Statuspage Overview

Statuspage by Atlassian is the top status and incident communication tool. It keeps customers and employees informed during downtime, building trust and cutting support costs.

Use Cases

Customers recommend Helpdesk Management, Communication Management, Collaboration, as the business use cases that they have been most satisfied with while using Statuspage.

Other use cases:

  • Knowledge Management
  • Onboarding
  • Contract Management
  • Digital Signature
  • Measuring Customer Satisfaction
  • Products & Pricelist Management
  • Reputation Management
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Statuspage.

Other priorities:

  • Improve Internal Communications
See all business priorities See less business priorities

Statuspage Use-Cases and Business Priorities: Customer Satisfaction Data

Statuspage works with different mediums / channels such as Website. Chat. E-Mail etc.

Statuspage's features include Alerts: Popups & Notifications, Templates, and Ticketing. and Statuspage support capabilities include 24/7 Support, Email Support, Phone Support, etc. also Statuspage analytics capabilities include Custom Reports, and Analytics.

Reviews

"...I'd be happy to recommend Statuspage - it's really changed the way we manage our communications as within our organization..." Peer review by James Herbert

Peer review evidence (same sources as the product rating summary)

"...We appreciate their support as it helps us invest in content for the greater Support Driven community. ..." Incident communication is hard: Fullstory s Head of Support shares 4 ways to ease the pain
"...Manage subscribers directly in Statuspage and send consistent messages through the channels of your choice (email, text message, in-app message, etc.) DEVOPS & IT TEAMS. ..." Statuspage
"...This article was produced in collaboration with Statuspage as part of our supported channels program...." Automate your incident communication process (without losing the human touch)

Statuspage, belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Statuspage

Top Industries

  • Information Technology and Services
  • Telecommunications
  • Computer Software

Popular in

  • Mid Market
  • Small Business
  • Large Enterprise

Statuspage is popular in Information Technology And Services, Telecommunications, and Computer Software and is widely used by Mid Market, Small Business, and Large Enterprise.

Statuspage Customer wins, Customer success stories, Case studies

What Are the key features of Statuspage for Helpdesk Management?

How can Statuspage optimize your Communication Management Workflow?

How does Statuspage address your Collaboration Challenges?

How can Statuspage optimize your Knowledge Management Workflow?

11 buyers and buying teams have used Cuspera to assess how well Statuspage solved their Help Desk needs. Cuspera uses 252 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

U.S. Space Force - Government Administration - Large

Washington, D.C., USA

Atlassian helped the U.S. Space Force save 120 hours per week and increase launch speed by 70%. The team replaced outdated systems with Jira, Confluence, and Jira Service Management. They built a cus...tom solution in under six months. The new tools automated ticket filtering and data sharing. Staff can now manage workflows and updates faster. The platform improved mission readiness and reduced development costs.

United Airlines - Transportation/Trucking/Railroad - Very Large

Chicago, USA

Atlassian Cloud Enterprise helped United Airlines cut deployment times by 5x. The airline migrated 5,000 employees to Jira and Confluence Cloud. Agile coaching plans are now created 80% faster. Unite...d benefits from 99.95% guaranteed uptime, improved security, and premium support. The migration supports United’s rapid growth and digital transformation goals.

trivago - Internet - Large

Düsseldorf, Germany

trivago used Atlassian's Teamwork Collection to improve collaboration and save time and costs. The company integrated tools like Jira, Confluence, Loom, and Rovo to streamline workflows. With these s...olutions, trivago achieved a 20% time savings in some AI-related tasks. Over 340 employees adopted Loom, and more than 200 users engaged with Rovo. The changes led to better teamwork and more efficient project management.

Thumbtack - Internet - Medium

San Francisco, USA

Jira Service Management helped Thumbtack automate 15% of support tickets using a virtual agent and AI. The company cut annual tool costs by 60%, saving over $60,000 per year. Teams now save 180 hours... monthly and improved SLA compliance from 90% to 95%. Integrations with Slack, Okta, and Workday streamlined ITSM workflows. Employees get faster support and focus more on innovation.

Sun Life - Financial Services - Very Large

Toronto, Canada

Sun Life migrated to Atlassian Cloud, saving $250,000 in 10 months. The company increased efficiency by 80% using Confluence Cloud. User satisfaction scores reached 97% after the migration. Teams cen...tralized workflows and improved collaboration with Jira Cloud and Confluence Cloud. Employees adapted quickly, citing easier access to information and better security. The migration was supported by Adaptavist and Atlassian’s migration tools.

The Telegraph - Entertainment And Media - Large

London, UK

Jira Service Management helped The Telegraph bring IT service management in-house. The team launched the new system in under three months. They cut resolution time by 66% and wait time by 50%. Custom...er satisfaction rose by 140%. Integration with Jira Software and Confluence improved collaboration and self-service support. The Telegraph now supports 25 million monthly users across its digital and print platforms.

Intro to Atlassian's Statuspage

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Peers used Statuspage for helpdesk management and communication management

Statuspage Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

3.48/5

Read Reviews (23)
Analytics

3.42/5

Read Reviews (1)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

3.48/5

Read Reviews (23)
Analytics

3.42/5

Read Reviews (1)

Software Failure Risk Guidance

?

for Statuspage

Overall Risk Meter

Low Medium High

Top Failure Risks for Statuspage

Atlassian US, Inc News

Awards

Atlassian (DX) Named a Leader in the 2026 Gartner® Magic Quadrant™ for Developer Productivity Insight Platforms

Atlassian has been named a Leader in the 2026 Gartner Magic Quadrant for Developer Productivity Insight Platforms. The recognition highlights Atlassian's ability to execute and completeness of vision in the DPIP market. Atlassian's DX platform integrates AI measurement capabilities, helping organizations quantify AI's impact on productivity and providing insights at an enterprise scale.

Product

Bamboo, Confluence & Co.: Atlassian closes 100 security vulnerabilities

Atlassian has addressed 100 security vulnerabilities across its products, including Bitbucket, Confluence, and Jira Service Management. The updates, which include fixes for critical vulnerabilities with CVSS scores of 10, are available immediately. Administrators are advised to install these updates to prevent potential attacks.

Product

Inside Atlassian’s Forge Billing Architecture for Distributed Usage Tracking at Scale

Atlassian has detailed the engineering of its Forge billing platform, designed for usage-based pricing in its cloud application ecosystem. The system processes high-volume events for accurate billing, utilizing a Kafka-based streaming infrastructure for real-time visibility. This architecture supports distributed usage tracking and ensures financial accuracy through validation and normalization processes.

Product

Atlassian, Splunk Patch Critical Vulnerabilities

Atlassian and Splunk have released patches for critical vulnerabilities in their products. Atlassian addressed security defects across multiple products, including Bamboo, Bitbucket, and Jira. The vulnerabilities involved third-party dependencies like Axios and Apache Tomcat. Users are advised to update to patched versions promptly.

Atlassian US, Inc Profile

Company Name

Atlassian US, Inc

Company Website

https://www.atlassian.com/

HQ Location

Level 6/341 George St, Sydney, NSW 2000, AU

Employees

1001-5000

Social

Financials

PRIVATE