Real-World Case Studies and Customer Success Stories with UXCam

Costa Coffee improved app engagement and user retention using UXCam's mobile-first analytics, resulting in a 25% increase in user interactions and a 15% reduction in churn rate.

Costa Coffee wanted to improve their app registration process. Many users dropped off during sign-up, especially due to invalid password entries. They used UXCam to track custom events and analyze us...er behavior. The team found that 15% of new users dropped off after entering invalid passwords. With these insights, they proposed design changes to the app. This helped Costa Coffee work towards higher loyalty program sign-ups and more revenue.
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PlaceMakers is a construction material supplier in New Zealand. They launched their app in April 2020 and faced problems with stock updates during the pandemic. Customers were frustrated when items b...ecame unavailable at checkout. The team used UXCam to watch session replays and heatmaps. They found that their warning messages were too strong and stopped users from buying. After changing the message, sales doubled and research time dropped from months to days.
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JobNimbus doubles its app store rating and boosts feature adoption with UXCam.

Inspire Fitness wanted to better understand user behavior and improve their app. They used UXCam to track events, session recordings, and heatmaps. The team set up custom analytics to measure key met...rics. They saw a 460% increase in time spent in-app and a 181% increase in new user sign-ups over three months. App crashes dropped by 40%. UXCam helped Inspire Fitness make data-driven decisions and improve their product.
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Recora helps heart patients recover at home with a virtual cardiac rehab app. Many older users struggled with the app's 'join session' button, leading to missed sessions and many support calls. Using... UXCam, Recora found users were holding the button instead of tapping it. They changed the app to allow both tapping and holding. This fix led to a 142% drop in support tickets, a 30% decrease in user frustration, and fewer devices being returned.
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Western Governors University improved user engagement and reduced issue resolution time by using UXCam's mobile-first analytics and tagless autocapture.

Western Governors University wanted to understand why few students used their mobile app. They used UXCam to track app metrics and found that many students had login issues. The team used funnels and... session replay to see that 61% of sessions dropped off at login. They fixed the login logic to let more students access the app. As a result, monthly active users grew from 55,000 to 117,000, and user reach increased from 19% to 65% of students.
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Housing.com used UXCam to improve user engagement, retention, and issue resolution, leading to better app performance.

Housing.com is a leading real estate platform in India. The team faced challenges in collecting unbiased user feedback and understanding how users interacted with new features. They used UXCam to rev...iew session recordings and heatmaps. This helped them see how users struggled with the search bar and led to a redesign. After the changes, feature adoption increased from 20% to 40%. The team now uses UXCam to test and measure new ideas.
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JobNimbus had a poorly rated app with a 2.5-star review and high churn. Many users were not tech-savvy and did not like using digital tools. The team rebuilt the app and used UXCam to understand user... needs and track key metrics. After 18 months, the app rating rose to 4.8 stars. Adoption jumped from 0.51% to 25% in four weeks. The app became a top reason for customer retention instead of churn.
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Recora improved app performance and user experience using UXCam's mobile-first analytics, leading to better user retention and conversion rates.