Pointillist Analytics Overview

This is a summary of the comprehensive capabilities and benefits of Pointillist Analytics based on over 418 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.

Pointillist Analytics, belong to a category of solutions that help Customer Journey and Experience. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Do you need to check if Pointillist Analytics is right for your needs? Our Cuspera AI engine can evaluate how Pointillist Analytics fits your specific business needs, industry, and context. Get your personalized assessment report today.

Pointillist Analytics supports business activities such as:

  • Customer Feedback Management
  • Engagement Management
  • Helpdesk Management
  • Cross Selling
  • Lifetime Value Management

Pointillist Analytics can help you with many business goals, such as Enhance Customer Relationships, Improve ROI, Acquire Customers, and Increase Customer Life Time Value. It can help manage these activities if you use Phone Calls Mobile and Video for these needs. As a solution, Pointillist Analytics's capabilities include Dashboard, Personalization, Feedback Surveys, etc.

Reviews

"...As Pointillist s Swati Sahai explains, FCR has gained a lot of importance among customer experience professionals as a high FCR typically indicates high customer satisfaction...." Customer Experience (CX) Metrics in the Contact Center

Cuspera Reviews

107 buyers and buying teams have used Cuspera to assess how well Pointillist Analytics solved their Customer Journey and Experience needs. Cuspera uses 418 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Journey and Experience needs.

Business Priorities

Enhance Customer Relationships and Improve ROI are the most popular business priorities peers achieved using Pointillist Analytics.

Other priorities:

  • Acquire Customers
  • Increase Customer Life Time Value
See all business priorities See less business priorities

Use Cases

Peers recommend Customer Feedback Management , Engagement Management , Helpdesk Management , as the business use cases that they have been most satisfied while using Pointillist Analytics.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Customer Feedback Management

4.88/5 ★

Read Reviews (34)

"...As Pointillist s Swati Sahai explains, FCR has gained a lot of importance among customer experience professionals as a high FCR typically indicates high customer satisfaction...." Customer Experience (CX) Metrics in the Contact Center
measuring net promoter score

4.91/5 ★

Read Reviews (29)

"...In this MyCustomer article, Steve Offsey, VP Marketing at Pointillist, explores seven strategies that leading customer experience teams are using today to improve NPS. ..."
measuring customer satisfaction

4.02/5 ★

Read Reviews (4)

"...As Pointillist s Swati Sahai explains, FCR has gained a lot of importance among customer experience professionals as a high FCR typically indicates high customer satisfaction...."
Engagement Management

4.70/5 ★

Read Reviews (12)

"...Pointillist enables you to orchestrate engagement with each customer in context, at the best time and through their preferred channels. ..." Customer Journey Analytics Tool Pointillist
engaging and following up

4.59/5 ★

Read Reviews (9)

"...Pointillist enables you to orchestrate engagement with each customer in context, at the best time and through their preferred channels. ..."
Helpdesk Management with Phone Calls and Mobile

4.05/5 ★

Read Reviews (6)

"...Swati Sahai, The Definitive List of 27 Call Center Metrics and KPIs, Pointillist; Twitter:..." Call Center Metrics: Examples, Tips & Best Practices
PEER EXPERIENCES
Customer Feedback Management

4.88/5 ★

Read Reviews (34)

"...As Pointillist s Swati Sahai explains, FCR has gained a lot of importance among customer experience professionals as a high FCR typically indicates high customer satisfaction...." Customer Experience (CX) Metrics in the Contact Center
measuring net promoter score

4.88/5 ★

Read Reviews (29)

measuring customer satisfaction

4.88/5 ★

Read Reviews (4)

Engagement Management

4.70/5 ★

Read Reviews (12)

"...Pointillist enables you to orchestrate engagement with each customer in context, at the best time and through their preferred channels. ..." Customer Journey Analytics Tool Pointillist
engaging and following up

4.70/5 ★

Read Reviews (9)

Helpdesk Management with Phone Calls and Mobile

4.05/5 ★

Read Reviews (6)

"...Swati Sahai, The Definitive List of 27 Call Center Metrics and KPIs, Pointillist; Twitter:..." Call Center Metrics: Examples, Tips & Best Practices

17+ more Business Use Cases

Our AI advisor, Wyz, harnessed 418 insights from peers and experts to help you assess how these Pointillist Analytics use cases fit your Customer Journey and Experience needs.

Based on peer insights

Cuspera recommends Pointillist Analytics for

Use Cases Customer Feedback Management , Engagement Management , Helpdesk Management
Medium Phone Calls, Mobile, Video
Features Dashboard, Personalization, Feedback Surveys
Business Priorities Enhance Customer Relationships, Improve ROI, Acquire Customers

Peers used Pointillist Analytics to Enhance customer relationships and Improve ROI

Peer and Expert Opinion on Features

for Pointillist Analytics

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Dashboard

4.51/5 ★

Read Reviews (15)
Personalization

4.64/5 ★

Read Reviews (14)
Feedback surveys

4.50/5 ★

Read Reviews (9)
Calculator

3.87/5 ★

Read Reviews (6)
FEATURES RATINGS AND REVIEWS
Dashboard

4.51/5 ★

Read Reviews (15)
Personalization

4.64/5 ★

Read Reviews (14)
Feedback surveys

4.50/5 ★

Read Reviews (9)
Calculator

3.87/5 ★

Read Reviews (6)

IT and Other Capabilities

for Pointillist Analytics

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

3.64/5 ★

Read Reviews (17)
Data Export

1.12/5 ★

Read Reviews (2)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

3.64/5 ★

Read Reviews (17)
Data Export

1.12/5 ★

Read Reviews (2)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.84/5 ★

Read Reviews (25)
Chat Support

4.23/5 ★

Read Reviews (3)
Phone Support

4.06/5 ★

Read Reviews (4)
Email Support

3.42/5 ★

Read Reviews (1)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.84/5 ★

Read Reviews (25)
Chat Support

4.23/5 ★

Read Reviews (3)
Phone Support

4.06/5 ★

Read Reviews (4)
Email Support

3.42/5 ★

Read Reviews (1)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.68/5 ★

Read Reviews (14)
Analytics

4.80/5 ★

Read Reviews (90)
Custom Reports

4.67/5 ★

Read Reviews (84)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.68/5 ★

Read Reviews (14)
Analytics

4.80/5 ★

Read Reviews (90)
Custom Reports

4.67/5 ★

Read Reviews (84)

Software Failure Risk Guidance

?

for Pointillist Analytics

Overall Risk Meter

Low Medium High

Top Failure Risks for Pointillist Analytics

Vendor Profile Details

Company Name

Pointillist

HQ Location

Social