Statuspage Overview

Statuspage by Atlassian is the top status and incident communication tool. It keeps customers and employees informed during downtime, building trust and cutting support costs.

Use Cases

Customers recommend Helpdesk Management, Communication Management, Collaboration, as the business use cases that they have been most satisfied with while using Statuspage.

Other use cases:

  • Knowledge Management
  • Onboarding
  • Contract Management
  • Digital Signature
  • Measuring Customer Satisfaction
  • Products & Pricelist Management
  • Reputation Management
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Statuspage.

Other priorities:

  • Improve Internal Communications
See all business priorities See less business priorities

Statuspage Use-Cases and Business Priorities: Customer Satisfaction Data

Statuspage works with different mediums / channels such as Website. Chat. E-Mail etc.

Statuspage's features include Alerts: Popups & Notifications, Templates, and Ticketing. and Statuspage support capabilities include 24/7 Support, Email Support, Phone Support, etc. also Statuspage analytics capabilities include Custom Reports, and Analytics.

Reviews

"...I would say it is good in managing our communication with multiple people really bring ease in my daily task...." Peer review by Internal Consultant

Peer review evidence (same sources as the product rating summary)

"...Statuspage integrates with your favorite monitoring, alerting, chat, and help desk tools for efficient response every time. ..." Statuspage
"...I would say it is good in managing our communication with multiple people really bring ease in my daily task...." Peer review by Internal Consultant
"...This article was produced in collaboration with Statuspage as part of our supported channels program...." Incident communication is hard: Fullstory s Head of Support shares 4 ways to ease the pain

Statuspage, belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Statuspage

Top Industries

  • Information Technology and Services
  • Telecommunications
  • Computer Software

Popular in

  • Mid Market
  • Small Business
  • Large Enterprise

Statuspage is popular in Information Technology And Services, Telecommunications, and Computer Software and is widely used by Mid Market, Small Business, and Large Enterprise.

Statuspage Customer wins, Customer success stories, Case studies

What makes Statuspage ideal for Helpdesk Management?

Why is Statuspage the best choice for Communication Management?

How can Statuspage enhance your Collaboration process?

How does Statuspage facilitate Knowledge Management?

11 buyers and buying teams have used Cuspera to assess how well Statuspage solved their Help Desk needs. Cuspera uses 252 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

 

US Space Force - Government Administration - Large

Washington D.C., USA

US Space Force used Atlassian tools to modernize its mission-critical launch ticketing and verification systems. By deploying Jira, Jira Service Management, and Confluence, the team saved 120 hours p...er week and increased launch cadence by 70%. The new solution replaced outdated custom platforms, cut development time, and improved operational readiness. Teams now automate ticket tracking, share real-time updates, and streamline mission assurance processes. The project went from concept to launch in just six months, enabling rapid iteration and secure collaboration.

 

United Airlines - Transportation/Trucking/Railroad - Very Large

Chicago, USA

Atlassian Cloud Enterprise helped United Airlines deploy 5 times faster. The airline moved 5,000 employees to Jira and Confluence Cloud. United cut Agile coaching planning time by 80%. They now have ...99.95% guaranteed uptime and improved security. The migration enabled better team collaboration and freed up time for innovation.

 

trivago - Internet - Medium

Düsseldorf, Germany

Atlassian's Teamwork Collection helped trivago cut meeting overload and improve collaboration. The company shifted 340 hours of meetings to Loom videos and 20% of employees saved over an hour daily w...ith AI. Legal saved 200+ hours each year using Rovo Agents. Teams now use Confluence whiteboards and Rovo for faster knowledge sharing and action. Atlassian unified trivago's tools, saving time and money while boosting productivity.

 

Thumbtack - Internet - Medium

San Francisco, USA

Jira Service Management helped Thumbtack automate 15% of support tickets using an AI-powered virtual agent. The company saved 60% on annual tool costs, totaling over $60,000 per year. Employees gaine...d 180 hours each month by switching to Jira Service Management. The IT team improved SLA compliance to 90% and achieved a 4.9/5 satisfaction score. Integrations with Slack, Okta, and Workday streamlined workflows and reduced repetitive tasks.

 

ThoughtWorks - Information Technology And Services - Large

Chicago, USA

ThoughtWorks used Trello Enterprise to manage projects and team collaboration. During the COVID-19 pandemic, they needed a tool to support remote work and keep teams connected. Trello helped them org...anize tasks, track progress, and communicate across global offices. The platform enabled 100% remote work for over 7,000 employees. Teams used features like Power-Ups and integrations with Zoom and Google Workspace. Trello improved project visibility and made remote teamwork easier.

 

The Telegraph - Media Production - Large

London, UK

Jira Service Management helped The Telegraph improve IT support. The team cut resolution time by 66% and reduced call wait times by 50%. Customer satisfaction rose by 140%. The IT team became self-su...fficient in three months. Integrations with Jira Software and Confluence enabled faster problem solving and a self-service knowledge base.

Intro to Atlassian's Statuspage

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Peers used Statuspage for helpdesk management and communication management

Statuspage Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

3.48/5 ★

Read Reviews (23)
Analytics

3.42/5 ★

Read Reviews (1)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

3.48/5 ★

Read Reviews (23)
Analytics

3.42/5 ★

Read Reviews (1)

Software Failure Risk Guidance

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for Statuspage

Overall Risk Meter

Low Medium High

Top Failure Risks for Statuspage

Atlassian US, Inc News

Product

Atlassian closes over 160 security vulnerabilities in Confluence & Co.

Atlassian has addressed 162 security vulnerabilities across its products, including Confluence, Jira, and Bitbucket. Ten of these vulnerabilities are critical, with potential risks like DoS attacks and remote code execution. Administrators are advised to update to the latest versions to mitigate these risks.

Product

Atlassian Announces Code Context, Bringing Codebase Understanding Into the Teamwork Graph

Atlassian has introduced Code Context, a new feature in the Atlassian Teamwork Graph, enhancing codebase understanding for developers and coding agents. This capability integrates with development workflows, including IDEs and AI coding apps, to provide secure, queryable access to source code across multiple repositories. It aims to improve coding efficiency and accuracy by offering context-aware access to organizational knowledge and codebases.

Product

Atlassian Release Notes - August 2026 Latest Updates

Atlassian introduces Jira Planner, an early access tool for Jira Cloud customers. It transforms rough ideas into structured, agent-ready specs, enhancing team collaboration and planning. Jira Planner generates editable Confluence Live Docs and integrates with Teamwork Graph for context-rich planning. Available in early access, it aims to streamline project management and reduce rework.

Product

Atlassian Rovo Prompt Injection Exfiltrates Jira and Confluence Data ...

Atlassian addressed a vulnerability in its AI assistant Rovo, which allowed attackers to exfiltrate data from Jira and Confluence without user approval. The RovoBlast attack exploited a URL parameter to inject prompts, posing significant security risks. Atlassian has since deployed a server-side fix to mitigate this issue.

Atlassian US, Inc Profile

Company Name

Atlassian US, Inc

Company Website

https://www.atlassian.com/

HQ Location

Level 6/341 George St, Sydney, NSW 2000, AU

Employees

1001-5000

Social

Financials

PRIVATE