Trakdesk Overview
This is a summary of the comprehensive capabilities and benefits of Trakdesk based on over 159 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Trakdesk, belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Trakdesk is right for your needs? Our Cuspera AI engine can evaluate how Trakdesk fits your specific business needs, industry, and context. Get your personalized assessment report today.
Trakdesk supports business activities such as:
- Helpdesk Management
- Knowledge Management
- Rating And Review Management
- Customer Case Management
- Digital Signature
It can help manage these activities if you use Social Media and Chat for these needs. As a solution, Trakdesk's capabilities include Ticketing.
Trakdesk Hospital & Health Care Vertical is its biggest customer base.
Reviews
"...Trakdesk is a cloud based customer support and helpdesk software that has all the bells and whistles you would need to provide exceptional customer support...." Peer review from Trakdesk
Cuspera Reviews
9 buyers and buying teams have used Cuspera to assess how well Trakdesk solved their Help Desk needs. Cuspera uses 159 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Use Cases
Peers recommend Helpdesk Management , Knowledge Management , Rating And Review Management , as the business use cases that they have been most satisfied while using Trakdesk.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Helpdesk Management |
4.79/5 ★ |
"...Trakdesk is a cloud based customer support and helpdesk software that has all the bells and whistles you would need to provide exceptional customer support...." Peer review from Trakdesk |
| Knowledge Management with Social Media and Chat |
4.55/5 ★ |
"...4.- Trakdesk has elements for case management, live chat and design a knowledge base...." Peer review by Alex M, Analista de aplicaciones |
| Rating And Review Management |
3.88/5 ★ |
"...We have received more positive reviews from our customers and we have increased our effectiveness of resolved tickets...." Peer review by Alex M, Analista de aplicaciones |
| PEER EXPERIENCES | |
|---|---|
| Helpdesk Management |
4.79/5 ★ |
"...Trakdesk is a cloud based customer support and helpdesk software that has all the bells and whistles you would need to provide exceptional customer support...." Peer review from Trakdesk |
|
| Knowledge Management with Social Media and Chat |
4.55/5 ★ |
"...4.- Trakdesk has elements for case management, live chat and design a knowledge base...." Peer review by Alex M, Analista de aplicaciones |
|
| Rating And Review Management |
3.88/5 ★ |
"...We have received more positive reviews from our customers and we have increased our effectiveness of resolved tickets...." Peer review by Alex M, Analista de aplicaciones |
|
6+ more Business Use Cases
Our AI advisor, Wyz, harnessed 159 insights from peers and experts to help you assess how these Trakdesk use cases fit your Help Desk needs.
Popular Business Setting
for Trakdesk
Top Industries
- Hospital & Health Care
- Education
- Information Technology and Services
Popular in
- Small Business
- Enterprise
Peer and Expert Opinion on Features
for Trakdesk
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Ticketing | Read Reviews (19) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Ticketing | Read Reviews (19) |
IT and Other Capabilities
for Trakdesk
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (11) |
| Data Export | Read Reviews (5) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (11) |
| Data Export | Read Reviews (5) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (53) |
| Chat Support | Read Reviews (2) |
| Phone Support | Read Reviews (1) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (53) |
| Chat Support | Read Reviews (2) |
| Phone Support | Read Reviews (1) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (27) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (27) |
Software Failure Risk Guidance
?for Trakdesk
Top Failure Risks for Trakdesk
Vendor Profile Details
Company Name
Trakdesk
Company Website
https://trakdesk.com/HQ Location
PO BOX 611, Mableton, GA, 30126, USA, 15108584
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