Uplight Overview

Uplight is the market-leading platform for customer engagement, enrollment, and load flexibility for energy providers. It optimizes energy management and enhances customer experience.

Use Cases

Customers recommend Engagement Management, Measuring Customer Satisfaction, Identify Target Customers, as the business use cases that they have been most satisfied with while using Uplight.

Other use cases:

  • Rating And Review Management
  • Measuring Net Promoter Score
  • Campaign Management
  • Helpdesk Management
  • Segmentation And Targeting
  • Forecasting
  • Competitive Intelligence
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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Uplight.

Other priorities:

  • Establish Thought Leadership
  • Launch New Products
  • Increase Sales & Revenue
  • Improve Stakeholder Relations
  • Scale Best Practices
  • Improve Efficiency
  • Improve Digital And Social Presence
  • Increase Customer Life Time Value
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Uplight Use-Cases and Business Priorities: Customer Satisfaction Data

Uplight works with different mediums / channels such as Promotions.

Uplight's features include Personalization. and Uplight support capabilities include 24/7 Support, AI Powered, Phone Support, etc. also Uplight analytics capabilities include Custom Reports, and Analytics.

Reviews

"...The customer engagement is better...." Peer review by PSEG Long Island, Program Manager, PSEG Long Island

Comprehensive Insights on Uplight Use Cases

How can Uplight optimize your Engagement Management Workflow?

How can Uplight optimize your Measuring Customer Satisfaction Workflow?

What solutions does Uplight provide for Identify Target Customers?

What Are the key features of Uplight for Rating And Review Management?

11 buyers and buying teams have used Cuspera to assess how well Uplight solved their business needs. Cuspera uses 520 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.

Case Studies

Utilities

CASE STUDY SMUD

SMUD wanted to help low-to-moderate income customers save energy. They used a Giveaway Hub to engage these customers. The Hub encouraged people to visit the Marketplace. Customers could save energy f...or free. The case study explains how this approach worked for SMUD.

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Utilities

CASE STUDY PG&E

PG&E wanted to help their residential and business customers understand and choose the best rate plans. They used Uplight’s platform to make this easier. Over 600,000 small and medium business and co...mmercial customers could now compare and select the right rate plan. This helped customers make better choices for their business. The solution made the process simpler for everyone.

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Utilities

CASE STUDY Alabama Power Company (APC)

Alabama Power Company wanted to help customers use less energy during peak hours. They expanded their demand response program. They used rate-optimized thermostat control to shift energy use to cheap...er times. Customers stayed comfortable and saved money with time-of-use rates. The program helped keep customers happy and engaged.

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Utilities

CASE STUDY Orange and Rockland

Orange and Rockland wanted to help their customers buy electric vehicles and join managed charging programs. They used a marketplace hub to educate and motivate their customers. This helped increase ...grid flexibility and stability. The case study shows how utilities can use this approach to reach their goals. No specific numbers or metrics are given in the content.

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Utilities

CASE STUDY Jackson EMC

Jackson EMC wanted to improve customer satisfaction and increase smart thermostat rebate participation. They used Uplight's Marketplace solution. As a result, they exceeded their smart thermostat reb...ate projection by 43%. They also increased customer satisfaction and their average Net Promoter Score.

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Utilities

CASE STUDY a large Northeast IOU

A large Northeast IOU wanted to improve their marketplace transactions. They partnered with Simple Energy to reach this goal. Simple Energy’s Marketplace drove the highest rate of energy-saving produ...ct transactions in the U.S. The results outperformed other competitors in the same region. The utility saw strong marketplace performance during the partnership.

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Frequently Asked Questions(FAQ)

for Uplight

What is Uplight used for?

Uplight is mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Engagement Management, Measuring Customer Satisfaction and Identify Target Customers .

Where is Uplight located?

Uplight is headquartered at Boulder, CO 80301, US.
lightning

Peers used Uplight for engagement management and measuring customer satisfaction

Uplight Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.42/5 ★

Read Reviews (1)
Custom Reports

4.65/5 ★

Read Reviews (72)
Analytics

4.31/5 ★

Read Reviews (36)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.42/5 ★

Read Reviews (1)
Custom Reports

4.65/5 ★

Read Reviews (72)
Analytics

4.31/5 ★

Read Reviews (36)

Software Failure Risk Guidance

?

for Uplight

Overall Risk Meter

Low Medium High

Top Failure Risks for Uplight

Uplight, Inc. News

Awards

Uplight is a 2025 Best Workplace for Innovators in the Flexible Workplace Category!

Uplight has been recognized by Fast Company as a 2025 Best Workplace for Innovators in the Flexible Workplace category. This accolade highlights Uplight's commitment to fostering innovation through remote-first work arrangements, which empower employees to work flexibly across the U.S. The company's Boulder office serves as a hub for in-person collaboration, supporting its innovative culture.

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Product

Predictive Capacity Dispatch Delivers on its Promise with AI-Driven Precision

Uplight's Predictive Capacity Dispatch (PCD) technology has successfully transformed smart thermostats into reliable demand response resources using AI. During a recent heat wave, PCD achieved a 36 MW load shift from 34,000 thermostats, proving its precision and reliability. The enhanced Flex platform now offers utilities improved scheduling and customer experience, reducing opt-out rates by 15% and demonstrating the system's scalability and effectiveness.

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Product

Harnessing the Power of Customer Data: Driving Action with Uplights Customer Insights Dashboard

Uplight's Customer Insights Dashboard enhances utility program participation by providing actionable business intelligence. The dashboard uses a unified data platform and advanced AI to offer a 360-degree view of energy consumers, enabling utilities to segment and target customers effectively. This data-driven approach improves engagement in clean energy initiatives, such as electric vehicle programs, by offering personalized insights and recruitment strategies.

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Product

Uplight Launches Software Development Kit to Accelerate DER Integration at Scale

Uplight has introduced a new software development kit (SDK) designed to simplify and speed up the integration of distributed energy resources (DERs) into utility systems. The SDK offers utilities and energy solution providers a standardized, scalable way to connect DER assets, supporting grid modernization and clean energy goals. This launch enhances Uplights clean energy platform with advanced interoperability and streamlined deployment for DER management.

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Uplight, Inc. Profile

Company Name

Uplight, Inc.

Company Website

https://uplight.com/

HQ Location

Boulder, CO 80301, US

Employees

201-500

Social

Linkedin

Financials

PRIVATE