AGIA improved their contact center with Sharpen's solutions. They reduced average handle time by 12% and saved over $87,000 per year. AGIA's contact center has 25+ agents and uses a hybrid work model.... They chose Sharpen for its self-service IVR and agile platform.
Centricity improved customer satisfaction by 15% and reduced callbacks by 16% using Sharpen's platform. They replaced their old phone system with Sharpen's omnichannel support. Centricity's contact c...enter saw a 12% decrease in hold times. They focused on metrics like Active Contact Resolution to enhance agent performance.
Your Health Idaho used Sharpen to improve their contact center. They added SMS capabilities for real-time responses. Sharpen's support was quick, resolving issues in 5-10 minutes. YHI built 15-20 das...hboards for daily use. The implementation was smooth and transparent.
Sharpen helped Bankers Life improve their recruiting center's outbound engagement. The company replaced an unstable platform with Sharpen for better stability, reporting, and ease of use. Supervisors... now save over 10 hours per week on admin tasks. Recruiters increased average calls per hour by 46%. The enterprise recruiting center influenced 24% of contracts. Sharpen's platform made it easier for managers to coach and track performance in real time.
ProtectAll is a large warranty provider for furniture, appliances, and electronics. They used Sharpen's contact center software to improve customer service. With Sharpen, ProtectAll reduced their cal...l abandonment rate by 75%. They also improved their average speed of answer to 30 seconds or less. ProtectAll uses features like chat, SMS, and email to connect with customers.
SharpenCX helped Five Star Credit Union quickly set up a new call center when their old vendor failed. The platform offered fast implementation, reliable support, and easy agent performance tracking.... Five Star used Performance Tiles to set goals and track agent success, leading to a more competitive team in just 90 days. SharpenCX also added new features based on Five Star’s needs, showing a true partnership. Agents improved their service and confidence with better coaching and data.
Radio Systems Corporation saved $342K by using Sharpen to consolidate call center technology. They improved service levels by 13.6% and agent efficiency by 9.4%. The company moved to a cloud-based sy...stem, integrating with Salesforce, and saw a 22% increase in sales. They also reduced absenteeism to 0% on Saturdays.
Radio Systems, a global consumer goods company, partnered with Sharpen in 2020 to replace their legacy Aspect system with a cloud-based contact center solution. They needed to consolidate vendors and... improve reporting. Within 60 days of implementing Sharpen, they saw a 45-second improvement in handle times, a 14% increase in service levels, and a 9.4% boost in agent efficiency. The switch also saved them $342,000 in costs, including $117,500 in toll-free per-minute costs and $225,000 in hardware and licensing fees.
OLE Health improved agent performance with Sharpen's contact center software. They gained custom metrics and reports. The cloud platform allowed easy remote work. OLE Health replaced ShoreTel with Sh...arpen. They have 50+ agents and 260 business licenses.
