SoundHound Voice AI Overview

SoundHound AI's Voice AI Agents enhance customer interactions across industries like restaurants, automotive, retail, and finance. These agents leverage conversational intelligence to deliver tailored solutions, such as dynamic drive-thru systems and smart ordering in restaurants, or voice commerce and AI autonomics in retail. In the automotive sector, SoundHound Chat AI facilitates seamless in-car experiences by integrating cloud-based language models. The technology empowers businesses to offer intuitive voice-enabled services, improving customer engagement and operational efficiency. With a focus on agentic solutions, SoundHound AI provides custom voice AI solutions that adapt to specific business needs, ensuring brands can effectively communicate and engage with their audience.

Use Cases

Customers recommend Advertisement, Engagement Management, Sending & Publishing Communications, as the business use cases that they have been most satisfied with while using SoundHound Voice AI.

Other use cases:

  • Business Development
  • Collaboration
  • Sales Commission Management
  • Knowledge Management
  • Measuring Customer Satisfaction
  • Lead Qualification: Technographic
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Business Priorities

Improve Brand Engagement and Improve Efficiency are the most popular business priorities that customers and associates have achieved using SoundHound Voice AI.

Other priorities:

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SoundHound Voice AI Use-Cases and Business Priorities: Customer Satisfaction Data

SoundHound Voice AI works with different mediums / channels such as Offline. On Premises. Website etc.

SoundHound Voice AI's features include Personalization, and Conversation Intelligence. and SoundHound Voice AI support capabilities include 24/7 Support, AI Powered, Email Support, etc. also SoundHound Voice AI analytics capabilities include Analytics, and Custom Reports.

Peer review evidence (same sources as the product rating summary)

"...We also share visitor activity on this website with advertising and analytics partners...." Houndify Platform by SoundHound Inc.
"...Houndify lets customers interact with your products using your own branded wake words...." Houndify Platform by SoundHound Inc.
"...2015-SoundHound publishes its Houndify platformWith various companies showcasing their capabilities in taking speech recognition to the next level, why should SoundHound stay behind?..." How voice-first technology metamorphosed into a superpower in the market over the years

Houndify allows the integration of voice interfaces and conversational intelligence into products. The platform offers control over brand and user interactions.

Popular Business Setting

for SoundHound Voice AI

Top Industries

  • Legal Services

Popular in

  • Enterprise

SoundHound Voice AI is popular in Legal Services, and is widely used by Enterprise,

SoundHound Voice AI Customer wins, Customer success stories, Case studies

Why is SoundHound Voice AI the best choice for Engagement Management?

What benefits does SoundHound Voice AI offer for Sending & Publishing Communications?

What solutions does SoundHound Voice AI provide for Business Development?

11 buyers and buying teams have used Cuspera to assess how well SoundHound Voice AI solved their business needs. Cuspera uses 161 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.

 

Red Lobster - Restaurant - Very Large

Red Lobster Partners With SoundHound AI To Power Phone Ordering Across All Locations - SoundHound

Orlando, USA

SoundHound AI and Red Lobster have partnered to deploy an AI-powered phone ordering system across all Red Lobster locations. This system, leveraging SoundHound's advanced voice AI technology, ensures... calls are answered, handles multiple orders simultaneously, and integrates directly with Red Lobster's point-of-sale system, enhancing the guest experience and supporting in-restaurant teams.

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Parkopedia - Automotive Services - Medium

SoundHound adds voice AI to Parkopedia - SoundHound

London, UK

SoundHound AI integrates its voice AI technology into Parkopedia's platform, enhancing in-car navigation and information services. This collaboration allows Parkopedia to offer voice-enabled features..., improving user experience in vehicles.

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MUSC Health - Healthcare - Very Large

MUSC Health expands use of SoundHound's AI agent platform to retail and ...

