ServMan: Use-Cases, Insights and Reviews | 2025 Cuspera

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Servman | Business Software for Field Service Professionals

ServMan Overview

ServMan is a comprehensive software for HVAC, Plumbing, and Electrical professionals. It integrates Field Service Management, Job Costing, and Accounting seamlessly.

Use Cases

Customers recommend Contract Management, Contacts History, Proposal & Quote Management, as the business use cases that they have been most satisfied with while using ServMan.

Other use cases:

Billing And Invoice Management
Campaign Management
Competitive Intelligence
Order Management
Lead Management
Coaching
Customer Feedback Management

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Business Priorities

Scale Best Practices and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using ServMan.

Other priorities:

Increase Sales & Revenue
Acquire Customers

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ServMan Use-Cases and Business Priorities: Customer Satisfaction Data

ServMan works with different mediums / channels such as Phone Calls. and Mobile.

ServMan's features include Dashboard. and ServMan support capabilities include 24/7 Support, Phone Support, Email Support, etc. also ServMan analytics capabilities include Custom Reports, and Analytics.

Reviews

"...The client base and history is superb...." Peer review by Sherry Potts

ServMan, belong to a category of solutions that help Field Service Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for ServMan

Top Industries

Construction
Utilities
Consumer Services

Popular in

Small Business
Mid Market

ServMan is popular in Construction, Utilities, and Consumer Services and is widely used by Small Business, and Mid Market,

Comprehensive Insights on ServMan Use Cases

How does ServMan facilitate Contract Management?

12+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well ServMan solved their Field Service Management needs. Cuspera uses 378 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Field Service Management needs.

Case Studies

Construction

CASE STUDY Central Carolina Air Conditioning

Central Carolina Air Conditioning had trouble managing many customers and keeping service quality high. They chose ServMan by WorkWave to help organize data, optimize routes, and improve daily tasks.... ServMan let them tailor the system to their needs and automate reports. Technicians could do more jobs each day and take payments in the field. With Slingshot, they handled over 800 customer contacts in a weekend. Managers now get better reports and the team works more efficiently.

Food & Beverages

CASE STUDY COOK Trading Ltd.

COOK Trading Ltd. needed a way to make their delivery routes more efficient as demand grew. They chose Route Manager 360 with GPS Tracking to help with this. The software was first tested at one loca...tion, then quickly rolled out to all 90 locations when demand increased. Route Manager 360 made it easy for staff to learn and use. As a result, COOK saw a 433% increase in orders processed, gave customers a 1-hour delivery window, and reduced route planning from hours to minutes.

Retail

CASE STUDY Great Lakes Ace Hardware

Great Lakes Ace Hardware needed a better way to manage deliveries as their business grew and online orders increased. Their old system was slow and required a lot of manual work. They started using R...oute Manager 360 with GPS tracking. This helped them plan routes faster and handle more deliveries. They increased deliveries by 30% and improved customer satisfaction. The new system also made it easier for drivers and the back office to communicate.

Consumer Services

CASE STUDY Atomic Pest Control

Atomic Pest Control was growing fast and needed to manage new branches and keep service quality high. They faced problems with old ways of working, like using pen and paper. They used PestPac by Work...Wave to help their teams work better. The RouteOp feature made routes more efficient, letting technicians do 18-20 stops a day instead of 10. They also used digital forms and a customer portal to help with sales and service. As a result, jobs completed per tech increased by 80-100% and the company stayed efficient while growing.

Non-Profit Organization Management

CASE STUDY MANNA

MANNA needed a better way to manage meal deliveries for people with serious illnesses. Their old system caused confusion, delays, and wasted time. They chose WorkWave Route Manager 360 with GPS Track...ing to help. The new system made it easy to track drivers, create reports, and plan routes. This helped MANNA save time and money, add more clients, and improve delivery accuracy.

Non-Profit Organization Management

CASE STUDY Jefferson Council on Aging, Inc.

Jefferson Council on Aging, Inc. needed a better way to manage meal deliveries for seniors. Their old routing software was slow and hard to use, especially during the pandemic. They switched to Route...Manager by WorkWave. This new system made it easy to change routes and improved delivery schedules. As a result, they increased daily meal deliveries from 1,100 to 1,500, a 36.4% increase. They also saw fewer delivery complaints and better connections with the seniors they serve.

Peers used ServMan for contract management and contacts history

ServMan Features

Low
Medium
High

FEATURE	RATINGS AND REVIEWS
Custom Reports	3.02/5 ★ Read Reviews (60)
Analytics	2.92/5 ★ Read Reviews (2)

CAPABILITIES	RATINGS AND REVIEWS
Custom Reports	3.02/5 ★ Read Reviews (60)
Analytics	2.92/5 ★ Read Reviews (2)

Software Failure Risk Guidance

for ServMan

Overall Risk Meter

Low Medium High

Top Failure Risks for ServMan

WorkWave LLC News

Executive 21/07/2025

WorkWave Appoints Arjun Ramchandran as Chief Customer Officer - Kilgore News Herald

WorkWave has appointed Arjun Ramchandran as Chief Customer Officer to enhance customer experience and satisfaction. With 15 years of leadership experience, Ramchandran will oversee global post-sales functions, focusing on customer engagement in commercial cleaning, security, pest control, and the green industry. His previous roles include CCO at ARCOS and leadership positions at Genesys.

Executive 21/07/2025

WorkWave Appoints Arjun Ramchandran as Chief Customer Officer

WorkWave has appointed Arjun Ramchandran as Chief Customer Officer. With over 15 years of leadership experience, Ramchandran will oversee global post-sales functions, enhancing customer satisfaction across WorkWave's key verticals, including commercial cleaning and pest control. His previous roles include CCO at ARCOS and leadership positions at Genesys, where he focused on customer success and professional services.

Executive 04/01/2025

Kevin Kemmerer Fuels WorkWaves Next Stages of Growth & Innovation - The Software Report

Kevin Kemmerer, CEO of WorkWave, is driving the company's next phase of growth and innovation. Under his leadership, WorkWave focuses on expanding its service software offerings and enhancing automation for field service businesses. Kemmerers strategic vision emphasizes product innovation and operational excellence to strengthen WorkWaves position in the service management software market.

Executive 15/09/2024

WorkWave Appoints Greg Doran as CFO - Roofing Contractor

WorkWave has appointed Greg Doran as its new Chief Financial Officer.

WorkWave LLC Profile

Company Name

WorkWave LLC

Company Website

//workwave.com

HQ Location

Holmdel, NJ

Employees

251-500

Social

Financials

M&A