Teradata Vantage Customer Experience Overview

Discover comprehensive insights into Teradata Vantage Customer Experience, the leading Customer Journey and Experience platform. Learn more about product features, capabilities and expert reviews based on 5 insights and explore use-cases showcasing how Teradata Vantage Customer Experience enhances Engagement management and drives growth.

This is a summary of the comprehensive capabilities and benefits of Teradata Vantage Customer Experience based on over 5 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.

Teradata Vantage Customer Experience, belong to a category of solutions that help Customer Journey and Experience. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Do you need to check if Teradata Vantage Customer Experience is right for your needs? Our Cuspera AI engine can evaluate how Teradata Vantage Customer Experience fits your specific business needs, industry, and context. Get your personalized assessment report today.

Teradata Vantage Customer Experience supports business activities such as:

  • Engagement Management
  • Communication Management

It can help manage these activities if you use Offline and On Premises for these needs.

Teradata Vantage Customer Experience Financial Services Vertical is its biggest customer base.

Reviews

"...Teradata Customer Interaction Manager (CIM) supports an integrated, enterprise approach to planning, developing, and managing your customer communications across multiple channels, product lines, and business locations...." Peer review

Teradata Vantage Customer Experience Reviews

22 buyers and buying teams have used Cuspera to assess how well Teradata Vantage Customer Experience solved their Customer Journey and Experience needs. Cuspera uses 5 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Journey and Experience needs.

Use Cases

Peers recommend Engagement Management , Communication Management , as the business use cases that they have been most satisfied while using Teradata Vantage Customer Experience.

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Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Engagement Management with Offline and On Premises

3.88/5 ★

Read Reviews (2)

"...Teradata Customer Interaction Manager (CIM) supports an integrated, enterprise approach to planning, developing, and managing your customer communications across multiple channels, product lines, and business locations...."
Communication Management with Offline and On Premises

3.88/5 ★

Read Reviews (2)

"...Teradata Customer Interaction Manager (CIM) supports an integrated, enterprise approach to planning, developing, and managing your customer communications across multiple channels, product lines, and business locations...."
PEER EXPERIENCES
Engagement Management with Offline and On Premises

3.88/5 ★

Read Reviews (2)

"...Teradata Customer Interaction Manager (CIM) supports an integrated, enterprise approach to planning, developing, and managing your customer communications across multiple channels, product lines, and business locations...." Peer review
Communication Management with Offline and On Premises

3.88/5 ★

Read Reviews (2)

"...Teradata Customer Interaction Manager (CIM) supports an integrated, enterprise approach to planning, developing, and managing your customer communications across multiple channels, product lines, and business locations...." Peer review

Customer Stories

C&A México - Retail

Teradata VantageCloud and Anonomatic help C&A México protect customer data. The retailer needed secure, fast access to quality data for business decisions. With Anonomatic PII Vault and Privacy ETL, ...C&A México encrypts and anonymizes sensitive information. The solution lets them use real data for analytics without exposing personal details. Processing sensitive data now takes minutes instead of hours. This speeds up decision-making and saves resources.

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Brinker International - Restaurants

Brinker International uses Teradata ClearScape Analytics in VantageCloud on AWS to improve customer experience at Chili’s and Maggiano’s restaurants. They use AI and machine learning to predict cook ...times, manage ingredient inventory, and guide restaurant cleanliness. The solution helps Brinker deliver hot, on-time food and better guest experiences. Brinker analyzes 25 million guest surveys each year to find ways to improve service and loyalty. Data-driven insights help increase guest visit frequency and reduce food waste.

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American Airlines - Transportation/trucking/railroad

Teradata VantageCloud on Microsoft Azure helps American Airlines manage data and analytics for business-critical operations. The airline uses the platform to make faster decisions, reducing analysis ...time from up to 30 days to just 12-24 hours. During the pandemic, American Airlines used data to identify and staff new popular destinations. By 2025, the airline aims to save 50 million gallons of jet fuel, cutting costs and reducing its carbon footprint. This benefits the environment, customers, and the business.

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Saudi Telecom Company (STC) - Telecommunications

Teradata Unified Data Architecture helps Saudi Telecom Company (STC) speed up digital transformation. STC uses data to understand customer needs and manage the customer lifecycle. This approach lets ...STC automate more features and send relevant offers to each customer. STC improves customer satisfaction and reduces churn. The company also increases revenue with these changes.

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Verizon - Telecommunications

Verizon uses Teradata analytics to stay ahead in the telecommunications industry. The company relies on data and analytics to keep its network reliable and customers happy. Teradata helps Verizon fin...d new ways to make money and create products people want. This partnership supports Verizon in delivering strong network performance and customer satisfaction.

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Based on peer insights

Cuspera recommends Teradata Vantage Customer Experience for

Use Cases Engagement Management , Communication Management
Medium Offline, On Premises
Industries Financial Services, Retail, Media Production

Popular Business Setting

for Teradata Vantage Customer Experience

Top Industries

  • Financial Services
  • Retail
  • Media Production

Popular in

IT and Other Capabilities

for Teradata Vantage Customer Experience

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
CAPABILITIES (DATA) RATINGS AND REVIEWS
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

3.88/5 ★

Read Reviews (2)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

3.88/5 ★

Read Reviews (2)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Analytics

2.93/5 ★

Read Reviews (1)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Analytics

2.93/5 ★

Read Reviews (1)

Software Failure Risk Guidance

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for Teradata Vantage Customer Experience

Top Failure Risks for Teradata Vantage Customer Experience

Vendor Profile Details

Company Name

Teradata

Company Website

https://www.teradata.com/

HQ Location

17095 Via Del Campo San Diego, CA 92127 US

Employees

10001+

Social

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Financials

IPO