ShipRocket Overview

Shiprocket is India's leading eCommerce logistics software offering top courier services. It provides efficient shipping solutions and is available for a free trial.

Use Cases

Customers recommend Social Media Analytics, Order Management, Lead Analytics, as the business use cases that they have been most satisfied with while using ShipRocket.

Other use cases:

  • Sending & Publishing Communications
  • Helpdesk Management
  • White Labeling
  • Measuring Customer Satisfaction
  • Engagement Management
  • Measuring Net Promoter Score
  • Generation Of New Leads
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Business Priorities

Enhance Customer Relationships and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using ShipRocket.

Other priorities:

  • Acquire Customers
  • Scale Best Practices
  • Enter New Markets Internationally Or Locally
  • Build Brand Awareness
  • Improve Brand Engagement
  • Improve Visibility
  • Establish Thought Leadership
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ShipRocket Use-Cases and Business Priorities: Customer Satisfaction Data

ShipRocket works with different mediums / channels such as E-Mail. and Text SMS.

ShipRocket's features include Alerts: Popups & Notifications, Dashboard, and Calculator. and ShipRocket support capabilities include 24/7 Support, AI Powered, Chat Support, etc. also ShipRocket analytics capabilities include Custom Reports, and Analytics.

ShipRocket, belong to a category of solutions that help E-Commerce Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for ShipRocket

Top Industries

  • Entertainment
  • Information Technology and Services

Popular in

  • Small Business
  • Enterprise

ShipRocket is popular in Entertainment, and Information Technology And Services, and is widely used by Small Business, and Enterprise,

ShipRocket Customer wins, Customer success stories, Case studies

Why is ShipRocket the best choice for Social Media Analytics?

How efficiently Does ShipRocket manage your Order Management?

46 buyers and buying teams have used Cuspera to assess how well ShipRocket solved their E-Commerce Software needs. Cuspera uses 269 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific E-Commerce Software needs.

Avni - Consumer Goods - Small

Shiprocket helped Avni deliver menstrual hygiene products on time to customers. Avni faced challenges with timely deliveries and customer satisfaction. By using Shiprocket's shipping and logistics pl...atform, Avni improved delivery speed and reliability. This led to better customer experiences and trust. Avni now provides eco-friendly products with dependable shipping.

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Swabhimann - Apparel & Fashion

Shiprocket X helped Swabhimann, a high-fashion jewellery brand, expand internationally. Swabhimann faced high shipping costs, limited market knowledge, and reliability issues with traditional provide...rs. Shiprocket X offered affordable international shipping and access to networking through the Shiprocket Shivir workshop. Swabhimann launched successfully in multiple countries, improved profit margins, and streamlined shipping operations.

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Silver Hub USA - Consumer Goods

ShiprocketX helped Silver Hub USA grow global orders by 40%. The company faced high shipping costs, customs delays, and limited courier options. ShiprocketX provided a virtual courier network, reduce...d shipping expenses by 20%, and improved tracking. Silver Hub USA entered 15+ new markets and delivered to over 40 countries. Customers became happier with faster, more reliable deliveries.

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Krishna’s Herbal & Ayurveda - Health, Wellness And Fitness

Krishna’s Herbal & Ayurveda faced challenges with high cart abandonment, high RTO rates, and low conversion rates. They used Shiprocket Checkout to improve their customer experience. The solution inc...luded a fast one-click checkout, a customizable interface, and accurate delivery timelines. As a result, they achieved a 46% improvement in session-based conversions, a 49% growth in user-based conversions, and an 8% increase in average order value.

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La Fabrila - Apparel & Fashion

La Fabrila, a men's clothing brand, faced challenges with high RTO due to over 90% COD orders and coordination issues with multiple couriers. They lacked a post-ship solution for tracking updates. Sh...iprocket provided solutions like order confirmation before shipping, restricting high RTO buyers, and central operations management. This led to a 10% MOM reduction in RTO, a 2% MOM increase in prepaid shipments, and a 40% order growth in a quarter. The brand found it easier to do business with single-SPOC support.

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Milagro Beauty

Milagro Beauty faced challenges with excessive time spent on courier follow-ups, high RTO percentages, and lack of timely order tracking updates. Shiprocket provided solutions like automated courier ...selection, WhatsApp communication for order confirmation, and branded tracking notifications. As a result, Milagro Beauty reduced RTO by 8%, increased delivery rate from 77% to 84.9%, and improved first attempt delivery rate by 10%. Customer satisfaction also increased.

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Shiprocket Brand Boost: The Future Of Order Tracking

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Peers used ShipRocket for social media analytics and order management

ShipRocket Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.13/5 ★

Read Reviews (11)
Custom Reports

4.45/5 ★

Read Reviews (32)
Analytics

4.33/5 ★

Read Reviews (22)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.13/5 ★

Read Reviews (11)
Custom Reports

4.45/5 ★

Read Reviews (32)
Analytics

4.33/5 ★

Read Reviews (22)

Software Failure Risk Guidance

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for ShipRocket

Overall Risk Meter

Low Medium High

Top Failure Risks for ShipRocket

Shiprocket Private Limited News

Partnership

UPS Courier Launched: UPS Worldwide Express Saver Service

ShiprocketX has integrated UPS Worldwide Express Saver Service, enabling Indian sellers to utilize UPS's premium international courier service for fast, reliable global shipping. This service, launched via CSB IV and CSB V, offers delivery to the USA in 57 days, enhancing the shipping experience for D2C brands and exporters. ShiprocketX simplifies customs clearance and automates shipping documentation, making international expansion more accessible.

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Product

Product Highlights From October 2025

Shiprocket introduced several product updates in October 2025 to enhance shipping, fulfillment, and AI experiences. Key updates include improved mobile app interfaces, new courier options with time-slotted pickups, state-level invoicing, and a smarter NDR management system. Additionally, Shiprocket launched AI tools like Shiprocket Copilot and Shiprocket Trends for better market insights and customer engagement.

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Company

Shiprocket Brings SHIVIR 2025 to Bengaluru: Powering the Next Phase of AI-Led Commerce in Bharat - CXOToday.com

Shiprocket is hosting its flagship summit, SHIVIR 2025, in Bengaluru, focusing on AI-led commerce. Supported by industry giants like Google and Meta, the event aims to empower MSME and D2C businesses with AI-driven solutions. The summit will feature keynotes, panels, and workshops, offering strategic insights and tools for digital commerce growth.

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Financial

Shiprocket improves profitability, revenue up 24 % in FY25

Shiprocket's revenue rose 24% to Rs 1,632 crore in FY25, driven by a 20% growth in its core shipping business and a 41% surge in emerging sectors like payments and cross-border shipping. The company achieved a positive adjusted Ebitda of Rs 7 crore, improving from a Rs 128 crore loss the previous year. Shiprocket's profitability improved despite competitive pressures from e-commerce giants expanding their logistics.

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Shiprocket Private Limited Profile

Company Name

Shiprocket Private Limited

Company Website

https://www.shiprocket.in/

HQ Location

Plot No. B, Khasra No 360, MG Road, Sultanpur, New Delhi , Delhi 110030, IN

Employees

101-250

Social

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Financials

PRIVATE