Pointillist Analytics Overview

Pointillist-analytics: Genesys was named a 2022 Leader in Journey Orchestration Platforms by Forrester Wave™. Comprehensive journey analysis is offered for any timeframe and customer.

Use Cases

Customers recommend Customer Feedback Management, Engagement Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using Pointillist Analytics.

Other use cases:

  • Cross Selling
  • Lifetime Value Management
  • Upselling
  • Segmentation And Targeting
  • Competitive Intelligence
  • Training & Onboarding
  • Campaign Management
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Business Priorities

Enhance Customer Relationships and Improve ROI are the most popular business priorities that customers and associates have achieved using Pointillist Analytics.

Other priorities:

  • Acquire Customers
  • Increase Customer Life Time Value
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Pointillist Analytics Use-Cases and Business Priorities: Customer Satisfaction Data

Pointillist Analytics works with different mediums / channels such as Phone Calls. Mobile. and Video.

Pointillist Analytics's features include Dashboard, Personalization, Feedback Surveys, etc. and Pointillist Analytics support capabilities include 24/7 Support, AI Powered, Chat Support, etc. also Pointillist Analytics analytics capabilities include Analytics, and Custom Reports.

Pointillist Analytics, Userlane, Unless, UpMail, ServiceRocket, etc., all belong to a category of solutions that help Customer Journey and Experience. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Pointillist Analytics Customer wins, Customer success stories, Case studies

What benefits does Pointillist Analytics offer for Customer Feedback Management?

What makes Pointillist Analytics ideal for Engagement Management?

What Are the key features of Pointillist Analytics for Helpdesk Management?

What solutions does Pointillist Analytics provide for Lifetime Value Management?

107 buyers and buying teams have used Cuspera to assess how well Pointillist Analytics solved their Customer Journey and Experience needs. Cuspera uses 418 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Journey and Experience needs.

 

Arkan Powers DHLs Genesys Cloud CX Rollout Across the Middle East in Collaboration with British Telecom

DHL Express has expanded its deployment of the Genesys Cloud CX platform across Kuwait, Qatar, and Jordan, integrating local PSTN lines using Arkan Genesys Cloud Connect. Managed globally by British ...Telecom, this rollout supports DHLs regional digital transformation. The solution leverages Arkans SBCaaS for secure, compliant, high-quality voice integration with Genesys Cloud CX in complex Middle Eastern markets.

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Genesys Cloud integration enhances guest experiences at IHG

IHG Hotels & Resorts has selected Genesys Cloud to enhance its global guest booking experience. By deploying the Genesys Cloud platform, IHG aims to deliver more personalized, AI-powered customer int...eractions across its contact centers. This move supports IHGs digital transformation and commitment to improving customer service in the hospitality sector.

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Redefining Hospitality through Innovation: Genesys Cloud Elevates the IHG Guest Experience

Genesys announced that IHG Hotels & Resorts has unified its global call center operations on the Genesys Cloud platform. This deployment leverages AI-powered experience orchestration to enhance guest... services and deliver more personalized hospitality. The solution aims to modernize IHGs customer interactions and elevate the overall guest experience in the hospitality sector.

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Nespresso - Consumer Goods

Genesys Cloud CX helped Nespresso deliver better customer experiences at scale. Nespresso used AI-powered experience orchestration to connect with customers across channels. The solution improved con...tact center operations and employee efficiency. Nespresso now provides more personalized and seamless support for its customers.

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Narayana Health - Hospital & Health Care

Genesys Cloud CX helped Narayana Health improve patient care and boost operational efficiency. The hospital used the platform to deliver better experiences for patients. Genesys enabled Narayana Heal...th to connect data and automate tasks. This led to smoother operations and more satisfied patients. The solution supported the hospital’s goal to provide high-quality care at scale.

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Eir - Telecommunications

Genesys Cloud CX helped Eir improve customer experience in telecommunications. Eir used AI-powered automation and digital engagement tools. The solution enabled seamless customer journeys across chan...nels. Eir enhanced efficiency and personalized support for its users. The platform supported Eir in delivering better service at scale.

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lightning

Peers used Pointillist Analytics for customer feedback management and engagement management

Pointillist Analytics Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.68/5 ★

Read Reviews (14)
Analytics

4.80/5 ★

Read Reviews (90)
Custom Reports

4.67/5 ★

Read Reviews (84)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.68/5 ★

Read Reviews (14)
Analytics

4.80/5 ★

Read Reviews (90)
Custom Reports

4.67/5 ★

Read Reviews (84)

Software Failure Risk Guidance

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for Pointillist Analytics

Overall Risk Meter

Low Medium High

Top Failure Risks for Pointillist Analytics

Genesys Cloud Services, Inc News

Product

YU-GI-OH! TCG Announces New Genesys Format

Konami has introduced a new format for the Yu-Gi-Oh! Trading Card Game called Genesys. This format excludes Pendulum and Link Monsters and uses a point system for deck construction, with a standard cap of 100 points. Konami plans to support Genesys at upcoming events and potentially expand it to Master Duel. This format aims to simplify gameplay for new players and offer fresh opportunities for casual duelists.

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Awards

Genesys Named a "Best-Led Company" by Glassdoor

Genesys has been recognized as one of Glassdoor's Best-Led Companies of 2025, highlighting its strong leadership and commitment to a workplace culture of trust, collaboration, and transparency. This accolade is based on employee feedback regarding CEO approval, senior management ratings, and overall leadership sentiment.

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Partnership

ServiceNow and Genesys announce strategic partnership to elevate customer and employee experiences ChannelBuzz.ca

Genesys and ServiceNow have expanded their strategic partnership to enhance customer and employee experiences through AI-powered solutions. The collaboration introduces Agent2Agent orchestration, enabling AI agents to autonomously manage tasks across platforms. This partnership integrates Genesys Cloud AI with ServiceNow's AI Platform, offering synchronized workflows and intelligent routing. The unified service model aims to simplify AI adoption and improve operational efficiency, with new capabilities expected by early 2026.

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Product

Gartner's 2025 Magic Quadrant for Contact Center as a Service (CCaaS) Report Released Again, NiCE and Genesys Lead the Way

Gartner released its 2025 Magic Quadrant for Contact Center as a Service (CCaaS), highlighting NiCE and Genesys as leaders. The report evaluates vendors based on platform depth, global implementation, and customer feedback. AWS, Five9, and Talkdesk also feature as leaders, with notable mentions of their AI capabilities and market adaptability. Content Guru emerged as a challenger, showcasing significant market influence.

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Genesys Cloud Services, Inc Profile

Company Name

Genesys Cloud Services, Inc

Company Website

https://www.genesys.com/

Year Founded

1990

HQ Location

2001 Junipero Serra BlvdDaly City, CA 94014, USA

Employees

5001-10000

Social

Facebook Linkedin Twitter

Financials

PRIVATE