Hospitality Case Studies and Success Stories with Revinate
CASE STUDY Salamander Collection
Revinate helped Salamander Collection centralize guest data and improve marketing. The team used Revinate Guest Feedback, Revinate Marketing, and Reservation Sales. They set up advanced segmentation ...and personalized email campaigns. They also improved voice channel outreach. Salamander Collection achieved $45M in direct revenue and saw 270% growth in outbound revenue. The solution made reporting and agent training easier.
Revinate Reservation Sales helped Evermore Resort cut their call abandonment rate by 92%. The resort started with just three call center agents and faced a 72% call abandonment rate. Using Revinate's... reporting, they grew their team to 17 agents, a 467% increase. Outbound calls drove 36% of total revenue in one month. The setup and training from Revinate impressed Evermore's team and supported their guest-centric service.
Revinate Marketing helped AutoCamp grow loyalty and revenue by focusing on direct bookings. AutoCamp used personalized email campaigns with loyalty tiers and guest segments. Cart abandonment campaign...s brought in over $110,000 in three months with an 11x ROI and a 28% conversion rate. \'We Miss You\' emails drove $62,000 in three months. Black Friday campaigns generated $1.7 million in direct bookings. Outbound follow-ups added $1.2 million in 2024. AutoCamp improved guest engagement and increased bookings with targeted messaging.
Revinate Marketing helped Strand Palace unify guest data and automate email campaigns. The hotel faced challenges with scattered data and lacked a centralized CRM. Revinate integrated with their Oper...a Cloud system, enabling advanced segmentation and targeted campaigns. Strand Palace saw a 49% increase in email marketing revenue, a 38% growth in their guest database, and a 22% rise in NPS score year over year.
Revinate Marketing helped Eau Palm Beach Resort & Spa boost direct revenue with smarter email marketing. The resort moved from generic newsletters to automated, personalized campaigns. This led to $3...3.5M in lifetime campaign revenue. One-time campaigns averaged $148K each, with 133 rooms booked per campaign. Automated campaigns like cancellation recovery and cart abandonment drove high open rates and strong direct revenue.
Revinate CDP helps Brittain Resorts & Hotels get more direct bookings. The platform brings together guest data from many sources. This helps the hotel make better decisions and fill rooms at the righ...t price. Patrick Norton, Chief Marketing Officer, says Revinate should be the main tool for direct bookings. The hotel can focus on direct business instead of costly third-party channels.
Revinate Ivy helped One King West Hotel & Residence improve guest engagement with AI-powered text messaging. The hotel switched from a manual messaging system to Ivy, reducing staff message responses... by 50-60%. Guest inquiries are now resolved in 13 minutes with a 31% automation rate. The hotel achieved a 16% guest engagement rate and a 0.91% opt-out rate. Guest satisfaction rose to an average rating of 4.7 out of 5.
Revinate Marketing helped Andronis grow email revenue by 600%. Andronis unified guest data from all properties into one platform. They automated email campaigns for guests before, during, and after s...tays. The campaigns drove over €339,000 in direct revenue in six months. Andronis saw a 60% increase in clean guest profiles in one year. The platform made it easy to personalize messages and boost upsell revenue.
Revinate Marketing helped Edgewood Tahoe boost booked revenue by 83%. The hotel faced problems with lead management, guest engagement, and lacked a CRM. Revinate provided tools for email marketing, s...egmentation, and reservations. One campaign brought in over $465,000 in direct revenue. Edgewood Tahoe saw a 98% increase in outbound revenue and a 56% rise in inbound call conversion. The platform drove $5.7M in lifetime revenue from marketing campaigns.
Revinate Ivy helped Portola Hotel & Spa improve guest engagement. The hotel used Ivy for SMS communication and automated guest responses. Staff saved time by letting Ivy answer common questions. 45% ...of guest messages received automated responses. Guest satisfaction increased. The hotel also used Revinate Reservation Sales, Marketing Pro, and Guest Feedback to support operations.
Revinate Ivy helped Grande Colonial Hotel improve guest communication. The hotel faced front desk resource constraints and needed better messaging. Revinate Ivy automated 35% of guest interactions, r...educing staff workload. Staff resolved guest requests in 31 minutes on average. The hotel achieved a 4.8 average guest rating and a 27% guest engagement rate. Opt-out rates dropped to 0.27%, showing strong guest adoption.
Revinate Marketing and Safara Booking Engine helped Storey Hospitality recover $213K+ in direct revenue in six months. Storey Hospitality used Revinate’s cart abandonment solution to target guests wh...o left bookings unfinished. Automated campaigns achieved a 53% open rate and a 43% conversion rate. The solution delivered a 19x ROI and increased average purchase revenue by 26%. Safara’s booking engine also boosted conversion rates by 139% at Malliouhana.
Revinate Ivy helped Zehnder’s Splash Village improve guest communication. The hotel faced high call volumes and slow response times. Revinate Ivy reduced calls to the front desk by 90%. The guest eng...agement rate reached 54%, more than double the industry benchmark. Guests could report issues discreetly by text. Staff found the system easy to use and quickly adopted it.
Reservation Sales helped Nemacolin drive $4.5M in outbound revenue in one year. The team used Reservation Sales and RezForce LUX to follow up on leads and personalize guest outreach. Agents acted qui...ckly on detailed lead notes and kept following up until guests responded. The platform gave the team tools for data-driven coaching and real-time reporting. Melanie Lindemulder, Reservations Manager, credits the solution for her team's consistent results and her recognition as Leader of the Year.
Revinate Reservation Sales helped Mainsail Lodging & Development drive about $1 million in voice channel revenue in one month. The platform enabled the reservations team to exceed their outbound reve...nue target by $80,000. Real-time coaching and 100% call visibility improved team performance. Managers used detailed reports to optimize staffing and scheduling. The solution supported high-touch guest service and increased direct bookings.
Revinate helped EOS Hospitality drive $35 million in direct revenue. EOS faced challenges with siloed guest data and rising operational costs. They used Revinate to centralize guest data and automate... omni-channel marketing. This allowed them to send personalized messages across email, web, text, and voice. Automation made it easy to reach guests at every stage. EOS improved efficiency and increased direct bookings.
