Real-World Case Studies and Customer Success Stories with Temenos Transact

Ualá used Temenos to upgrade its 10-year-old core banking platform. The company moved from on-premises to AWS cloud to support growth and innovation. Ualá wanted to offer its own banking services aft...er securing a full banking license. The new platform brings operational efficiencies through automation. Ualá aims to improve financial inclusion in Latin America with modern digital banking.
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Nordea Asset Management faced challenges with rising costs, regulatory demands, and a fragmented IT landscape. They used three separate legacy systems for fund administration, which made automation a...nd efficiency difficult. They replaced these systems with Temenos Multifonds. The new platform unified their processes, enabled workflow efficiencies, automation, and scalability. The implementation was completed in 10 months and gave them access to advanced capabilities like SWIFT and NSCC integration.
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Zain Cash is a mobile wallet business in Iraq. They wanted to offer better banking services and grow their business. They used Temenos core banking and Payments Hub to upgrade their technology. This ...helped them cut response times by 50% and speed up customer onboarding. They now handle 100,000 transactions daily and have over 1.2 million app downloads. Zain Cash plans to become a digital bank in the future.
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Ualá needed to upgrade its 10-year-old Temenos platform to support its growth and expansion. The company wanted to move from on-premises to AWS cloud for better efficiency. Ualá aimed to improve fina...ncial inclusion in Latin America with its mobile app and banking services. The upgrade to Temenos R24 was necessary after acquiring ABC Capital, as the old system could not handle expected transaction volumes. Ualá expects operational efficiencies from automation and a more flexible platform.
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MidWestOne Bank wanted to grow online accounts and improve customer experience. They used Temenos' Digital Onboarding product to launch a new digital account opening platform. Digital account opening...s more than doubled, with mobile making up two-thirds. Online accounts now make up 8% of the bank’s portfolio, up from 5.75%. 90% of applications are decided automatically. The application process was cut from 15 minutes to 2 minutes. Time to fund a new account dropped from 2-3 days to 4.5 minutes.
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MSB is a leading bank in Vietnam. The bank needed to modernize because of new digital competitors and changing customer needs. MSB chose Temenos Core, Temenos Payments Hub, and Temenos Data Hub to su...pport its digital transformation. After six months, MSB saw 10% growth in customers and accounts and a 180% increase in transaction volume. The time to launch new products became 2 to 5 times faster.
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Eurobank Cyprus wanted to modernize its banking systems. The bank faced challenges with changing regulations and the need for digital innovation. Their old systems were not flexible or scalable. They... chose Temenos for a new core banking solution. After the change, new product launch cycles were cut to under one week. Payment volumes increased to 120,000 per month. False positives dropped to 6-8%. The platform now has 99.96% availability.
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Idaho Central Credit Union wanted to improve its loan application process. Their old system was no longer supported, so they needed a new solution with more automation. They chose Temenos for its cus...tomizable and scalable platform. After using Temenos, ICCU automated 70% of loan applications, cut loan processing times by half, and cleared 20,000 applications right away. Their customer base grew by 10-15% and customer satisfaction improved by 5-10%.
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Bank Albilad wanted to offer Shari’ah-compliant banking to more people in Saudi Arabia. They needed a fast, digital solution to reach customers anywhere. They chose Temenos for its full banking softw...are. With Temenos, they launched their retail business in six months. They can now launch new products in three days and set up new subsidiaries in a day. 71% of retail customers now join through digital channels.
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Temenos Digital Onboarding helped MidWestOne Bank double digital account openings. Mobile now drives two-thirds of new accounts. Online accounts make up 8% of the portfolio, up from 5.75% before Teme...nos. 90% of applications are decided automatically. Automation saves over 60 hours of manual work. The application-to-decision time dropped from 15 minutes to 2 minutes. Funding a new account now takes just 4.5 minutes, down from 2-3 days.
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ABN AMRO wanted to improve its banking services and support growth. The bank worked with Temenos to update its private banking and core banking systems. They used Temenos Wealth Front Office and Teme...nos Payments Hub. This helped ABN AMRO make portfolio management and client reporting more efficient. The bank can now do more with a single development environment. Temenos Continuous Deployment also improved testing, reaching a 100% pass rate overnight.
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Temenos helped Idaho Central Credit Union automate its loan application process. ICCU increased automation in loan applications by 5% and immediately cleared 20,000 applications. Now, 70% of all loan... applications are fully automated, up by 20%. Loan application and funding times dropped by half, to 12-18 minutes. HELOC application periods fell from one month to 18 days. ICCU grew its customer base by 10-15% and improved customer satisfaction by 5-10%.
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Nova Ljubljanska Banka (NLB) wanted to become the top bank in South-Eastern Europe by 2030. They used Temenos core banking to help build a digital-first model. The bank cut product time to market by ...50% and reduced operational costs by 25%. Customer onboarding became 20% faster. NLB has used Temenos for over 20 years and found it reliable and scalable.
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Temenos SaaS helped President’s Choice Financial (PC Financial) improve operations and launch new products. PC Financial used Temenos core banking on SaaS to quickly bring its first interest-bearing ...product to market. The deployment took just 6 months. Customers now save on banking fees and earn points with the PC Optimum loyalty program. The solution supports PC Financial’s goal to offer simple, valuable banking for Canadians.
