Pointillist Analytics Overview
This is a summary of the comprehensive capabilities and benefits of Pointillist Analytics based on over 418 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Pointillist Analytics, belong to a category of solutions that help Customer Journey and Experience. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Pointillist Analytics is right for your needs? Our Cuspera AI engine can evaluate how Pointillist Analytics fits your specific business needs, industry, and context. Get your personalized assessment report today.
Pointillist Analytics supports business activities such as:
- Customer Feedback Management
- Engagement Management
- Helpdesk Management
- Cross Selling
- Lifetime Value Management
Pointillist Analytics can help you with many business goals, such as Enhance Customer Relationships, Improve ROI, Acquire Customers, and Increase Customer Life Time Value. It can help manage these activities if you use Phone Calls Mobile and Video for these needs. As a solution, Pointillist Analytics's capabilities include Dashboard, Personalization, Feedback Surveys, etc.
Reviews
"...As Pointillist s Swati Sahai explains, FCR has gained a lot of importance among customer experience professionals as a high FCR typically indicates high customer satisfaction...." Customer Experience (CX) Metrics in the Contact Center
Cuspera Reviews
107 buyers and buying teams have used Cuspera to assess how well Pointillist Analytics solved their Customer Journey and Experience needs. Cuspera uses 418 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Journey and Experience needs.
Business Priorities
Enhance Customer Relationships and Improve ROI are the most popular business priorities peers achieved using Pointillist Analytics.
Use Cases
Peers recommend Customer Feedback Management , Engagement Management , Helpdesk Management , as the business use cases that they have been most satisfied while using Pointillist Analytics.
Read Peer Reviews and Expert Experience for Business Use Cases
BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
---|---|---|
Customer Feedback Management |
4.88/5 ★ |
"...As Pointillist s Swati Sahai explains, FCR has gained a lot of importance among customer experience professionals as a high FCR typically indicates high customer satisfaction...." Customer Experience (CX) Metrics in the Contact Center |
measuring net promoter score |
4.91/5 ★ |
"...In this MyCustomer article, Steve Offsey, VP Marketing at Pointillist, explores seven strategies that leading customer experience teams are using today to improve NPS. ..." Customer Journey Analytics |
measuring customer satisfaction |
4.02/5 ★ |
"...As Pointillist s Swati Sahai explains, FCR has gained a lot of importance among customer experience professionals as a high FCR typically indicates high customer satisfaction...." Customer Experience (CX) Metrics in the Contact Center |
Engagement Management |
4.70/5 ★ |
"...Pointillist enables you to orchestrate engagement with each customer in context, at the best time and through their preferred channels. ..." Customer Journey Analytics Tool Pointillist |
engaging and following up |
4.59/5 ★ |
"...Pointillist enables you to orchestrate engagement with each customer in context, at the best time and through their preferred channels. ..." Customer Journey Analytics Tool Pointillist |
Helpdesk Management with Phone Calls and Mobile |
4.05/5 ★ |
"...Swati Sahai, The Definitive List of 27 Call Center Metrics and KPIs, Pointillist; Twitter:..." Call Center Metrics: Examples, Tips & Best Practices |
PEER EXPERIENCES | |
---|---|
Customer Feedback Management |
4.88/5 ★ |
"...As Pointillist s Swati Sahai explains, FCR has gained a lot of importance among customer experience professionals as a high FCR typically indicates high customer satisfaction...." Customer Experience (CX) Metrics in the Contact Center |
|
measuring net promoter score |
4.88/5 ★ |
measuring customer satisfaction |
4.88/5 ★ |
Engagement Management |
4.70/5 ★ |
"...Pointillist enables you to orchestrate engagement with each customer in context, at the best time and through their preferred channels. ..." Customer Journey Analytics Tool Pointillist |
|
engaging and following up |
4.70/5 ★ |
Helpdesk Management with Phone Calls and Mobile |
4.05/5 ★ |
"...Swati Sahai, The Definitive List of 27 Call Center Metrics and KPIs, Pointillist; Twitter:..." Call Center Metrics: Examples, Tips & Best Practices |
17+ more Business Use Cases
Our AI advisor, Wyz, harnessed 418 insights from peers and experts to help you assess how these Pointillist Analytics use cases fit your Customer Journey and Experience needs.
Peer and Expert Opinion on Features
for Pointillist Analytics
- Low
- Medium
- High
FEATURES | RATINGS AND REVIEWS |
---|---|
Dashboard | Read Reviews (15) |
Personalization | Read Reviews (14) |
Feedback surveys | Read Reviews (9) |
Calculator | Read Reviews (6) |
FEATURES | RATINGS AND REVIEWS |
---|---|
Dashboard | Read Reviews (15) |
Personalization | Read Reviews (14) |
Feedback surveys | Read Reviews (9) |
Calculator | Read Reviews (6) |
IT and Other Capabilities
for Pointillist Analytics
- Low
- Medium
- High
CAPABILITIES (DATA) | RATINGS AND REVIEWS |
---|---|
Data Import | Read Reviews (17) |
Data Export | Read Reviews (2) |
CAPABILITIES (DATA) | RATINGS AND REVIEWS |
---|---|
Data Import | Read Reviews (17) |
Data Export | Read Reviews (2) |
CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
---|---|
24/7 Support | Read Reviews (25) |
Chat Support | Read Reviews (3) |
Phone Support | Read Reviews (4) |
Email Support | Read Reviews (1) |
CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
---|---|
24/7 Support | Read Reviews (25) |
Chat Support | Read Reviews (3) |
Phone Support | Read Reviews (4) |
Email Support | Read Reviews (1) |
CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
---|---|
AI Powered | Read Reviews (14) |
Analytics | Read Reviews (90) |
Custom Reports | Read Reviews (84) |
CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
---|---|
AI Powered | Read Reviews (14) |
Analytics | Read Reviews (90) |
Custom Reports | Read Reviews (84) |
Software Failure Risk Guidance
?for Pointillist Analytics
Overall Risk Meter
Top Failure Risks for Pointillist Analytics
Vendor Profile Details
Company Name
Pointillist
Company Website
https://www.pointillist.com/HQ Location
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