Charleston, USA

MUSC Health has expanded its use of SoundHound's AI agent platform to its retail and specialty pharmacies, surpassing 2.2 million patient calls. This expansion enhances patient engagement and operati...onal efficiency by allowing natural-language interactions for prescription refills and pharmacy inquiries. SoundHound's AI platform supports MUSC Health's digital transformation strategy to improve healthcare service delivery.

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Resorts World Las Vegas - Hospitality - Large

Las Vegas, USA

Resorts World Las Vegas used the Amelia conversational AI platform to launch RED, an AI agent that handled 59% of all calls in 2024. RED resolved 223,000 guest and staff interactions without escalati...on. The AI agent managed tasks like check-in, room service, and IT support, freeing staff for luxury guest experiences. Over 100 resort applications integrated with RED, driving automation and efficiency. The partnership with SoundHound AI enabled a modern, high-touch hospitality experience.

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Allina Health - Hospital & Health Care - Large

Minneapolis, USA

Allina Health used SoundHound AI to deploy an AI agent called 'Alli' for patient access. The solution reduced friction for patients at the front door. Service levels improved, making it easier for pa...tients to engage. Patients could interact with the system on their own terms. The AI agent helped streamline access and support for healthcare services.

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White Castle - Restaurants - Large

Columbus, USA

White Castle used SoundHound AI to build a custom voice AI assistant for their drive-thru. The new system changed how employees work and improved the customer experience. Employees now operate the dr...ive-thru more efficiently. Customers get faster and better service. The partnership shows how voice AI can help restaurants.

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lightning

Peers used SoundHound Voice AI for advertisement and engagement management

SoundHound Voice AI Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.32/5 ★

Read Reviews (39)
Analytics

4.52/5 ★

Read Reviews (13)
Custom Reports

3.74/5 ★

Read Reviews (11)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.32/5 ★

Read Reviews (39)
Analytics

4.52/5 ★

Read Reviews (13)
Custom Reports

3.74/5 ★

Read Reviews (11)

Software Failure Risk Guidance

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for SoundHound Voice AI

Top Failure Risks for SoundHound Voice AI

SoundHound AI Inc News

M&A

SoundHound AI Completes LivePerson Acquisition, Expands AI Reach

SoundHound AI completed its acquisition of LivePerson, enhancing its AI capabilities by integrating LivePerson's digital messaging infrastructure. This acquisition expands SoundHound's customer base to include 25 Fortune 100 companies and strengthens its technology stack with over 750 patents. The combined entity aims to deliver comprehensive customer engagement solutions across various channels, positioning itself as a leader in omnichannel conversational AI.

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Product

SoundHound AI and Perplexity Partner to Bring Online LLMs to Next Gen Voice Assistants Across Cars and IoT Devices - SoundHound

SoundHound AI has partnered with Perplexity AI to integrate Perplexity's online LLM capabilities into SoundHound Chat AI. This integration enhances the voice assistant's ability to respond to complex, real-time web-based queries, expanding its functionality across automotive and IoT devices.

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Awards

SoundHound AI Named a Leader in the 2026 Gartner® Magic

SoundHound AI has been recognized as a Leader in the 2026 Gartner Magic Quadrant for Conversational AI Platforms, highlighting its strong vision and execution capabilities. The company's Amelia 7 platform is praised for its voice-native design and ability to handle complex tasks. SoundHound's OASYS platform further enhances its offerings by autonomously managing conversational agents, driving significant value across various industries.

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Awards

SoundHound AI Named a Leader in the 2026 Gartner® Magic QuadrantTM for ...

SoundHound AI has been recognized as a Leader in the 2026 Gartner Magic Quadrant for Conversational AI Platforms. This accolade highlights SoundHound's strong market position and innovative capabilities, particularly its Amelia 7 platform, which is praised for its voice-native design and ability to execute complex tasks. The company has expanded its market presence through strategic acquisitions, enhancing its enterprise-ready conversational AI ecosystem.

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SoundHound AI Inc Profile

Company Name

SoundHound AI Inc

Company Website

https://www.soundhound.com/

HQ Location

Santa Clara, California

Employees

101-250

Social

Linkedin

Financials

PRIVATE