Uplight: Power the Customer Energy Experience and Motivate Utility Customers into Action
Utilities Case Studies and Success Stories with Uplight
CASE STUDY SMUD
SMUD wanted to help low-to-moderate income customers save energy. They used a Giveaway Hub to engage these customers. The Hub encouraged people to visit the Marketplace. Customers could save energy f...or free. The case study explains how this approach worked for SMUD.
Consumers Energy wanted to help customers in Michigan during cold winters. Many people faced high energy bills and financial problems. Consumers Energy used Uplight's Offer Center to reach out to cus...tomers who needed help. They offered a free Google Nest smart thermostat to income-qualified customers. This helped customers save about 10-15% on their energy bills.
Evergy wanted to help income-eligible customers save energy and money. They used Offer Center to give these customers free energy-saving products. The process was easy and had no strings attached. Th...is helped customers save today and in the future. Evergy showed how utilities can make saving energy simple for everyone.
Pioneer Community Energy wanted to improve grid reliability and keep customers happy. They started the PowerShift Rewards program. This program gives rewards to customers who use less energy during b...usy times. Pioneer set up a way to tell customers about events and give them incentives. In their pilot, they reduced almost 1.5 MWh of energy use during all events. They plan to save even more energy in the future.
Jackson EMC wanted to improve customer satisfaction and increase smart thermostat rebate participation. They used Uplight's Marketplace solution. As a result, they exceeded their smart thermostat reb...ate projection by 43%. They also increased customer satisfaction and their average Net Promoter Score.
A large Northeast IOU wanted to improve their marketplace transactions. They partnered with Simple Energy to reach this goal. Simple Energy’s Marketplace drove the highest rate of energy-saving produ...ct transactions in the U.S. The results outperformed other competitors in the same region. The utility saw strong marketplace performance during the partnership.
PG&E wanted to help their residential and business customers understand and choose the best rate plans. They used Uplight’s platform to make this easier. Over 600,000 small and medium business and co...mmercial customers could now compare and select the right rate plan. This helped customers make better choices for their business. The solution made the process simpler for everyone.
A major Midwestern utility had trouble getting small and medium businesses to engage with their energy programs. Many businesses did not trust or respond to utility messages. The utility started usin...g Uplight’s Business Customer Solution in 2018. They used it to send tailored energy advice to these businesses. They also used Uplight’s Outbound Communications product to improve engagement. The case study shows how these tools helped the utility connect better with business customers.
Alabama Power Company wanted to help customers use less energy during peak hours. They expanded their demand response program. They used rate-optimized thermostat control to shift energy use to cheap...er times. Customers stayed comfortable and saved money with time-of-use rates. The program helped keep customers happy and engaged.
Orange and Rockland wanted to help their customers buy electric vehicles and join managed charging programs. They used a marketplace hub to educate and motivate their customers. This helped increase ...grid flexibility and stability. The case study shows how utilities can use this approach to reach their goals. No specific numbers or metrics are given in the content.
A large Midwestern utility wanted to better engage small and medium-sized business customers. They used Uplight’s Business Customer solution. This let their business customers get personalized energy... insights and advice in one portal. The portal used single sign-on for easy access. The goal was to help these businesses manage energy better and make good decisions. The solution also aimed to help the power grid.
