Unified VoC Platform Use Cases

What solutions does Verint Unified VoC Platform provide for Customer Feedback Management?

What benefits does Verint Unified VoC Platform offer for Engagement Management?

10+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Verint Unified VoC Platform solved their Help Desk needs. Cuspera uses 119 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

Customer Testimonials

CUSTOMERS	TESTIMONIALS
Ruan van Niekerk Senior Systems Engineer Consulta	Verint [Survey Management] is a powerful means of collecting, analyzing, and acting on customer feedback across all channels. This real-time customer feedback provides our clients with credible, trustworthy, and actionable insights into their products, organizations, and customers. Testimonial By Ruan van Niekerk
GNC	GNC is a big company with many moving parts, but we’re all seeing the same feedback data, so we can coordinate and respond as one. Our customers have noticed, and we have clear evidence that the changes we made have had a positive impact on sales. Testimonial By GNC
Mohammed AlDossary SVP, Head of Customer Experience Riyad Bank	The program is particularly valuable in our affluent ‘gold’ and ‘diamond’ customer segments. We can immediately understand the sentiment of this important group of customers and take action on the insights. Moreover, we can identify the performance of the associated customer relationship managers, ...adding training where necessary or rewarding managers showing exceptional performance. Testimonial By Mohammed AlDossary

CUSTOMERS	TESTIMONIALS
Ruan van Niekerk Senior Systems Engineer Consulta	Verint [Survey Management] is a powerful means of collecting, analyzing, and acting on customer feedback across all channels. This real-time customer feedback provides our clients with credible, trustworthy, and actionable insights into their products, organizations, and customers. Testimonial By Ruan van Niekerk
GNC	GNC is a big company with many moving parts, but we’re all seeing the same feedback data, so we can coordinate and respond as one. Our customers have noticed, and we have clear evidence that the changes we made have had a positive impact on sales. Testimonial By GNC
Mohammed AlDossary SVP, Head of Customer Experience Riyad Bank	The program is particularly valuable in our affluent ‘gold’ and ‘diamond’ customer segments. We can immediately understand the sentiment of this important group of customers and take action on the insights. Moreover, we can identify the performance of the associated customer relationship managers, ...adding training where necessary or rewarding managers showing exceptional performance. Testimonial By Mohammed AlDossary

Case Studies

Transportation/Trucking/Railroad

CASE STUDY Volaris

Volaris, a Mexican low-cost airline, needed to control service costs while improving customer experience. They handle five million customer interactions each year. Volaris used Verint to manage high ...inbound volumes and improve service quality. They achieved an 85% digital interaction containment rate and a 3x increase in agent capacity.

Telecommunications

CASE STUDY Claro Brazil

Claro Brazil wanted to improve sales and customer satisfaction. They used Verint Speech Analytics and Verint Exact Transcription Bot to enhance employee performance and sales quality. As a result, sa...les conversions improved by 7%, the Net Promoter Score increased by 14 points, and customer complaints reduced by 22%.

Information Technology and Services

CASE STUDY Connex

Connex is a systems integrator with over 600 employees in North America. They partner with Verint to implement customer engagement solutions. Connex helps clients improve efficiency in call centers a...nd other areas. They provide ROI studies showing a 20% average improvement. Connex offers 24/7 support and conducts Proof of Concepts to demonstrate value.

Insurance

CASE STUDY Bradesco Seguros

Bradesco Seguros, the largest insurance company in Brazil and Latin America, used Verint Speech Analytics and Verint Quality Bot to improve customer experience and service. They automated the evaluat...ion of 100% of calls, reducing human intervention. This led to a 9-point increase in NPS, a 55% reduction in product-related complaints, and a 70% reduction in resources for standardized activities. These improvements highlight the importance of CX automation for immediate and sustained advancements.

CASE STUDY Five9, Inc.

Five9, Inc. is a leading provider of cloud-based contact center solutions. They partnered with Verint to enhance their offerings with Verint's customer engagement solutions. This partnership allows F...ive9 to offer a comprehensive contact center and workforce optimization solution. Together, they have over 100 joint customers and more than 75,000 subscribers. The collaboration has been recognized with multiple awards, highlighting the success of their joint efforts.

CASE STUDY Group Elite

Group Elite is a provider of professional and managed services for contact center solutions. They partnered with Verint to help over 300 customers modernize systems and improve customer engagement. G...roup Elite uses an outcome-based approach to ensure high usability and ROI. They offer 27 Quick Win consulting packages for targeted solutions. Group Elite also provides products like EliteSync and EliteKeep for integration and compliance. They support Verint's sales team and partner community with educational webinars.

Peers used Verint Unified VoC Platform for knowledge management and customer feedback management

Verint Unified VoC Platform Features

Low
Medium
High

FEATURE	RATINGS AND REVIEWS
AI Powered	3.50/5 ★ Read Reviews (4)
Analytics	4.39/5 ★ Read Reviews (25)
Custom Reports	3.27/5 ★ Read Reviews (16)

CAPABILITIES	RATINGS AND REVIEWS
AI Powered	3.50/5 ★ Read Reviews (4)
Analytics	4.39/5 ★ Read Reviews (25)
Custom Reports	3.27/5 ★ Read Reviews (16)

Software Failure Risk Guidance

for Verint Unified VoC Platform

Top Failure Risks for Verint Unified VoC Platform

Verint Systems, Inc News

Financial 18/05/2025

Verint to Announce First Quarter Financial Results on Wednesday, June 4, 2025

Verint will announce its first quarter financial results on Wednesday, June 4, 2025.

Product 13/01/2025

Verint Unveils AI-Powered CX Platform with 50+ Bots, Targets $760M ARR by 2026 - StockTitan

Verint has launched an AI-powered customer experience platform featuring over 50 bots, aiming for an annual recurring revenue of $760 million by 2026.

Financial 05/12/2024

Verint Systems Inc. (NASDAQ:VRNT) Q3 2025 Earnings Call Transcript - MSN

Verint Systems Inc. reported its financial results for the third quarter of 2025 during an earnings call.

Financial 04/12/2024

Verint Systems Inc. (NASDAQ:VRNT) Q3 2025 Earnings Call Transcript - Insider Monkey

Verint Systems Inc. held its Q3 2025 earnings call, discussing financial results and performance.

Verint Systems, Inc Profile

Company Name

Verint Systems, Inc

Company Website

https://www.verint.com/

HQ Location

175 Broadhollow Rd., Suite 100 Melville, NY 11747 USA

Employees

1001-5000

Social

Financials

IPO