Pointillist Analytics Overview

Pointillist-analytics: Genesys was named a 2022 Leader in Journey Orchestration Platforms by Forrester Wave™. Comprehensive journey analysis is offered for any timeframe and customer.

Use Cases

Customers recommend Customer Feedback Management, Engagement Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using Pointillist Analytics.

Other use cases:

  • Cross Selling
  • Lifetime Value Management
  • Upselling
  • Segmentation And Targeting
  • Competitive Intelligence
  • Training & Onboarding
  • Campaign Management
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Business Priorities

Enhance Customer Relationships and Improve ROI are the most popular business priorities that customers and associates have achieved using Pointillist Analytics.

Other priorities:

  • Acquire Customers
  • Increase Customer Life Time Value
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Pointillist Analytics Use-Cases and Business Priorities: Customer Satisfaction Data

Pointillist Analytics works with different mediums / channels such as Phone Calls. Mobile. and Video.

Pointillist Analytics's features include Dashboard, Personalization, Feedback Surveys, etc. and Pointillist Analytics support capabilities include 24/7 Support, AI Powered, Chat Support, etc. also Pointillist Analytics analytics capabilities include Analytics, and Custom Reports.

Pointillist Analytics, Userlane, Unless, UpMail, ServiceRocket, etc., all belong to a category of solutions that help Customer Journey and Experience. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Comprehensive Insights on Pointillist Analytics Use Cases

What solutions does Pointillist Analytics provide for Customer Feedback Management?

What Are the key features of Pointillist Analytics for Engagement Management?

How does Pointillist Analytics address your Helpdesk Management Challenges?

What benefits does Pointillist Analytics offer for Lifetime Value Management?

107 buyers and buying teams have used Cuspera to assess how well Pointillist Analytics solved their Customer Journey and Experience needs. Cuspera uses 418 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Journey and Experience needs.

Case Studies

CASE STUDY UNITEC

Genesys Cloud platform helped UNITEC get the reliability and flexibility it needed. The platform supports contact center operations. UNITEC uses Genesys Cloud to deliver better customer experiences. ...The solution offers cloud architecture and AI-powered features. The case highlights improved reliability and flexibility for UNITEC.

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Education

CASE STUDY Western Governors University

Genesys Cloud CX helped Western Governors University improve the student experience. The university used Genesys to deliver better contact center support. The solution enabled more personalized and e...fficient service for students. This led to a richer and more engaging student journey. The case highlights the impact of AI-powered experience orchestration in education.

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Telecommunications

CASE STUDY Vodafone Germany

Genesys Cloud CX helped Vodafone Germany unify AI-based digital messaging. Vodafone wanted to improve customer experience. They used Genesys to connect channels and automate messaging. The solution m...ade customer service faster and more personal. Vodafone Germany amplified the customer experience with AI-powered tools.

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CASE STUDY Telefoonaanname.nl

Telefoonaanname.nl moved to Genesys Cloud in one afternoon. The company used Genesys Cloud CX to improve their contact center. The migration was fast and smooth. The solution helped them deliver bett...er customer experiences. The case shows how Genesys Cloud can be deployed quickly for immediate impact.

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Banking

CASE STUDY Westpac NZ

Genesys Cloud CX helped Westpac NZ build a top service organization. The bank used Genesys to deliver better customer experiences. The solution improved service across channels. Westpac NZ now provid...es more seamless support for its customers. The bank strengthened trust and loyalty with Genesys technology.

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Non-Profit Organization Management

CASE STUDY The Salvation Army Australia

Genesys Cloud CX helped The Salvation Army Australia improve their contact center. The solution enabled personalized experiences at scale. The organization used AI-powered tools to connect with peopl...e across channels. The case highlights how Genesys supports non-profits in delivering better service. No specific numbers or metrics are mentioned in the content.

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lightning

Peers used Pointillist Analytics for customer feedback management and engagement management

Pointillist Analytics Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.68/5 ★

Read Reviews (14)
Analytics

4.80/5 ★

Read Reviews (90)
Custom Reports

4.67/5 ★

Read Reviews (84)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.68/5 ★

Read Reviews (14)
Analytics

4.80/5 ★

Read Reviews (90)
Custom Reports

4.67/5 ★

Read Reviews (84)

Software Failure Risk Guidance

?

for Pointillist Analytics

Overall Risk Meter

Low Medium High

Top Failure Risks for Pointillist Analytics

Genesys Cloud Services, Inc News

Product

YU-GI-OH! TCG Announces New Genesys Format

Konami has introduced a new format for the Yu-Gi-Oh! Trading Card Game called Genesys. This format excludes Pendulum and Link Monsters and uses a point system for deck construction, with a standard cap of 100 points. Konami plans to support Genesys at upcoming events and potentially expand it to Master Duel. This format aims to simplify gameplay for new players and offer fresh opportunities for casual duelists.

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Awards

Genesys Named a "Best-Led Company" by Glassdoor

Genesys has been recognized as one of Glassdoor's Best-Led Companies of 2025, highlighting its strong leadership and commitment to a workplace culture of trust, collaboration, and transparency. This accolade is based on employee feedback regarding CEO approval, senior management ratings, and overall leadership sentiment.

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Partnership

ServiceNow and Genesys announce strategic partnership to elevate customer and employee experiences ChannelBuzz.ca

Genesys and ServiceNow have expanded their strategic partnership to enhance customer and employee experiences through AI-powered solutions. The collaboration introduces Agent2Agent orchestration, enabling AI agents to autonomously manage tasks across platforms. This partnership integrates Genesys Cloud AI with ServiceNow's AI Platform, offering synchronized workflows and intelligent routing. The unified service model aims to simplify AI adoption and improve operational efficiency, with new capabilities expected by early 2026.

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Product

Gartner's 2025 Magic Quadrant for Contact Center as a Service (CCaaS) Report Released Again, NiCE and Genesys Lead the Way

Gartner released its 2025 Magic Quadrant for Contact Center as a Service (CCaaS), highlighting NiCE and Genesys as leaders. The report evaluates vendors based on platform depth, global implementation, and customer feedback. AWS, Five9, and Talkdesk also feature as leaders, with notable mentions of their AI capabilities and market adaptability. Content Guru emerged as a challenger, showcasing significant market influence.

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Genesys Cloud Services, Inc Profile

Company Name

Genesys Cloud Services, Inc

Company Website

https://www.genesys.com/

Year Founded

1990

HQ Location

2001 Junipero Serra BlvdDaly City, CA 94014, USA

Employees

5001-10000

Social

Facebook Linkedin Twitter

Financials

PRIVATE