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Vantage Credit Union wanted to reduce loan delinquency and improve collections. They faced more competition, new regulations, and growing risks like fraud. They used the Temenos Collections platform ...to manage all their collection activities. The platform gave them a 360-degree view of borrowers and faster, near real-time reporting. As a result, their delinquency rate is below average and their revenues grew from $50.5 million in 2021 to $67.3 million in 2023.
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Temenos helped Texans Credit Union speed up loan applications from 7 minutes to 2.5 minutes. Loan volume grew by 35% in three months. Loan productivity increased by 17%. Texans Credit Union launched ...new loan products and improved cross-selling. Their NPS score rose from 76 to 82. APIs and SDKs from Temenos enabled faster development and better customer experience.
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Temenos Core Banking helped Raiffeisen Bank International modernize its banking services across five markets. RBI set up a 'T24 Hub' in Poland to centralize skills, speed up upgrades, and cut relianc...e on outside vendors. Temenos Customer Success supported faster rollouts, cloud readiness, and group-wide skill building. RBI now delivers more consistent digital services and is planning further modernization, including cloud-native banking. The centralized approach gives RBI more control, speed, and quality in its core banking projects.
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BIL wanted to modernize its core banking system and simplify operations. The bank aimed to develop new and better services for its clients. BIL used Temenos core, payments hub, and wealth management ...solutions. They went live with all three on the same day. Close of business reporting was reduced to 3-4 hours from day one. The bank can now onboard volume-based customers faster and reduced client pricing conditions by up to 6 times.
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Texans Credit Union wanted to improve their digital banking and loan services. They used Temenos APIs and SDKs to build custom solutions and connect with third-party loan providers. They cut loan app...lication times from 7 minutes to 2.5 minutes. Loan volume increased by 35% in three months. Loan productivity grew by 17%. Their NPS score went up from 76 to 82. They also created new loan products and digitized the customer experience.
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PVcomBank wanted to improve its mobile banking service. Customers were unhappy with slow performance and poor engagement. The bank needed a better digital banking platform. PVcomBank chose Temenos to... upgrade its system. As a result, customer onboarding time dropped by 70%. Customer acquisition increased by 130%. The number of online deposit account openings grew by 200%. Operational efficiency improved by 40%. The new mobile app responds in less than 1 second and has a 4.9 star rating.
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EQ Bank wanted to offer a better digital banking experience. They faced the challenge of meeting fast-changing customer needs and growing quickly. They used Temenos core banking, first on-premises an...d then moved to the cloud. This helped them handle more customers and more transactions. After moving to the cloud, their customer base doubled each year. They managed a 400% yearly increase in transactions. EQ Bank was named 'Best Bank in Canada' for two years in a row.
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Temenos Financial Inclusion helped LOLC (Cambodia) Plc modernize its banking operations. Before 2017, LOLC struggled with manual processes and outdated systems. In 2017, they deployed Temenos to digi...tize and expand financial inclusion. By 2024, LOLC saw 57% customer growth and a 308% increase in their general loan portfolio. They nearly halved their cost to GLP ratio to 4.31%. The new system improved efficiency, reduced manual work, and enhanced reporting.
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Temenos Wealth helped ABN AMRO improve portfolio management, client reporting, and digital front-end tools. The bank used a single code base for multiple executions, making development easier. Temeno...s Payments Hub increased payment volume capability. Temenos Continuous Deployment enabled overnight regression testing with a 100% pass rate. ABN AMRO modernized its technology stack and improved innovation through this partnership.
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Temenos core banking helped IIG Bank (Malta) Ltd modernize payments and meet new regulations. The bank needed to comply with SEPA Instant Payments and SWIFT CBPR+ rules. With fewer than 50 employees,... IIG Bank used Temenos and Stoics IT to upgrade its systems. Transaction times dropped to seconds and payments became available 24/7. IIG Bank became one of the first in Malta to launch SEPA Instant Payments.
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Capital Bank of Jordan wanted to grow quickly and become a top bank in Jordan. They used Temenos core banking technology to help with big acquisitions and expansion. The bank migrated major acquisiti...ons to Temenos in just three months. They launched new branch operations in Riyadh in 45 days. The bank saw 50% efficiency gains in the back office and a 49% rise in profits in 2022. Their subsidiary, National Bank of Iraq, went live with Temenos in 12 months and processed 188,000 payments in the first month with a 99% STP rate.
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Temenos Collections and Recovery platform helped All In Credit Union consolidate its collections operations. The credit union improved user and customer experience and reduced working time by 40%. Ne...w employees learn the platform faster than any other system. Cloud deployment freed up IT resources and increased efficiency. API connectivity enabled easy integration with core systems and third-party solutions.
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Komerční banka wanted to grow and reach more than two million clients. Their old systems made it hard to offer new products and provide 24/7 banking. They chose Temenos to help with a big core transf...ormation. With Temenos, they now have a strong platform that is always available. They cut the time to launch new products by 60%.
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FORUM Credit Union wanted to handle more loan applications and give members a better digital experience. Their old system was slow and could not keep up with growing demand, especially for auto loans.... They chose Temenos Loan Origination to automate and speed up loan decisions. With Temenos, 60% of loan decisions are now automated. The credit union saw a 135% increase in its consumer lending portfolio and a 27% increase in membership. They also achieved a 97% customer satisfaction rating.
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