Pointillist Analytics Overview

Pointillist-analytics: Genesys was named a 2022 Leader in Journey Orchestration Platforms by Forrester Wave™. Comprehensive journey analysis is offered for any timeframe and customer.

Use Cases

Customers recommend Customer Feedback Management, Engagement Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using Pointillist Analytics.

Other use cases:

  • Cross Selling
  • Lifetime Value Management
  • Upselling
  • Segmentation And Targeting
  • Competitive Intelligence
  • Training & Onboarding
  • Campaign Management
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Business Priorities

Enhance Customer Relationships and Improve ROI are the most popular business priorities that customers and associates have achieved using Pointillist Analytics.

Other priorities:

  • Acquire Customers
  • Increase Customer Life Time Value
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Pointillist Analytics Use-Cases and Business Priorities: Customer Satisfaction Data

Pointillist Analytics works with different mediums / channels such as Phone Calls. Mobile. and Video.

Pointillist Analytics's features include Dashboard, Personalization, Feedback Surveys, etc. and Pointillist Analytics support capabilities include 24/7 Support, AI Powered, Chat Support, etc. also Pointillist Analytics analytics capabilities include Analytics, and Custom Reports.

Pointillist Analytics, Userlane, Unless, UpMail, ServiceRocket, etc., all belong to a category of solutions that help Customer Journey and Experience. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Comprehensive Insights on Pointillist Analytics Use Cases

What benefits does Pointillist Analytics offer for Customer Feedback Management?

How does Pointillist Analytics facilitate Engagement Management?

How does Pointillist Analytics address your Helpdesk Management Challenges?

How efficiently Does Pointillist Analytics manage your Lifetime Value Management?

107 buyers and buying teams have used Cuspera to assess how well Pointillist Analytics solved their Customer Journey and Experience needs. Cuspera uses 418 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Journey and Experience needs.

Case Studies

Retail

CASE STUDY Conrad Electronic

Genesys Cloud CX helped Conrad Electronic move to the cloud for better customer service. The company wanted to give each customer a more personal experience. Genesys Cloud CX made it easy to connect ...with customers on many channels. Conrad Electronic can now deliver personalized support at scale. The solution helps them serve customers faster and more efficiently.

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Sports

CASE STUDY Brighton and Hove Albion Football Club

Genesys Cloud helped Brighton and Hove Albion Football Club build closer bonds with their fans. The club used Genesys Cloud to deliver personalized experiences at scale. This solution improved their ...contact center operations. The club now connects better with supporters. They use AI-powered tools for customer engagement. The result is stronger relationships with their community.

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Insurance

CASE STUDY Tokio Marine Management Australasia

Genesys Cloud CX helped Tokio Marine Management Australasia improve customer experience. The company used leading cloud technology to deliver better service. The solution enabled seamless and persona...lized support for their customers. This led to a superior customer experience. The case highlights the benefits of using Genesys for insurance companies.

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Health, Wellness and Fitness

CASE STUDY Carestream Dental

Genesys Cloud EX helped Carestream Dental improve workforce engagement. The company used the solution to drive employee efficiency in their contact center. Genesys Cloud EX provided tools to manage a...nd motivate staff. This led to better employee experiences. The platform made it easier for Carestream Dental to support their team and improve service quality.

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CASE STUDY Universal Assistance

Genesys helped Universal Assistance improve how it helps travelers. The company used Genesys solutions to make customer interactions better. This change made it easier for travelers to get help when ...they needed it most. Universal Assistance now gives faster and more personal support to its customers.

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Banking

CASE STUDY Banco Solidario

Genesys Cloud helped Banco Solidario move its customer service to the cloud. The bank wanted to digitalize its customer support. With Genesys Cloud, Banco Solidario improved its service and embraced ...digital channels. The solution made customer interactions easier and more efficient. The bank now delivers better experiences for its customers.

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lightning

Peers used Pointillist Analytics for customer feedback management and engagement management

Pointillist Analytics Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.68/5 ★

Read Reviews (14)
Analytics

4.80/5 ★

Read Reviews (90)
Custom Reports

4.67/5 ★

Read Reviews (84)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.68/5 ★

Read Reviews (14)
Analytics

4.80/5 ★

Read Reviews (90)
Custom Reports

4.67/5 ★

Read Reviews (84)

Software Failure Risk Guidance

?

for Pointillist Analytics

Overall Risk Meter

Low Medium High

Top Failure Risks for Pointillist Analytics

Genesys Cloud Services, Inc News

Executive

Genesys Appoints Allen Chiu as Chief Legal Officer | Genesys

Genesys has appointed Allen Chiu as chief legal officer and executive vice president, effective July 1, 2025. Chiu, currently the chief compliance officer and general counsel, will succeed Jim Rene, who is retiring after 25 years. Chiu will report to CEO Tony Bates and will focus on compliance, privacy, and global regulatory matters as Genesys scales its AI leadership.

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Product

Introducing Genesys Cloud AI Studio: Empowering Businesses with Responsible, Agentic AI for Transformational Customer Experiences | Genesys

Genesys has launched Genesys Cloud AI Studio, a centralized hub for building and managing AI-driven customer engagement. The platform introduces AI Guides, enabling organizations to design and deploy autonomous virtual agents with no coding required. These agents can handle complex interactions, enhancing customer experiences while maintaining governance and compliance. The new capabilities are expected to be available in Q2 of fiscal year 2026.

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Partnership

Veea and Genesys Impact Launch On-Site AI Safety & Asset Intelligence Platform for MCN

Veea and Genesys Impact have launched an AI-powered safety and asset intelligence platform for MCN Build, enhancing on-site safety and operational efficiency. The platform integrates IoT and AI technologies, providing real-time safety alerts and asset tracking without relying on cloud infrastructure. This deployment aims to improve compliance, reduce risks, and increase asset utilization in construction sites.

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Partnership

EXL and Genesys collaborate to transform customer experiences with AI-driven insights and intelligent orchestration

EXL and Genesys have partnered to enhance customer experiences using AI-driven insights and intelligent orchestration. This collaboration integrates EXL's data and AI capabilities with the Genesys Cloud platform, enabling enterprises to leverage real-time customer insights for improved engagement and business outcomes. The joint offering targets industries such as insurance, banking, healthcare, and retail, aiming to boost customer satisfaction and operational efficiency.

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Genesys Cloud Services, Inc Profile

Company Name

Genesys Cloud Services, Inc

Company Website

https://www.genesys.com/

Year Founded

1990

HQ Location

2001 Junipero Serra BlvdDaly City, CA 94014, USA

Employees

5001-10000

Social

Facebook Linkedin Twitter

Financials

PRIVATE