ShipRocket Overview

Shiprocket is India's leading eCommerce logistics software offering top courier services. It provides efficient shipping solutions and is available for a free trial.

Use Cases

Customers recommend Social Media Analytics, Order Management, Lead Analytics, as the business use cases that they have been most satisfied with while using ShipRocket.

Other use cases:

  • Sending & Publishing Communications
  • Helpdesk Management
  • White Labeling
  • Measuring Customer Satisfaction
  • Engagement Management
  • Measuring Net Promoter Score
  • Generation Of New Leads
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Business Priorities

Enhance Customer Relationships and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using ShipRocket.

Other priorities:

  • Acquire Customers
  • Scale Best Practices
  • Enter New Markets Internationally Or Locally
  • Build Brand Awareness
  • Improve Brand Engagement
  • Improve Visibility
  • Establish Thought Leadership
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ShipRocket Use-Cases and Business Priorities: Customer Satisfaction Data

ShipRocket works with different mediums / channels such as E-Mail. and Text SMS.

ShipRocket's features include Alerts: Popups & Notifications, Dashboard, and Calculator. and ShipRocket support capabilities include 24/7 Support, AI Powered, Chat Support, etc. also ShipRocket analytics capabilities include Custom Reports, and Analytics.

ShipRocket, belong to a category of solutions that help E-Commerce Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for ShipRocket

Top Industries

  • Entertainment
  • Information Technology and Services

Popular in

  • Small Business
  • Enterprise

ShipRocket is popular in Entertainment, and Information Technology And Services, and is widely used by Small Business, and Enterprise,

ShipRocket Customer wins, Customer success stories, Case studies

What makes ShipRocket ideal for Social Media Analytics?

How can ShipRocket enhance your Order Management process?

46 buyers and buying teams have used Cuspera to assess how well ShipRocket solved their E-Commerce Software needs. Cuspera uses 269 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific E-Commerce Software needs.

Swabhimann - Apparel & Fashion

Shiprocket X helped Swabhimann, a high-fashion jewellery brand, expand internationally. Swabhimann faced high shipping costs, limited market knowledge, and reliability issues with traditional provide...rs. Shiprocket X offered affordable international shipping and access to networking through the Shiprocket Shivir workshop. Swabhimann launched successfully in multiple countries, improved profit margins, and streamlined shipping operations.

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Silver Hub USA - Consumer Goods

ShiprocketX helped Silver Hub USA grow global orders by 40%. The company faced high shipping costs, customs delays, and limited courier options. ShiprocketX provided a virtual courier network, reduce...d shipping expenses by 20%, and improved tracking. Silver Hub USA entered 15+ new markets and delivered to over 40 countries. Customers became happier with faster, more reliable deliveries.

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Ashish Enterprizes - Consumer Goods

ShiprocketX helped Ashish Enterprizes grow international orders by 30%. The company faced long shipping lead times and complex logistics when expanding to the US, Canada, Australia, and Germany. Ship...rocketX provided a virtual courier network, a dedicated relationship manager, and streamlined customs compliance. This made global shipping easier and faster. Ashish Enterprizes saw reduced lead times and stronger international presence.

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Ugees - Consumer Goods

Ugees, a D2C brand specializing in hygiene products, faced challenges with logistics and managing increased stock. They used Shiprocket CORE to select the best courier partners and Shiprocket Fulfill...ment for inventory management. This improved their delivery percentage by 10% in a quarter and reduced operations costs by 4%. Order pickup TAT adherence increased from 93% to 98%, and shipping costs and delivery times were reduced.

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Sneakare - Footwear

Sneakare, established in 2021, specializes in sneaker protection. They faced challenges like high RTO percentage, manual order uploads, and many WISMO queries. Shiprocket provided solutions like sing...le-click channel integration, real-time tracking updates, and RTO-risk prediction. As a result, Sneakare reduced RTO by 5%, saving over 10% in logistics costs, and improved delivery conversion by 3-5% MoM. They also saw an increase in order pickups within the TAT from 39% to 62%.

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Sardarji Papadwale - Food & Beverages

Sardarji Papadwale faced challenges in the competitive pickles and papads market, including limited delivery reach, high logistics costs, and slow operations. With Shiprocket, they expanded their del...ivery network across India, optimized shipping costs, and streamlined order fulfillment. This led to faster and more reliable deliveries and efficient operations, supporting their growth.

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Shiprocket Brand Boost: The Future Of Order Tracking

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Peers used ShipRocket for social media analytics and order management

ShipRocket Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.13/5

Read Reviews (11)
Custom Reports

4.45/5

Read Reviews (32)
Analytics

4.33/5

Read Reviews (22)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.13/5

Read Reviews (11)
Custom Reports

4.45/5

Read Reviews (32)
Analytics

4.33/5

Read Reviews (22)

Software Failure Risk Guidance

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for ShipRocket

Overall Risk Meter

Low Medium High

Top Failure Risks for ShipRocket

Shiprocket Private Limited News

Product

Product Highlights From October 2025

Shiprocket introduced several product updates in October 2025 to enhance shipping, fulfillment, and AI experiences. Key updates include improved mobile app interfaces, new courier options with time-slotted pickups, state-level invoicing, and a smarter NDR management system. Additionally, Shiprocket launched AI tools like Shiprocket Copilot and Shiprocket Trends for better market insights and customer engagement.

Company

Shiprocket Brings SHIVIR 2025 to Bengaluru: Powering the Next Phase of AI-Led Commerce in Bharat - CXOToday.com

Shiprocket is hosting its flagship summit, SHIVIR 2025, in Bengaluru, focusing on AI-led commerce. Supported by industry giants like Google and Meta, the event aims to empower MSME and D2C businesses with AI-driven solutions. The summit will feature keynotes, panels, and workshops, offering strategic insights and tools for digital commerce growth.

Financial

Shiprocket improves profitability, revenue up 24 % in FY25

Shiprocket's revenue rose 24% to Rs 1,632 crore in FY25, driven by a 20% growth in its core shipping business and a 41% surge in emerging sectors like payments and cross-border shipping. The company achieved a positive adjusted Ebitda of Rs 7 crore, improving from a Rs 128 crore loss the previous year. Shiprocket's profitability improved despite competitive pressures from e-commerce giants expanding their logistics.

Product

Shiprocket Introduces RevProtect To Mitigate MSME Revenue Losses

Shiprocket has launched RevProtect, a revenue assurance product aimed at mitigating revenue losses for MSMEs due to return-to-origin (RTO) orders. This solution allows sellers to recover up to 50% of the order value in RTO cases and offers features like exemption from shipping charges on delayed deliveries. RevProtect is available to all sellers on the Shiprocket platform, aligning with the company's mission to support MSMEs and D2C brands in India.

Shiprocket Private Limited Profile

Company Name

Shiprocket Private Limited

Company Website

https://www.shiprocket.in/

HQ Location

Plot No. B, Khasra No 360, MG Road, Sultanpur, New Delhi , Delhi 110030, IN

Employees

101-250

Social

Financials

PRIVATE