Real-World Case Studies and Customer Success Stories with Unless

Kruidvat used the Unless platform to speed up website experiments and content updates. The team reduced time-to-market for new features... from months to almost zero. They launched hundreds of new experiences, leading to higher conversion rates. Unless enabled rapid testing, audience targeting, and instant deployment of changes. Kruidvat could quickly respond to local events and implement complex features in days.
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Unless helped Prénatal run A/B tests on their e-commerce site. They tested banner images and product visuals to see what... increased clicks and sales. A new homepage banner led to a 144% lift in clicks. Testing product images increased order completion by up to 59.4% in some categories. Prénatal used Unless to validate ideas before involving developers, saving time and improving the shopping journey.
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Unless helped CGS personalize its website for each visitor. CGS used behavioral and firmographic data to segment audiences. They tailored... banners, content, and social proof for each segment. This led to a 6% increase in engagement and an 18% rise in attention span. Stickiness improved by 23.5% and lead scores went up by 18%.
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Convious used Unless to quickly build and distribute custom widgets for its partners. They needed a My Account section and... a park map that could be added to any partner website. Unless let them create these components without slowing down their own development. The My Account widget connects to Convious APIs for account management. The park map widget offers search and filter features. Both widgets are easy to customize and deploy across many sites.
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Unless AI helped Visma | Onguard automate customer support in Zendesk. The team set up AI segments to answer product-specific... questions, reducing mix-ups. Implementation took just two weeks and was easy to configure. Early results show 8% of support tickets are now solved by AI, with a goal of reaching 20%. New employees quickly adopted the AI, speeding up their learning and improving efficiency.
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Unless AI helped ZorgDomein boost patient self-service and cut support tickets by 20%. The platform was live in just one... week, making it easy for patients to get answers fast. AI chat replaced the contact form, guiding users before they reached out for help. Most patient questions now get solved at the first point of contact. Insights from AI chats help ZorgDomein improve their support flow and documentation.
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Unless helped ClassTag personalize its website for teachers, parents, and school leaders. ClassTag used Unless to segment visitors and show... tailored content, boosting engagement and lowering bounce rates. Paid campaigns saw a 33% increase in signups for teachers. A self-segmentation widget led to a 150% uplift in overall conversion. ClassTag also launched personalized remarketing campaigns using Unless data.
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Unless helped Visma e-conomic cut in-app message load times from 10 seconds to 300 milliseconds. This made onboarding messages 30x... faster and visible to more users. Using Visma Data Lake and Unless, e-conomic segmented users and delivered personalized onboarding with custom components. Educational content and targeted CTAs improved user engagement, with one template download bar achieving 8,000 clicks. Testing different onboarding messages gave rapid insights for further optimization.
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Kamernet used Unless to personalize website content for users searching for housing in over 300 Dutch cities. They launched 130... experiences, including 55 feature components, to show relevant overlays and calls to action. This approach led to a 148.9% increase in account registrations. In the last 30 days, transactions rose by 42.5%. Unless helped Kamernet boost conversions for both renters and landlords with dynamic content insertion.
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Unless AI helped a large Dutch hospital cut time spent searching for internal knowledge. The hospital used AI agents to... answer staff questions and manage hundreds of SOPs and documents. This reduced administrative burden and improved productivity. Employees accessed information faster, saving time and lowering costs. The AI solution also helped new staff onboard more easily and reduced errors in patient care.
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Unless AI helped Peecho cut support tickets by over 90%. Peecho faced a flood of order-related questions, making up 70%... of all tickets. Unless integrated with Zendesk and Peecho's order API to deliver real-time answers. Customers now get instant updates and can ask follow-up questions. The AI saved the support team 14+ hours and reduced ticket volume sharply.
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