Aline: Use-Cases, Insights and Reviews | 2025 Cuspera

Atria Senior Living’s El Camino Gardens, led by Natasha Georges, won the Q Award for high-quality service. They used Aline Quality, a mobile quality management solution, to conduct thorough assessmen...ts and create action plans. This helped them meet Atria's standards and avoid compliance issues. Georges implemented strong processes and held weekly meetings to ensure ongoing compliance. The Q Award now helps them build trust with prospects and differentiate from competitors.
Show More..

Care Options Rx, a long-term care pharmacy provider, used Aline eMAR to manage medications securely. The eMAR platform's controlled substance management feature helped identify narcotic diversion at ...one of their communities. The system flagged discrepancies in narcotic counts during shift changes. Detailed reports allowed the community to pinpoint the time and staff member responsible for the diversion. Aline eMAR improved safety and security by eliminating inefficiencies and risks associated with paper charting.
Show More..

Maplewood Senior Living faced challenges with limited data and inefficiencies in their sales and marketing processes. Their previous CRM was not user-friendly and lacked necessary data, leading to ti...me-consuming reporting tasks. To address these issues, they implemented Aline CRM, Market Insights, and Marketing Automation. This new solution provided better reporting, advanced automation, and deeper data access. As a result, Maplewood Senior Living improved their sales efficiency and decision-making capabilities.
Show More..

CarDon & Associates faced challenges with inaccurate and incomplete referral information due to using two separate CRMs. This made it difficult to track conversion rates and hospital partnership data.... They implemented Aline CRM with MatrixCare integration to centralize their CRM solution. This integration improved referral tracking, reduced data entry errors, and enhanced conversion rates. The new system provided better visibility and data, allowing CarDon to monitor outcomes and improve their referral process.
Show More..

Aline developed the Resident and Family App to help residents and families stay connected. Initially, it included care plans and community activities. When COVID-19 hit, Aline added features for symp...tom tracking and health updates. By April 2020, the app allowed families to track symptoms and receive health updates. It helped families stay informed and gave caregivers more time with residents. The app now serves as a communication tool for families, residents, and staff.
Show More..

St. Anne’s Terrace, a senior living community in Atlanta, faced challenges with declining occupancy rates post-pandemic. They struggled with missing leads and lacked specialized sales training. To ad...dress these issues, they implemented Aline CRM with Prospect-Centered Selling (PCS). This solution provided automated workflows, AI, and predictive analytics, along with a focus on emotional engagement with prospects. As a result, St. Anne’s Terrace improved their sales approach, deepened prospect engagements, and grew occupancy by more than 20%.
Show More..